Customer solutions specialist Work, Jobs in Northampton, Eng (with Salaries)

Customer Service Specialist
Abound —Milton Keynes
- £30,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Financial services
- Work from home
- Gym membership
Customer Service Specialist (Export Solutions)
RS —Corby
- Hybrid work
- Continuous improvement
- Communication skills
18h
Buying Assistant
Bodypower Sports plc Fitness Superstore —Moulton
- £27,000 a year
- Full-time
- Merchandising
- Analysis skills
- Data entry
- Free parking
- Employee discount
Quick apply
12d
Customer Success & Renewals Specialist
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Referral programme
4d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Milton Keynes
- Temporary
Prescription Service Specialist (m/f/d)
Unora GmbH —Northampton
- Computer literacy
- Salesforce
- Microsoft Office
- Annual leave
Quick apply
4d
Housing Solutions Officer
Milton-Keynes-Council —Milton Keynes
- £32,061 - £41,771 a year
- Full-time
- Mentoring
- Communication skills
- Annual leave
- Employee discount
Customer Experience Specialist, Sales (Full Time) - Northampton
Tesla —Northampton
- Weekend availability
- CRM software
- Customer service
- Presentation skills
Client Solutions Executive
TECHNIA —Milton Keynes
- Hybrid work
- CRM software
- Business development
Quick apply
Credit Specialist
GXO Logistics —Northampton
- Up to £27,000 a year
- Monday to Friday
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
Luxury Events & Fundraising Relationship Executive
Globexpert Fundraising Ltd. —Towcester
- Up to £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Marketing
- Free parking
- Flexitime
Quick apply
Transport Administrator – Specialist Haulage
RJC Lowloaders Ltd —Rushden
- £41,600 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
Quick apply
Facilities Coordinator
ABM UK —Northampton
- Full-time
- Microsoft Word
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
5d
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
2d
Housing Options Advisor
North Northamptonshire Council —Kettering
- £34,434 - £36,363 a year
- Analysis skills
- Communication skills
- Employee assistance programme
10d
Client Solutions Executive
TECHNIA GmbH —Milton Keynes
- Hybrid work
- Business development
Trainee Customer Service Representative (CSR)
The Pollard Group —Buckingham
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- Organisational skills
Quick apply
Payment Support Advisor
Amplius —Milton Keynes
- £19,033.82 - £34,498.80 a year
- Part-time
- Hybrid work
- Organisational skills
4d
Client Onboarding Executive
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Business development
- Financial services
- Communication skills
People Services Specialist
GXO Logistics —Northampton
- Up to £26,000 a year
- Oracle
- Customer service
- Continuous improvement
- Annual leave
- Employee assistance programme
2d

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Customer Service Specialist

Abound
Milton Keynes

Apply Now

Job details

Full-time
£30,000 a year

Benefits

Work from home
Gym membership
Sabbatical
Paid volunteer time

Qualifications

Financial Conduct Authority guidelines
Computer literacy
Stakeholder liaison
Process improvement
Complaint handling
Computer skills
Financial services
Customer interaction
Communication skills

Full job description

About Abound

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.

And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch.

Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us.

What you'll be doing:

The operations team support our customers throughout the entire customer journey, assisting with queries as they apply for a loan all the way to arranging a suitable repayment plan should they fall into financial difficulty. As a Customer Service Specialist you'll be expected to offer exceptional service at all times and provide tailored support to our customers, if and when they need it.

At Abound we put our customers at the heart of what we do so it’s important that you do too. We're looking for individuals who consistently go the extra mile, exhibit strong work ethic, and treat colleagues and customers respectfully. You’ll work from our Central Milton Keynes office 3 days a week with the ability to work from home for the remaining two.

Who you are

Extensive customer service experience within financial services (preferably personal loans but any lending experience would be considered).
In depth knowledge and awareness of the financial services industry and regulations. E.g. FCA Guidelines, experience of KYC/TCF principles.
The ability to handle and resolve complex customer queries and complaints efficiently and independently.
Strong attention to detail with a high regard for accuracy.
Ability to work confidently individually or as part of a team, you’ll be self-motivated, being able to recognise your own strengths and weaknesses, being committed to your own personal development and actively seeking opportunities to maximise contribution.
A proactive mindset, with the ability to identify problems that may arise and suggest solutions.
Excellent communication skills whilst liaising with colleagues and other areas of the business.
Exceptional customer service skills being able to listen, communicate effectively and manage expectations. You’ll be expected to take ownership and accountability of your work on a daily basis.
Communicate with customers through multiple channels at one time.
Be results driven and have the ability to work well under pressure.
You should possess the ability to be flexible, being able to adapt quickly to changing requirements and business demands.
The ability to work with other members of the team to eliminate process waste which does not add value to the borrower or the business and provide clear and concise rationale for the changes.
The desire to progress and development their skill set. Joining a FinTech startup is a fantastic opportunity to showcase your expertise. The success of the business relies directly on your actions.
Experience working with vulnerable customers, complaints and financial difficulty.

What skills you'll need

Minimum 2 years customer service experience in financial services.
Experience of handling customer queries and providing an exceptional level of service.
Excellent communication skills with the ability handle difficult conversations if required.
Innovative and creating thinking, you’ll be expected to solve problems and think analytically.
Strong self-management skills – use your own initiative, be flexible and open to any changes whilst working in a fast paced environment.
Contribute regularly to improve processes and ensure they remain up to date.
Good standard of education including excellent computer literacy skills.
Experience logging, investigating and resolving complaints.
You may be expected to support other areas if the business if required, this is a good opportunity to expand your knowledge in the consumer lending sector.
Multi-channel experience is preferred, telephony and email communication experience is essential.

What we offer

Everyone owns a piece of the company - equity
Hybrid with 3 days a week in the office
25 days’ holiday a year, plus 8 bank holidays
2 paid volunteering days per year
One month paid sabbatical after 4 years
Employee loan
Free gym membership through WellHub
Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

Compensation Range: £30K

Apply Now

Refine Your Search

customer solutions specialist jobs in northampton, eng

Customer Service Specialist

Customer Service Specialist (Export Solutions)

Buying Assistant

Customer Success & Renewals Specialist

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Prescription Service Specialist (m/f/d)

Housing Solutions Officer

Customer Experience Specialist, Sales (Full Time) - Northampton

Client Solutions Executive

Credit Specialist

Luxury Events & Fundraising Relationship Executive

Transport Administrator – Specialist Haulage

Facilities Coordinator

1st Line Support Analyst

Housing Options Advisor

Client Solutions Executive

Trainee Customer Service Representative (CSR)

Payment Support Advisor

Client Onboarding Executive

People Services Specialist

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