Customer service representative Work, Jobs in Northallerton (with Salaries)

Customer Success Associate
Mobile Rocket —Newton Aycliffe
- £25,000 - £30,000 a year
- Full-time
- Salesforce
- English
- In-person
- Free parking
Quick apply
2d
Customer Service Representative
Cleveland Cable Co Ltd —Middlesbrough
- Weekend availability
- Sales
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
4d
Customer Service Advisor
Scania —Thirsk
- From £27,295 a year
- Full-time
- Travel
- Up to 25% travel
- Employee discount
- Life insurance
Customer Service Representative
Unity Shared Services Ltd —Middlesbrough
- £23,132.20 - £25,000.00 a year
- Full-time
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Service Advisor Apprenticeship
Calex UK —Northallerton
- Full-time
- Customer service
- English
- Travel
Christmas Temp — Customer Service & Warehouse Assistant
Nearly New Cashmere —Ripon
- £11 - £13 an hour
- Temporary
- Customer service
- No experience needed
- English
- Employee discount
Quick apply
2d
Client Services Coordinator
Heuvel —Newton Aycliffe
- From £14 an hour
- Part-time
- Analysis skills
- Financial services
- Communication skills
- Free parking
- Flexitime
Quick apply
Customer Service Representative
William Hill —Middlesbrough
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Advisor
Inspired —Harrogate
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
11d
One Stop - Customer Service Assistant
One Stop —Harrogate
- £12.81 an hour
- Full-time
2d

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Customer Success Associate
Mobile Rocket —Newton Aycliffe
You will help customers through an efficient inbox workflow, proactively reduce support demand by creating *Help Centre content* (FAQs and videos), and use…
£25,000 - £30,000 a year
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2d

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customer service representative jobs near northallerton

Customer Success Associate

Mobile Rocket -
Newton Aycliffe

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
2 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Salesforce
English
B2B
Customer support
SaaS

Full job description

About the role

Entry-level executor to scale our customer success engine. You will help customers through an efficient inbox workflow, proactively reduce support demand by creating Help Centre content (FAQs and videos), and use product data to identify and flag Product Qualified Leads (PQLs) for upselling—working under direct mentorship.

Key responsibilities

Inbox management
Own and manage the customer support inbox (triage, categorise, respond, and escalate when needed)
Ensure fast, accurate, and helpful written responses with excellent customer experience
Maintain consistent documentation of conversations and outcomes
Help Centre content to deflect tickets
Build and maintain Help Centre guides including:
Written FAQs
Short how-to video scripts or video-based resources
Identify recurring issues from support conversations and translate them into scalable content
Continuously improve content quality to reduce repeat tickets
Product data & PQL tracking
Track product usage and engagement signals using basic data literacy
Flag Product Qualified Leads (PQLs) based on pre-defined criteria to support upsell opportunities
Provide clear updates to internal teams on trends, readiness, and accounts showing “green lights”
Process-driven execution
Follow and improve existing workflows for support, knowledge base updates, and lead flagging
Maintain accurate records and ensure learnings feed into improved processes
Learning under mentorship
Work closely with a mentor to develop technical curiosity, customer success judgement, and operational excellence
Quickly apply feedback to responses, content, and reporting

What you’ll bring

1–2 years’ experience in B2B SaaS customer support or customer success (ideal)
Outstanding written English with strong grammar, clarity, and tone
High technical curiosity and ability to learn product workflows quickly
Basic data literacy (comfortable using product/CRM data and simple reporting concepts)
Highly organised and process-driven; strong attention to detail
Ambitious doer mindset—eager to execute, improve, and learn in a direct-mentorship environment

Success in the role (how you’ll be measured)

Support inbox responsiveness and quality of written resolutions
Growth and quality of Help Centre content that reduces repeat tickets
Accuracy and usefulness of PQL flags and updates
Consistency in process execution and continuous improvement based on feedback

Location

Newton Aycliffe, County Durham

Pay: £25,000.00-£30,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

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Customer Success Associate