Support analyst Work, Jobs in Northampton, Nth (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
1d
Customer Service Advisor
Barclays —Northampton
- Monday to Friday
- Computer skills
- Communication skills
- Time management
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
2d
Fraud Analyst
FIS Global —Milton Keynes
- £12.71 an hour
- Full-time
- Computer literacy
- Data analysis skills
- Organisational skills
- Free parking
- Paid training
Technical Support Analyst
S4labour Ltd —Banbury
- £35,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Hotel
- Analysis skills
- Free parking
- Work from home
Quick apply
9d
Data Analyst
Billing Finance —Northampton
- £35,000 - £45,000 a year
- Hybrid work
- Databases
- Employee assistance programme
Endoscopy JAG Co-ordinator Data Analyst
Northampton General Hospital NHS Trust —Northampton
- £28,392 - £31,157 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
13h
Technology Business Analyst
Complii —Northampton
- Full-time
- Remote
- Agile
Quick apply
Know Your Customer (KYC) Team Lead/ SME
Barclays —Northampton
- Microsoft Powerpoint
- Continuous improvement
- Team management
Customer Targeting Analyst
Barclays —Northampton
- Communication skills
- Banking
CDD Analyst
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
ESG Data Analyst
Silverstone —Silverstone
- Full-time
- English
- Master's degree
- Analysis skills
Quick apply
7d
Assistant Analyst - GLP
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Analysis skills
- Bachelor's degree
Seed Analyst
Agrii —Finmere
- £30,000 a year
- Full-time
- Laboratory experience
- Continuous improvement
- Quality control
- Free parking
- Referral programme
Quick apply
8d
Cyber Security Analyst
Total IT Technology Solutions Ltd —Bedford
- £26,500 - £28,000 a year
- Full-time
- Analysis skills
- Computer networking
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
7d
Quality & Technical Manager – Asbestos Consultancy
Acorn Analytical Services —Northampton
- £50,000 - £60,000 a year
- Full-time
- Up to 50% travel
- Quality control
- Travel
- Annual leave
- Work from home
Quick apply
Technical Support Analyst
hireful —Banbury
- £35,000 - £40,000 a year
- Full-time
- Work from home
Quick apply
9d
LC MS Analyst
Tetra Tech —Bedford
- Monday to Friday
- Laboratory experience
- Bachelor's degree
- Time management
Cost and Data Analyst
Joseph Gallagher Limited —Rugby
- Full-time
- Engineering
- Data analysis skills
- Analysis skills
- Employee assistance programme
Siemens Teamcenter Administrator
Wabtec —Northampton
- Full-time
- Continuous improvement
- Travel
- Communication skills
Quick apply

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2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
1 day ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

support analyst jobs in northampton, nth

2nd Line analyst - Technical Support

Customer Service Advisor

1st Line Support Analyst

Fraud Analyst

Technical Support Analyst

Data Analyst

Endoscopy JAG Co-ordinator Data Analyst

Technology Business Analyst

Know Your Customer (KYC) Team Lead/ SME

Customer Targeting Analyst

CDD Analyst

ESG Data Analyst

Assistant Analyst - GLP

Seed Analyst

Cyber Security Analyst

Quality & Technical Manager – Asbestos Consultancy

Technical Support Analyst

LC MS Analyst

Cost and Data Analyst

Siemens Teamcenter Administrator

I want to receive the latest job alerts for support analyst in northampton, nth

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