Head of customer service Work, Jobs in Northampton, Nth (with Salaries)

Marketing Analyst
Portman Finance Group —Northampton
- Microsoft Excel
- Annual leave
Quick apply
Client Solutions Specialist
James and James Fulfilment Ltd. —Northampton
- From £30,000 a year
- Full-time
- Sick pay
Quick apply
Relief Supervisor
Admiral Slots —Northampton
- £12.95 - £13.45 an hour
- Part-time
Quick apply
Social Media Manager
Portman Finance Group —Northampton
- Social media management
- Annual leave
Quick apply
1st Line IT Support Handler
SinglePointCalls Ltd —Daventry
- £27,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
Quick apply
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Digital Marketing Specialist
Empowered Brands Limited —Milton Keynes
- £45,000 a year
- Full-time
- Hybrid work
- CRM software
- AI
- Marketing
- Free parking
- Work from home
Quick apply
Technical Customer Service Business Partner
Solenis —Northampton
- Full-time
- Hotel
4d
People Assistant - Retail & Contact Centre
The White Company —Northampton
- Hybrid work
- Microsoft Powerpoint
- Sales
- Microsoft Office
- Work from home
- Employee discount
8d
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme
Customer Services & Administration Coordinator
S4A Group Ltd —Buckingham
- £23,220 - £28,080 a year
- Full-time
- Childcare
- Customer service
- Organisational skills
Quick apply
4d
Graphic Designer
Portman Finance Group —Northampton
- Microsoft Powerpoint
- Marketing
- Annual leave
Quick apply
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
Head of Asset Intelligence
Amplius —Milton Keynes
- £81,445.19 a year
- Full-time
- Hybrid work
Service Administrator
Tate —Northampton
- £27,750 a year
- Hybrid work
- Customer service
- Annual leave
3d
Area / Regional / Field Retail Support Manager
Carpets 4 Less —Bedford
- £45,000 - £60,000 a year
- Part-time
- Management
- Sales
- Team management
- Employee discount
Quick apply
10d
Field & Office Sales Surveyor
Pro-Line Direct —Daventry
- Up to £30,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Driving
- Free parking
- Employee discount
Quick apply
5d
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
Project Co-Ordinator
Crosby Composites —Brackley
- Full-time
- Engineering
Quick apply
3d
Area General Assistant
Fresh Start Catering Ltd —Northampton
- £12.71 an hour
- Part-time
- Culinary experience
- Computer literacy
- In-person
- Free parking
Quick apply
22h

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Marketing Analyst

Portman Finance Group
Northampton

Quick apply

Job details

Benefits

Annual leave
Company pension

Qualifications

Microsoft Excel

Full job description

Key Purpose of the Role:

To arm the marketing team and wider Portman business with the data and recommendations needed to improve the effectiveness of campaigns through analysis, segmentation, research and profiling.

Systematic reporting of campaigns and business trends to spot opportunities for improvement and therefore increased revenue.
Segmentation to identify opportunities for effective personalised messaging with the aim of increased conversion.

Customer research and profiling with the aim of improving the relevancy of messaging and therefore conversion.

Responsible for:

Proving the Head of Marketing, Marketing team and wider business with campaign analysis and market intelligence designed to improve the effectiveness of marketing campaigns.
Replace ad-hoc analysis designed to answer specific one-time questions, with systematic monitoring, so that campaign performance can be more clearly tracked, trends and opportunities can be identified and exploited.

Campaign Analysis:

Gather information on all aspects of marketing campaigns, ensuring measurability is built into the campaign itself, with the aim of determining an ROI per channel and per campaign. This will typically involve collating information from email, social, direct mail and advertising channels via our analytics platform and producing a summary report with recommendations.

Segmentation:

Create customer segmentations, identifying groups of customers whose patterns or characteristics make viable sales opportunities.
Work with the tech team to add tested and productive segmentation types to the CRM.
Produce campaign contact lists for email and direct mail channels.
Advise on targeting for digital advertising audiences.
Investigate and make recommendations.

Research:

Competitors – what are they doing
Lenders – what are they offering
Customers– what do they think and need? Create customer profiles representing the buyers of different products or from different market sectors to improve messaging and targeting.

Software in use:

Zoho CRM and Zoho Analytics. Excel.

Requirements

Must have:

5yrs experience in a heavily data focused marketing or analytics role.
Sound Excel skills and proven ability to work with analytical tools.
Be able to understand and interpret data, spotting patterns, making recommendations, not just reporting.
Familiarity with measuring a test and learn approach across channels.

The ideal candidate should be:

Comfortable in a fast-paced environment.
Happy to challenge and be challenged, to collaborate and produce work of the highest quality.
Proactive in pushing the business forward.
An open communicator with a curious mind.
Able to build relationships across the business.
A problem solver, able to investigate issues and find solutions without always having to escalate.

Benefits

Competitive basic salary and annual bonus;
Vibrant, high-spec office environment;
Enhanced annual leave, increasing with length of service;
Salary sacrifice pension;
Quarterly all-staff events and dynamic culture

Company Overview

Portman Finance Group was established in 2007 to provide UK SMEs with access to a range of finance options under one roof. We have now arranged over £1billion in funding for over 15,000 companies.

Portman secure finance for businesses of all sizes via our own lending and panel of over 40 partners. We offer flexible payment terms, reducing large initial outlays and protecting cash-flow, and are one of the largest privately owned Broker-Lenders in the UK.

Portman work with any type of private sector business. We have a long and successful history financing a variety of assets, quickly and easily. If you’re looking to lease or purchase further equipment, release equity or simply borrow, Portman can provide your business with the finance it needs.

Please note that as part of the recruitment process a criminal records check/credit history check will be carried out by an authorised third party.

Quick apply

Refine Your Search

head of customer service jobs in northampton, nth

Marketing Analyst

Client Solutions Specialist

Relief Supervisor

Social Media Manager

1st Line IT Support Handler

Ticketing Manager

Digital Marketing Specialist

Technical Customer Service Business Partner

People Assistant - Retail & Contact Centre

Customer Care Coordinator

Customer Services & Administration Coordinator

Graphic Designer

Client Operations Manager

Head of Asset Intelligence

Service Administrator

Area / Regional / Field Retail Support Manager

Field & Office Sales Surveyor

IT Support Manager

Project Co-Ordinator

Area General Assistant

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