Customer service account representative Work, Jobs in Northampton, Nth (with Salaries)

Customer Service Representative (Full-time)
MTH Networks & Monkey Tree Hosting Ltd. —Kettering
- £26,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
5d
Underwriter/Credit Analyst - Full Time Office Based
Moorgate Finance Ltd —Towcester
- £27,500 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Free parking
- Employee discount
Quick apply
Customer Service Representative 9 MFTC
Solenis —Northampton
- Full-time
- Microsoft Word
- Customer service
- English
Account Co-Ordinator
Atlas Workplace Services —Milton Keynes
- £29,750 a year
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
7d
Business Development Representative
Advanced Technology Services —Kettering
Customer Service Representative (Account Manager)
The Pollard Group —Buckingham
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Northampton
- £3,800 a month
- Full-time
- Sales
Quick apply
Internal Sales Executive
BouWatch —Northampton
- £28,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Customer Service Representative
Povoas Packaging Ltd —Desborough
- £27,000 - £29,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Trainee Customer Service Representative (CSR)
The Pollard Group —Buckingham
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Northampton
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Telesales / Business Developer
Howdens Joinery Co. —Daventry
- Full-time
- Sales
- Annual leave
- Employee discount
12h
Internal Sales Executive
BauWatch Group —Northampton
- £28,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
Business Development Executive/Sales Apprentice Level 4
MICE Concierge —Bedford
- From £22,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
1d
Junior Commercial Advisor
Verisure Services (UK) Limited —Towcester
- £3,800 a month
- Full-time
Quick apply
SALES EXECUTIVE
Verisure Services (UK) Limited —Wellingborough
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply
General Manager, Contract Logistics
DSV —Northampton
- Full-time
- Management
- Leadership
- Communication skills
- Annual leave
7h
Key Account Executive
DCS Group (UK) Ltd —Banbury
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Communication skills
Quick apply
Sales Development Representative
Incentivesmart Limited —Milton Keynes
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Communication skills
- Employee discount
Quick apply
Business Developer
Howdens Joinery Co. —Bedford
- Full-time
- Sales
- Annual leave
- Employee discount
6h

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customer service account representative jobs near northampton, nth

Customer Service Representative (Full-time)

MTH Networks & Monkey Tree Hosting Ltd.
Kettering

Quick apply

Job details

Permanent | Full-time
£26,000 a year
5 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Windows
Technical support
Customer support
Communication skills

Full job description

About us:

We are Monkey Tree Hosting, also trading as MTH Networks.

At Monkey Tree Hosting, we are passionate about delivering robust, reliable, and user-friendly hosting and IT solutions vital to helping our looked-after businesses navigate the complexities of the digital landscape.

At MTH Networks, our mission is to make broadband simple. Focusing on the residential broadband market, we are devoted to offering the best internet alongside personalised and expert support to ensure that every customer's needs are met with efficiency and care.

With a growing customer base and a reputation for personal, expert service, we're on the lookout for a motivated Customer Service Agent to join our family to help keep our customers smiling.

What can you expect as a Customer Service Agent at MTH?

As a Customer Service Agent, you will be the first point of contact for our customers. Whether it's helping someone get into their emails, helping a new customer get their router up and running or answering billing questions, your job is to provide prompt, friendly, and effective support every single time.

Reporting directly to your Team Leader, some of your day-to-day responsibilities will include:

Responding to customers via our CRM (email), our LiveChat and over the phone
Making outbound calls where requested or more suitable
Troubleshooting network issues
Troubleshooting technical issues, escalating to the Technical Team where necessary
Assisting customers with account management, billing, and product queries
Making residential broadband sales
Making commercial sales to new and existing business customers
Maintaining highly accurate records of customer interactions
Collaborating across departments to ensure a smooth journey for the customer
Contributing ideas to improve our support systems and processes

We are looking for someone who holds the following qualities and attributes:

A customer-first, ready-to-help mindset with a calm and helpful attitude
Good written and verbal communication skills
A fast learner who is eager to learn
Able to comfortably manage multiple ongoing tasks while maintaining accuracy
Able to work independently and manage your time effectively
Able to work collaboratively with your team
A good grasp of prioritisation principles
Knows their way around a computer, being familiar with Windows 10/11
Proficient with the Microsoft 365 suite (Outlook, Word, Excel, etc.)
A strong desire to develop and push themselves

Prior experience in a customer support or tech support role is desired but by no means essential.

This role will involve working any 5 out of 7 days, meaning weekend availability is essential. Your working hours will consist of rotating shifts between 08:00 and 20:00.

You'll be contracted for 37.5 hours a week, with a daily 30-minute unpaid lunch.

---

Does that sound like the position for you? Great! We look forward to receiving your CV and a brief cover letter telling us why you're the person for the job.

If you have any questions at all, please let us know.

Good luck!

---

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Kettering NN15 6XW: reliably commute or plan to relocate before starting work (required)

Application question(s):

Please provide a brief summary to let us know why you are the person for the job.

Experience:

Customer Service: 1 year (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service account representative jobs in northampton, nth

Customer Service Representative (Full-time)

Underwriter/Credit Analyst - Full Time Office Based

Customer Service Representative 9 MFTC

Account Co-Ordinator

Business Development Representative

Customer Service Representative (Account Manager)

JUNIOR SALES ADVISOR

Internal Sales Executive

Customer Service Representative

Trainee Customer Service Representative (CSR)

JUNIOR SALES CONSULTANT

Telesales / Business Developer

Internal Sales Executive

Business Development Executive/Sales Apprentice Level 4

Junior Commercial Advisor

SALES EXECUTIVE

General Manager, Contract Logistics

Key Account Executive

Sales Development Representative

Business Developer

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