Head of customer service Work, Jobs in North Ockendon, Ess (with Salaries)

Volunteer Experience Lead
Hopefield Animal Sanctuary —Brentwood
- £24,000 a year
- Full-time
- Supervising experience
- Project management
- Organisational skills
- Employee discount
- Sick pay
Quick apply
Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
HR Manager
AllClear Travel Insurance —Romford
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Elite Cover Corporate Receptionist – Monday to Friday | Central London
Bennett Hay —London
- £30,784 a year
- 8 hour shift
- Microsoft Outlook
- Travel
- Organisational skills
Quick apply
Senior Services Coordinator
The Bar Council of England and Wales —London
- £38,201 a year
- Full-time
- Hybrid work
- Bar
- Management
- Leadership
- Annual leave
- Employee discount
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Administrative experience
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
CX Team Member
Foot Locker —Romford
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Front of House & Community Co-Ordinator - Highgate Studios
ST James Facilities —London
- £40,000 a year
- Full-time
- Front desk
- Communication skills
Quick apply
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
5d
Meetings & Event Sales Co-ordinator
Bromley Court Hotel —Bromley
- £27,810 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
5d
Head of Customer Care
Clarion Housing Group —London
- £70,398 - £87,998 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- Travel
10d
Procurement Manager (Maternity Cover)
PrepWorld —Gravesend
- £45,000 a year
- Temporary
- Computer literacy
- Project management
- Continuous improvement
Quick apply
9d
Head of London Operations
tyred ltd —London
- £35,000 - £47,500 a year
- Full-time
- Management
- Business development
- Recruiting
- Store discount
- Employee stock purchase plan
Quick apply
Global Head of Customer Experience & Success (Sales Team)
SEMrush —London
- £320,000 - £365,000 a year
- Employee assistance programme
12d
Deputy Reception Manager Monday - Friday
CH&CO —London
- £36,000 a year
- Full-time
- Human resources
- Mentoring
- Recruiting
- Annual leave
- Employee assistance programme
NEW HOMES SALES CONSULTANT - RETIREMENT SECTOR
Cognatum Estates —Chigwell
- £22,000 a year
- Temporary
- Microsoft Word
- Sales
- Marketing
Quick apply
5d
Head Of Operations
Medirest —Dartford
- £65,000 a year
- Customer service
- Hotel
- Continuous improvement
- Employee discount
4d
Head of Customer Success
Commusoft —London
- £74,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Leadership

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head of customer service jobs near north ockendon, ess

Volunteer Experience Lead

Hopefield Animal Sanctuary -
Brentwood

Quick apply

Job details

Permanent | Full-time
£24,000 a year

Benefits

Discounted or free food
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Supervising experience
Project management
Animal care
Organisational skills
Leadership
Team motivation leadership

Full job description

Reports to: Head of Operations (or CEO)
Location: Hopefield Animal Sanctuary, Brentwood
Salary: £24,000 per annum
Hours: 32.5 hours per week (8am – 4pm)
Days: 5 days a week on a rota
Closing Date: Sunday 16th August 2026

Our Mission At Hopefield, we believe every animal deserves compassion, and every person who gives their time deserves to feel valued, supported and inspired.

Our volunteers are at the heart of everything we do. The Volunteer Experience Lead exists to ensure every volunteer has a positive, rewarding and memorable experience every time they visit.

Purpose of the Role

The Volunteer Experience Lead is responsible for creating an outstanding volunteer experience.

This isn’t a desk-based management role. It’s a hands-on role working alongside volunteers, supporting them throughout the day, helping them feel confident, answering questions, celebrating their achievements and ensuring they always feel part of the Hopefield family.

The Volunteer Experience Lead is the person who notices when someone is struggling, welcomes new faces, thanks volunteers personally and helps create a positive, supportive culture.

Key Responsibilities

Welcome & Support

Welcome every volunteer with warmth and enthusiasm.
Help new volunteers settle into Hopefield.
Introduce volunteers to staff and other volunteers
Ensure everyone knows where they need to be.
Be the friendly face volunteers can always approach.

Volunteer Experience

Make every volunteer feel appreciated.
Regularly check in throughout the day.
Offer encouragement and guidance.
Recognise achievements both big and small.
Celebrate milestones and long service.
Help create a fun, inclusive atmosphere.

Working Alongside Volunteers

Rather than supervising from a distance, you’ll roll up your sleeves and work alongside volunteers whenever possible.

Whether helping clean animal enclosures, supporting events, gardening, preparing enrichment or assisting around the sanctuary, you’ll lead by example and build relationships through teamwork.

Culture & Wellbeing

Promote Hopefield’s values every day.
Notice when volunteers may need extra support.
Help resolve small issues before they become problems.
Encourage teamwork and kindness.
Make sure everyone feels included.

Communication

Keep managers informed of any concerns.
Share volunteer successes.
Pass on ideas from volunteers.
Help improve the volunteer experience through feedback.

Standards

Promote safe working practices.
Encourage high standards of animal care.
Help volunteers understand why their work matters.
Lead with positivity and professionalism.

About You

You’ll be someone who naturally enjoys helping people.
You’ll love talking to people from all backgrounds and helping them feel welcome.
You don’t need to have all the answers—but you’ll know how to encourage people, solve small problems and create a positive atmosphere.

Most importantly, you’ll genuinely enjoy seeing others succeed.

We’d Love You To Have

Excellent people skills.
A caring and positive personality.
Confidence speaking to individuals and groups.
Good organisational skills.
Ability to motivate others.
Calm under pressure.
A team-first attitude.
Passion for animal welfare.
Experience working with volunteers, hospitality, customer service or charities would be an advantage but isn’t essential.

What Success Looks Like

A successful Volunteer Experience Lead will ensure:

Volunteers feel welcomed from the moment they arrive.
Volunteers know they are appreciated.
Volunteers build friendships and feel part of the Hopefield family.
Volunteers leave smiling and wanting to return.
Staff and volunteers work together as one team.
Volunteer retention continues to improve.
Volunteers recommend Hopefield to friends and family.

Our Values

Every decision should reflect Hopefield’s values:

Compassion
Kindness
Respect
Teamwork
Positivity
Continuous Improvement

Pay: £24,000.00 per year

Benefits:

Company pension
Discounted or free food
Employee discount
On-site parking
Sick pay

Application question(s):

Please write a covering statement explaining why you're the perfect candidate for this role, highlighting any relevant experience you've previously had.

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in north ockendon, ess

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