Retention manager Work, Jobs in North London, Gtl (with Salaries)

Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
8d
Retention Account Manager - Rated People
Rated People Ltd. —London
- Full-time
- Hybrid work
Quick apply
13d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Client Success Manager - Fully Remote
Impact Clients —London
- £8,000 - £12,000 a month
- Full-time
- Remote
- Google Suite
- Sales
- English
Quick apply
Customer Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Employee discount
Senior Account Manager Client Service - Remote
Optum —London
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
1d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Client Retention Manager
Dow Jones —London
- Google Suite
- Data analysis skills
- Analysis skills
Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
Retention & Performance Manager
NewsUK —London
- Call to connect
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
Localisation Project Manager
Bumble Inc. —London
- £90,000 - £120,000 a year
- Call to connect
- Hybrid work
- Project management
- Organisational skills
- AI
- Annual leave
Quick apply
3d
Enterprise Customer Success Manager
SharpEnd —Old Street
- Full-time
- Hybrid work
- Salesforce
- Financial services
- Employee assistance programme
Quick apply
4d
Enterprise Customer Experience Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
7d
Customer Experience Manager, Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
7d
Principal Customer Success Manager
Forter —London
- Hybrid work
- In-person
- Leadership
- Annual leave
Quick apply
10d
Private Sector Housing Officer
Hammersmith & Fulham Council —London
- £43,308 - £54,360 a year
11d
Customer Success Manager
Emburse —London
- £63,000 - £70,000 a year
- Full-time
- Spanish
- Analysis skills
- Bachelor's degree
14d
Customer Success Manager II
Recurly —London
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager (Multisite GP Practices)
HCA Healthcare UK —London
- Full-time
- No degree
- Employee discount
2d

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retention manager jobs near north london, gtl

Client Engagement Manager

Monotype
London

Apply Now

Job details

Full-time

Qualifications

Analysis skills
Customer relationship management
Mentoring
Leadership

Full job description

London, UK

Are you our “TYPE”?

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com.

The Client Engagement Manager serves as the primary post-sales delivery leader and client liaison. Partnering with a team of Operation Specialists, this role will align delivery with client expectations, help drive commercial outcomes and identify growth opportunities.

Reporting in to the Director, Services, the Client Engagement Manager will act as a strategic advisor to understand client needs, bridge sales and implementation with commercial responsibility. This role will be expected to travel within Europe/US from time to time.

This is a high-impact role at the heart of how Monotype delivers value to its clients. If you're someone who thrives at the intersection of strategy, delivery, and client relationships, and you want to do that work at a company with a genuinely unique creative legacy - we'd love to hear from you!

Key Responsibilities:

Delivery Leader: Lead and participate directly in client-facing work, including discovery interviews, compliance assessments, and font asset audits, ensuring high-quality execution across implementation engagements.

Commercial accountability: Own the financial health of your account portfolio, managing margin, scope changes, and change orders, while maintaining revenue forecast accuracy

Strategic partnership: Co-lead Quarterly Business Reviews (QBRs) with Sales, support account planning and coordinate executive engagement.

Delivery coordination: Oversee delivery across multiple customers and concurrent workstreams, manage escalations and ensure quality outcomes that align with internal SLAs

Sales bridge: Partner with Sales during pre-sale discovery and scoping, contribute to the development of Statements of Work (SOWs), and ensure that sold services are realistic and deliverable.

Growth and retention: Cultivate ongoing client relationships to uncover expansion opportunities, and collaborate with Sales to inform renewal strategies and support upsell discussions.

Skills/Experience:

Proven experience in client delivery, ideally in a professional services environment

Strong problem solving and analytical skills

Proven leadership experience, or mentoring experience

Demonstrated strength in client relationship management, including leading QBRs and navigating escalations

Experience coordinating multi‑workstream or multi‑pillar delivery, ensuring quality and on‑time execution

Excellent presentation skills, ability to present in front of internal and external stakeholders

Familiarity with creative services, brand identity workflows, or digital asset management is a plus. You'll be working at the intersection of design, technology, and enterprise brand.

Apply Now

Refine Your Search

retention manager jobs in north london, gtl

Client Engagement Manager

Client Retention Manager

Retention Account Manager - Rated People

Senior Customer Success Manager

Client Success Manager - Fully Remote

Customer Retention Manager

Senior Account Manager Client Service - Remote

Senior Customer Success Manager - UK

Client Retention Manager

Experience & Engagement Manager

Retention & Performance Manager

Localisation Project Manager

Enterprise Customer Success Manager

Enterprise Customer Experience Manager

Customer Experience Manager, Enterprise

Principal Customer Success Manager

Private Sector Housing Officer

Customer Success Manager

Customer Success Manager II

Operations Manager (Multisite GP Practices)

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