Community manager Work, Jobs in North Wales (with Salaries)

Operations Director - North
Huws Gray Group —North Wales
- Leadership
- Employee discount
Assistant Communications & Marketing Delivery Partner / Partner Darparu Cyfathrebu a Marchnata Cynorthwyol
National Trust —Betws-y-coed
- £27,550 a year
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Freelance Practitioners (Phlebotomy Services) North Wales
Heim Health —North Wales
- From £22 an hour
- 8 hour shift
- Blood sampling
- English
- Travel
Quick apply
8h
Retail Store Manager - Designate
Rightway Bevans Ltd —North Wales
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Facilities Manager: Portering Services / Domestic Services (Central)
Betsi Cadwaladr University Health Board —Bodelwyddan
- £50,129 - £57,365 a year
- Full-time
- English
- Travel
- Annual leave
8d
Area Manager
Inspired Pet Nutrition —Bodelwyddan
- Full-time
- English
- Microsoft Office
- Continuous improvement
- Free parking
- Sick pay
Quick apply
Health Records Coordinator
Betsi Cadwaladr University Health Board —Rhyl
- £28,819 - £31,626 a year
- Full-time
- English
8d
Crematorium Assistant
Memoria Ltd —St. Asaph
- £14,900 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Employee assistance programme
- Life insurance
Quick apply
Personal Secretary to Service Manager
Betsi Cadwaladr University Health Board —Abergele
- £26,300 - £27,890 a year
- Part-time
- English
- School
5d
Open Spaces Chargehand
Conwy County Borough Council —Abergele
- £28,598 - £32,061 a year
- Full-time
- Driving
- Leadership
- Annual leave
7d
Project Officer
National Trust —Bethesda
- £32,000 a year
- Full-time
- Microsoft Excel
- Project management
- Free parking
- Employee assistance programme
2d
Cook in Charge - Ysgol Babanod Llanfairfechan
Conwy County Borough Council —Conwy
- £13.47 - £13.69 an hour
- Part-time
- School
Children's Support Worker (Disabilities)
Conwy County Borough Council —Conwy
- £25,989 - £26,403 a year
Home Visitor & Communicator Guide
Vision Support —Conwy
- £13.48 an hour
- Part-time
- Hybrid work
- Travel
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Chef Manager - Blaenau Ffestniog
Dine Contract Catering —Caernarfon
- Up to £31,940 a year
- Full-time
- Management
- Cooking
- Mentoring
Health and Social Care Support Worker
Conwy County Borough Council —Conwy
- £26,824 - £28,142 a year
- Full-time
- English
- Care plans
Pharmacy Manager (Non Pharmacist Manager)
Rowlands Pharmacy —St. Asaph
13d
Production Operative
Inspired Pet Nutrition —Bodelwyddan
- £14.56 - £15.31 an hour
- Overtime
- English
- Free parking
- Sick pay
Quick apply
Plant Manager Chirk
Mondelēz International —Chirk
- Full-time
- Project management
- Continuous improvement
- Leadership
1d
Deck Manager – Lead the Crew at Enochs Fish & Chips
Enochs Fish & Chips —Llandudno Junction
- £13.50 an hour
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply

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Operations Director - North

Huws Gray Group -
North Wales

Apply Now

Job details

Permanent

Benefits

Company pension
Employee discount

Qualifications

Leadership

Full job description

Information

Job Ref:
NE1557497NorODN

Location:
North & Wales

Postcode:
North & Wales

Type of contract:
Permanent

Salary:
£Competitive + Bonus Per Annum

Posted Date:
Thursday, May 21, 2026

Closing Date:
Thursday, June 18, 2026

Operations Director - North

Customer Operations Director – Huws Gray Group (North & Wales)

Lead the Experience. Drive Performance. Shape How We Serve Our Customers.

Be Part of Something Bigger at Huws Gray

Whether you're in the trade or simply enjoy a good home improvement project, chances are you’ll know who we are. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre.

