Helpdesk administrator Work, Jobs in North London, Gtl (with Salaries)

Helpdesk Administrator
BGIS —London
- Full-time
- Customer service
- IT
- Communication skills
2d
Onsite IT Support Specialist
Protocol 89 —London
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
15h
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
10d
IT Helpdesk/Systems Administrator
Fenris Creations —London
- Full-time
- Remote
- Assembly
- Travel
- Scripting
- Flexible schedule
- Life insurance
Quick apply
3d
Digital Systems Manager
Apax —London
- £50,000 - £58,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
Helpdesk Administrator (12 Month FTC)
Skanska —London
- Computer skills
- Bereavement leave
IT Support & Systems Administrator
iPlace Global —London
- £26,000 - £38,000 a year
- Full-time
- In-person
- Communication skills
- Python
Quick apply
Contract Administrator
JLL —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Vacancy Project & Helpdesk Administrator
Mitie —Harmondsworth
- £35,000 a year
- Full-time
- Microsoft Excel
- PMP
- Project management
3d
Human Resources Administrator
Baily Garner —London
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
Quick apply
Office/Helpdesk Administrator
ECMS Services —Sevenoaks
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
7d
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
IT Service Desk Analyst
Legends Global (Europe) —London
- Microsoft Outlook
- Customer service
- Computer networking
Quick apply
Workplace Services Administrator
ISS Facility Services —London
- Hospitality
- Customer service
- Organisational skills
Quick apply
Scheduling Administrator
Advantos Services —London
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Systems Administrator Industry Placement Year (London)
D. E. Shaw & Co., L.P. —London
- Project management
- Linux
- AI
Sales Administrator
Netcalibre Ltd —London
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Scheduling Administrator
Hays-Hiredonline —Watford
- Microsoft Word
- CRM software
- Microsoft Excel
5d
Fresh Desk Administrator
Inspiration Healthcare Ltd —London
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
13d

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Helpdesk Administrator

BGIS -
London

Apply Now

Job details

Full-time
2 days ago

Qualifications

Maximo
Customer service
GCSE
Numeracy
IT
Communication skills
Office experience

Full job description

Job Title: Helpdesk Administrator

Location: King's Cross, London

Purpose of the Role

BGIS is a progressive organisation within the Engineering sector, delivering electrical and mechanical services across commercial properties. The Helpdesk Administrator plays a key role in supporting the Contract Support team, Maintenance Manager, Engineers, and external stakeholders by ensuring timely and accurate processing of documentation and providing exceptional service to clients and internal teams.

Key Responsibilities Helpdesk & Client Support

Act as the main point of contact for client-facing helpdesk queries.
Respond positively and professionally to internal and external enquiries.
Maintain confident communication via phone, email, radio, and face‑to‑face interactions.
Check and respond to overnight callouts.
Raise reactive jobs and allocate PPMs using the Concept Evolution system.

Administrative Duties

Produce reports for BGIS and clients (weekly and monthly statistical data).
Process task sheets daily and maintain accurate client files.
Raise work orders, purchase orders, and manage subcontractor call-outs.
Upload subcontractor service sheets and documentation into Opti‑MIS.
Maintain subcontractor records and logbook systems.
Assist with general office duties such as photocopying, filing, and taking meeting minutes.
Book internal meeting rooms.
Cover holiday, sickness, and lunch periods for other administrative staff.
Conduct annual archiving of site files.
Ensure Work in Progress (WIP) is maintained and updated.
Log holidays and sickness for engineering teams.
Ensure all Health & Safety and legislative documentation is received from subcontractors.
Take ownership of all assigned tasks through to completion.

Collaboration

Work closely with the Contract Manager and Contract Support team to ensure timely completion of responsibilities.

Accountability

Reports directly to the onsite Contract Manager.
No direct budgetary responsibility.

Person Specification Education

Essential: GCSE-level education including English and Maths.
Desirable: A‑Levels, HNC/D, or a degree-level qualification.

Skills & Knowledge

Essential:
- Strong keyboard and general IT skills (Word, Excel).
- Excellent telephone manner and communication skills.
- Good interpersonal skills.
- Strong numeracy and timekeeping.
- Ability to work independently and as part of a team.
Desirable:
- Experience with the Maximo system.
- Understanding of engineering terminology and processes.

Experience

Essential: Experience working in a busy office environment.
Desirable: Experience in a Customer Service, Service Desk, or Helpdesk environment.

Attributes

Aptitudes: Excellent written and verbal communication, detail-focused, methodical.
Character: Customer-focused, reliable, self-motivated, able to prioritise tasks and work well under pressure.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success. #BGISUK #LI-JC2

Apply Now

Refine Your Search

helpdesk administrator jobs in north london, gtl

Helpdesk Administrator

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Helpdesk Administrator

IT Systems Administrator

IT Helpdesk/Systems Administrator

Digital Systems Manager

Helpdesk Administrator (12 Month FTC)

IT Support & Systems Administrator

Contract Administrator

Vacancy Project & Helpdesk Administrator

Human Resources Administrator

Office/Helpdesk Administrator

IT Helpdesk Specialist, UK

IT Service Desk Analyst

Workplace Services Administrator

Scheduling Administrator

Systems Administrator Industry Placement Year (London)

Sales Administrator

Scheduling Administrator

Fresh Desk Administrator

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