service desk engineer Work, Jobs in northampton, nth (with Salaries)

Service Desk Engineer
Advania —Milton Keynes
- £26,000 - £28,000 a year
- Hybrid work
- Microsoft Powerpoint
- Azure
- Microsoft Outlook
23h
Customer Service Desk Co-ordinator
Axis Automatic Entrance Systems —Northampton
- Full-time
- Customer service
1st / 2nd Line Support Engineer
Billing Finance —Northampton
- £30,000 a year
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
2nd Line Engineer
Bechtle UK —Northampton
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- In-person
- Communication skills
- Annual leave
Quick apply
7d
Support Engineer - Mobile (Northamptonshire)
RM Education Limited —Desborough
- Maintenance
- IT
- School
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
Field Engineer
PCS Business Systems —Kettering
- English
- In-person
Shift Technician
ISS Facility Services —Northampton
- £42,000 - £45,000 a year
- Rotating shift
- Maintenance
- In-person
Quick apply
Second Line IT Support Engineer
Novacroft —Northampton
- £35,000 - £38,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Coordinator (Full Time)
Arolite Limited —Wellingborough
- £26,500 - £28,500 a year
- Weekend availability
- Customer service
- Salesforce
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
2d
Fleet Desk Manager
Paragon Banking Group —Northampton
- Part-time
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Project Solutions Engineer
Advania —Milton Keynes
- £35,000 - £40,000 a year
- Hybrid work
- Azure
- Windows
- Microsoft Office
Senior Geoenvironmental Engineer
Soiltechnics Ltd —Northampton
- From £35,000 a year
- Overtime
- Bachelor's degree
- Driving
Quick apply
IT Systems Engineer (Boomi)
Multi-Color Corporation —Daventry
- Full-time
- Computer Science
- Engineering
- ERP systems
Quick apply
Geoenvironmental Engineer
Soiltechnics Ltd —Northampton
- From £28,000 a year
- Full-time
- Master's degree
- No degree
- Travel
- Profit sharing
Quick apply
IT Support Contract
Ekco —Milton Keynes
- Azure
- English
- Travel
Quick apply
Service Controller
Pioneer Plant —Corby
- £32,000 - £34,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- IT
- Free parking
Quick apply
Mobile Commercial Gas & Plumbing Engineer – Milton Keynes
Apleona —Milton Keynes
- £20 - £23 an hour
- Full-time
- Plumbing
- Driving
- Employee discount
Mobile Multi Skilled / HVAC Engineer
Mitie —Towcester
- Full-time
- HVAC
- Communication skills

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service desk engineer jobs near northampton, nth

Service Desk Engineer

Advania -
Milton Keynes

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Job details

£26,000 - £28,000 a year
23 hours ago

Qualifications

Microsoft Powerpoint
Azure
Microsoft Outlook
Microsoft Office
Contracts
Communication skills

Full job description

Service Desk Engineer
Position Overview
The Service Desk Engineer will provide technical software, hardware, and network problem resolution to clients. This role involves performing problem diagnosis and guiding users through step-by-step solutions in a desktop support-based environment. The engineer will also provide technical solutions in a user-friendly, professional manner, facilitate one-to-one end-user training as required, and ensure site technical documentation is maintained.

Salary & Benefits

The budgeted salary for this role is between £26,000 - £28,000 a year, depending on experience.

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities

Answer inbound calls within an agreed answer time.
Log all customer issues, queries, and requests into the ticket management system.
Provide Level Technical Support, diagnosing customer issues and providing a high level of first-time fix.
Manage and work to internal and customer SLA’s, escalating any concerns.
Create and maintain customer-specific infrastructure documentation.
Ensure end-to-end ownership of problem resolution.
Manage client expectations through clear communications.
Take responsibility for own continual professional development, ensuring up-to-date industry and technical knowledge.
Undertake all other reasonable requests.

Qualifications & Experience

Prior professional experience as a Service Desk Engineer supporting SMEs.
Experience of working in a customer-facing role.
Familiarity with working to SLA’s to meet both customer and contract requirements.
Experience in Office 365 and Office Applications (Outlook, Excel, Word, PowerPoint) – basic troubleshooting.
Knowledge of Windows client – basic troubleshooting.
Understanding of Android – Basic troubleshooting.
Ability to support multi-site clients.
Strong communication skills, both verbally and in writing, to both technical and non-technical audiences.
A methodical approach suitable for resolving client requirements.
Capacity to manage changing workload and priorities, working both within a team and independently.
Skills in installation, removal, and troubleshooting of third-party software.

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

#LI-Hybrid

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Refine Your Search

service desk engineer jobs in northampton, nth

Service Desk Engineer

Customer Service Desk Co-ordinator

1st / 2nd Line Support Engineer

2nd Line Engineer

Support Engineer - Mobile (Northamptonshire)

Help Desk Engineer

Field Engineer

Shift Technician

Second Line IT Support Engineer

Customer Service Coordinator (Full Time)

Fleet Desk Manager

Project Solutions Engineer

Senior Geoenvironmental Engineer

IT Systems Engineer (Boomi)

Geoenvironmental Engineer

IT Support Contract

Service Controller

Mobile Commercial Gas & Plumbing Engineer – Milton Keynes

Mobile Multi Skilled / HVAC Engineer

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