Helpdesk Work, Jobs in North Shields, Twr (with Salaries)

Tier III Support Technician
Elfab Limited —North Shields
- No degree
- Computer networking
- Communication skills
Quick apply
6d
Systems Support Analyst
J Barbour and Sons —South Shields
- Full-time
- Windows
- POS
- Free parking
- Store discount
Quick apply
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
Technical and Support Officers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Service Delivery Manager
OCS Group —Newcastle upon Tyne
- Team management
- Travel
- Computer skills
Quick apply
Hosting and Security Manager
Durham County Council —Durham
- £50,269 - £54,495 a year
- Full-time
- Hybrid work
- Management
- Annual leave
8d
Junior Salesforce Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Salesforce
- Communication skills
Quick apply
Dynamics NAV / Business Central Support Consultant
TSG —Gateshead
- £38,000 - £45,000 a year
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Tier III Support Technician

Elfab Limited -
North Shields

Quick apply

Job details

6 days ago

Qualifications

Technical troubleshooting
Incident management
Incident queue management
Ticket management
Service restoration
Computer networking
Technical writing
VMWare
Root cause analysis
Communication skills
Server management
Help desk

Full job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

For more information visit : http://www.osecoelfab.com/

Position Summary:

The Tier III Support Technician provides advanced technical support and serves as the escalation point for complex IT issues. This role is responsible for diagnosing root causes, implementing long-term solutions, and supporting core systems and infrastructure.

The role works closely with the Global IT Manager and group IT (Halma IT), ensuring all technical activities are aligned with global IT standards and direction. This position focuses on technical expertise and execution and does not include management or site ownership responsibilities.

In addition to the outlined responsibilities, all employees are expected to consistently uphold and embody our company's core values and behaviours in their daily work, fostering a culture of integrity, collaboration, and excellence.

Key Job Responsibilities:

Advanced Technical Support

Act as escalation point for Tier II support for complex or unresolved issues
Perform root cause analysis and implement long-term fixes
Troubleshoot advanced issues across systems, infrastructure, and enterprise applications

Systems & Infrastructure Support

Support and maintain servers, virtualization platforms, and core infrastructure
Monitor system performance, logs, and alerts to proactively identify issues
Support patching, upgrades, and system maintenance activities
Assist with backup, recovery, and disaster recovery processes

Project & Technical Execution

Lead technical execution of IT projects and system improvements as directed
Implement infrastructure changes and new technologies in alignment with Global IT direction
Work with the Global IT Manager and group IT (Halma IT) on technical implementations

Collaboration & Support

Provide technical guidance and support to Tier I and Tier II technicians
Work in coordination with the Global IT Manager to support site-level and global IT operations
Contribute to technical documentation, standards, and procedures
Ensure alignment with IT policies, security requirements, and best practices

This job description provides a comprehensive overview of the main responsibilities expected in this role. However, it is not an all-encompassing list and may be updated in the future to reflect changing role requirements and business needs.

Knowledge, Skills and Abilities:

Proven experience in a Tier II / Tier III support or systems support role
Experience working within an IT helpdesk or service management environment
Experience managing incidents, service requests, and escalations using a ticketing system
Strong troubleshooting skills across Windows desktop and server environments
Experience managing Active Directory, Azure AD, and Microsoft 365 environments
Strong understanding of networking fundamentals and troubleshooting
Experience analysing system logs and performing root cause analysis
Experience supporting virtualization platforms and server environments
Ability to manage and prioritise complex technical issues
Ability to work independently and take ownership of technical problems
Strong communication and documentation skills

Preferred Skills

Experience supporting virtualization platforms (e.g., VMware, Microsoft Hyper-V), including basic administration and troubleshooting
Experience with backup and disaster recovery solutions
Experience working in hybrid IT environments (on-premises and cloud)
Familiarity with security and compliance requirements

Education and Certification Qualifications:

Relevant certifications (Microsoft, VMware, networking) are advantageous
Degree not required; relevant experience is considered equally

#OsecoElfab

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

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Refine Your Search

helpdesk jobs in north shields, twr

Tier III Support Technician

Systems Support Analyst

IT Apprentice

Desktop Support Engineer - New Castle - Temp

Technical and Support Officers

IT Support Specialist

Service Delivery Manager

Hosting and Security Manager

Junior Salesforce Developer

Dynamics NAV / Business Central Support Consultant

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