Across our nationwide branch network, we support local communities with everything they need to build, improve and create and behind that is a huge focus on delivering outstanding customer experience. That’s where you come in.

The Opportunity

We’re looking for a Customer Operations Director to take a pivotal leadership role in shaping how we work with our customers across HGSCS.

This role is to cover the North & Wales, where you’ll have ownership of customer operations performance, service delivery and retention. You’ll lead a team of Customer Operations Managers and Customer Relationship Managers, driving consistency, operational excellence and long‑term partnerships.

This role puts you at the heart of the business, working closely with Branch Teams, Area Directors, Commercial and Senior Leadership to ensure we’re delivering on our promises every time.

What You’ll Be Doing

As our Customer Operations Director, you’ll take the lead on:

Setting the strategy for customer operations, developing service commitments, KPIs and performance measures that deliver real results
Leading and developing Customer Operations Managers and Customer Relationship Managers, ensuring they’re supported, motivated and high‑performing
Driving customer experience and retention, creating feedback mechanisms, surveys and action plans to strengthen long‑term contracts
Overseeing customer performance and reporting, using data, KPIs and operational insight to identify trends, risks and opportunities
Owning service delivery against contracts, including quarterly and annual customer reviews and strategic meetings
Managing standalone branch performance, ensuring compliance across stock availability, aged stock and health & safety standards
Ensuring stock availability and compliance, maintaining a minimum of 98.5% availability across all HGSCS customers
Leading operational action plans and recovery plans where required, including CDN‑related activity
Collaborating across the business, working closely with Commercial on product and range change, Finance on invoice query resolution, and Operations on service execution
Championing effective use of Monday.com, ensuring CRM and COM teams use the platform effectively and understand its wider commercial and operational value

In short, you’ll be the driving force behind consistent, high‑quality customer operations across the business.

What You’ll Bring

We’re looking for a confident, commercially aware leader who’s passionate about customer experience and operational delivery. You’ll succeed in this role if you:

Are highly customer‑focused, with a track record of retaining and growing key accounts
Bring strong operational leadership experience, ideally in a multi‑site or national environment
Have the ability to build credible relationships at senior level, both internally and externally
Are commercially aware and comfortable working across contracts, KPIs and performance measures
Thrive in a collaborative environment and enjoy working as part of a wider leadership team
Use insight and data to drive smart decisions and continuous improvement

What’s in it for You

We believe great leadership should be recognised and supported. In return, you can expect:

A senior leadership role with real influence across a national business
Competitive salary and company bonus scheme
Company pension and life assurance
23 days holiday plus bank holidays
Colleague discount across our group brands
Access to training, development and leadership support
A chance to shape how one of the UK’s leading builders’ merchants delivers for its customers

At Huws Gray, we’re proud to be an equal opportunities employer. We’re committed to building a respectful, inclusive workplace where everyone can thrive. If you need any adjustments to support you through the recruitment process, please let us know.

Apply Now

Refine Your Search

community manager jobs in north wales

Operations Director - North

Assistant Communications & Marketing Delivery Partner / Partner Darparu Cyfathrebu a Marchnata Cynorthwyol

Freelance Practitioners (Phlebotomy Services) North Wales

Retail Store Manager - Designate

Facilities Manager: Portering Services / Domestic Services (Central)

Area Manager

Health Records Coordinator

Crematorium Assistant

Personal Secretary to Service Manager

Open Spaces Chargehand

Project Officer

Cook in Charge - Ysgol Babanod Llanfairfechan

Children's Support Worker (Disabilities)

Home Visitor & Communicator Guide

Chef Manager - Blaenau Ffestniog

Health and Social Care Support Worker

Pharmacy Manager (Non Pharmacist Manager)

Production Operative

Plant Manager Chirk

Deck Manager – Lead the Crew at Enochs Fish & Chips

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