Department manager Work, Jobs in Northampton, Nth (with Salaries)

Customer Service Team Manager
Globus Medical —Northampton
- Full-time
- Customer service
- English
- Microsoft Office
Assistant Manager
Tenpin —Northampton
- £33,650 a year
- Full-time
- Customer service
- Employee assistance programme
Quick apply
5d
Site Manager
Yusen Logistics (UK) —Northampton
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
Staff - Senior Commercial Officer
Northamptonshire Police —Wellingborough
- £43,236 - £46,920 a year
- Full-time
- Flexible schedule
10d
General Manager
Harlestone Property LTD —Northampton
- £35,000 - £40,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Annual leave
- Employee discount
Quick apply
Staff - Culture Change and Inclusion Manager
Northamptonshire Police —Wellingborough
- £49,194 a year
- Full-time
- Computer literacy
- Travel
- Communication skills
- Annual leave
- Flexible schedule
3d
Staff - Raneem's Law Domestic Abuse Specialist Team Leader (OPFCC)
Northamptonshire Police —Northampton
- £33,603 - £35,772 a year
- Full-time
- Flexible schedule
3d
Staff - Core Skills Trainer
Northamptonshire Police —Northampton
- £38,094 - £41,496 a year
- Full-time
- Flexible schedule
5d
Laboratory Technician
i2 Analytical Ltd —Northampton
- Full-time
- Microsoft Word
- Microsoft Excel
- Heavy lifting
- Sick pay
Quick apply
4d
Part Time Operation Manager/Administrator
Kingsthorpe Golf Club —Northampton
- £21,000 - £26,000 a year
- Part-time
- Hospitality
- Administrative experience
- Human resources
- Free parking
Quick apply
11d
Service Manager
Manitou Group —Northampton
- Management
- Customer service
- Supervising experience
Trading Manager
Morrisons —Northampton
- Hospitality
- Team management
- Employee discount
Quick apply
Warehouse Operative - Grade 2 (Samsung Contract, Brown Goods)
Yusen Logistics (UK) —Northampton
- £29,878.57 a year
- Full-time
- Leadership
7d
Staff - Safer Roads Team Administrator
Northamptonshire Police —Northampton
- £25,242 - £26,703 a year
- Full-time
6d
Independent Domestic Violence Advisor (IDVA) FTC to 31.03.27
Northamptonshire Police —Northampton
- £33,603 - £35,772 a year
- Full-time
- Flexible schedule
Shift Manager
ID Logistics & Transport Ltd —Rugby
- £45,000 a year
- Full-time
- Continuous improvement
- Warehouse experience
- In-person
Quick apply
13d
Operations Administrator
Acorn Safety Services —Northampton
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- English
- Business development
Quick apply
Staff - Raneem's Law Domestic Abuse Specialist (OPFCC)
Northamptonshire Police —Northampton
- £30,333 - £32,613 a year
- Part-time
- Flexible schedule
5d
Closing Room Supervisor
Tricker's —Northampton
- Full-time
- In-person
- Leadership
- Mechanical knowledge
- Employee discount
Quick apply
Site Services Supervisor
i2 Analytical Ltd —Northampton
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
- Sick pay
Quick apply
4d

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department manager jobs near northampton, nth

Customer Service Team Manager

Globus Medical -
Northampton

Apply Now

Job details

Full-time

Qualifications

Customer service
English
Microsoft Office
Communication skills
FDA regulations

Full job description

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.

Position Summary

The Customer Service Manager leads the Customer Service team and serves as an escalation point for customers, field sales, and distributor representatives, ensuring timely and accurate order processing, compliant handling of Human Tissue products, and high-quality telephone and written support.

Essential Functions

Manage the day-to-day activities of the CS team, including workload allocation, holidays and absences, order processing, and call handling, to ensure service levels and turnaround times are met.
Manage performance and discipline of the CS team.
Monitor and oversee the receipt and processing of customer orders by any available means, ensuring all incoming orders are entered accurately and within required timelines (typically within 24 hours).
Oversee scheduling of loaners and coordination of surgery coverage, ensuring appropriate stock availability and that loaners are returned promptly after surgery.
Support and guide the CS team in assisting the sales group with obtaining purchase orders from hospitals and in processing proposals and quote requests from field sales.
Monitor shipment tracking and ensure that late or problematic shipments are proactively identified, escalated, and resolved, communicating updates to customers and sales as needed.
Ensure accurate notification to accounting for billing of lost or damaged equipment and review such cases for trends and process improvements.
Oversee order placement and order management of Human Tissue products in line with all applicable regulations and internal procedures, ensuring staff follow defined protocols.
Maintain oversight of customers ordering and using Human Tissue products to ensure full compliance with existing regulations and procedures and intervene or escalate when non-compliance risks are identified.
Ensure that all relevant data (complaints, customer information, change orders) is accurately entered and maintained.
Act as an escalation point for complex or sensitive customer complaints, resolving issues through product upgrades, price adjustments, or alternative solutions, and coaching team members on effective resolution.
Oversee resolution of issues related to order status, credit, and shipping problems, coordinating with internal departments (e.g., Finance, Logistics, Sales) to achieve timely outcomes.
Ensure team’s timeliness for replies to the Field and other information requests, maintaining standards for response quality and timeliness.
Liaise with Regulatory Affairs on priority complaints or those involving regulatory agencies such as the FDA, ensuring appropriate documentation, communication, and follow-up by the team.
Ensure all team activities are performed in compliance with applicable FDA and state regulations and standards, including but not limited to ISO 13485, and participate in audits or inspections as required.
Monitor key performance indicators (KPIs) as agreed by Operations Manager, prepare regular reports on service performance and compliance, and implement process improvements to enhance customer satisfaction and operational efficiency.
Recruit, train, mentor, and evaluate customer service staff, providing regular coaching, feedback, and development plans to build team capability and support succession planning.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:

Good communication skills and speaks fluent English.
Can work independently, has a good understanding of people skills and is highly customer service oriented.
Is accurate and finds effective and creative solutions to solve logistic problems.
Has worked with SAP modules or other relevant software packages as well as MS Office.
Lives in the region.

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Equal Employment Opportunity:

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Refine Your Search

department manager jobs in northampton, nth

Customer Service Team Manager

Assistant Manager

Site Manager

Staff - Senior Commercial Officer

General Manager

Staff - Culture Change and Inclusion Manager

Staff - Raneem's Law Domestic Abuse Specialist Team Leader (OPFCC)

Staff - Core Skills Trainer

Laboratory Technician

Part Time Operation Manager/Administrator

Service Manager

Trading Manager

Warehouse Operative - Grade 2 (Samsung Contract, Brown Goods)

Staff - Safer Roads Team Administrator

Independent Domestic Violence Advisor (IDVA) FTC to 31.03.27

Shift Manager

Operations Administrator

Staff - Raneem's Law Domestic Abuse Specialist (OPFCC)

Closing Room Supervisor

Site Services Supervisor

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