application support analyst Work, Jobs in northampton (with Salaries)

IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £32,938 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Travel
- Referral programme
Technical Support Analyst
Red Bull Technology Group —Milton Keynes
- Full-time
- ERP systems
- Analysis skills
- Organisational skills
6d
Support Technician
Jonas Software —Milton Keynes
- Full-time
- Communication skills
Business Analyst
Howdens Joinery Co. —Northampton
- Azure
- Sales
- Presentation skills
- Employee assistance programme
- Employee discount
7d
Data Analytics Manager
Billing Finance —Northampton
- £60,000 - £70,000 a year
- Hybrid work
- SQL
- Employee assistance programme
Senior Service Desk Advisor
Willow Communications Limited —Northampton
- £32,000 - £35,000 a year
- Full-time
- In-person
- AI
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
6d
1st / 2nd Line Support Engineer
Billing Finance —Northampton
- £30,000 a year
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
Data Migration Analyst – Banking Sector
May Business Consulting —Milton Keynes
- Hybrid work
- English
- Banking
Digital Product Analyst (6‑Month FTC, potential to go perm)
Booker Group —Wellingborough
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Business Banking Economic Crime Governance and Reporting Associate
Barclays —Northampton
- Data analysis skills
- Analysis skills
- Continuous improvement
2d
Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
Analyst/Programmer
Red Bull Technology Group —Milton Keynes
- Full-time
- Azure
- ERP systems
- SQL
6d
Business Analyst
Lanas Healthcare Technology Ltd —Milton Keynes
- Computer Science
- SQL
- Bachelor's degree
- Annual leave
- Work from home
Quick apply
IS Analyst - Workplace (Security) - 6m FTC
Booker Group —Wellingborough
- Management
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
13h
Project Manager
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
- Free parking
- Life insurance
14d
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
13d
Graduate Product Owner
Howdens Joinery Co. —Raunds
- Computer Science
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
13d
Senior Business Analyst
Aston Martin F1 —Silverstone
- Full-time
- ERP systems
- Continuous improvement
- APIs
Quick apply
7d
Software Full Stack Support/Developer
Unisys —Milton Keynes
- Full-time
- Hybrid work
- Azure
- Bachelor's degree
- JavaScript
- Annual leave
Cyber Platforms Senior Engineer
Connells Group —Milton Keynes
- Full-time
- Microsoft Access
Quick apply
5d

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IT Support Analyst 2nd Line

Yusen Logistics (UK) -
Northampton

Apply Now

Job details

Permanent | Full-time
£32,938 a year

Benefits

Cycle to work scheme
Paid volunteer time
Referral programme

Qualifications

TCP
Driving Licence
Customer service
MCSE
Disaster recovery
Project management
Computer hardware
IT support
Computer networking
ServiceNow
TCP/IP
Communication skills
Active Directory
Intune

Full job description

Job Ref

VTFCEN01365

City:

Northampton

Department

Salary

£32,938

Status

Full Time

Type

Permanent

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for an IT Support Analyst 2nd Line for our Sustainable Distribution Centre site in Northampton (NN7 2QA) to support the IT and infrastructure needs of a cutting-edge logistics facility.

The position holder will troubleshoot and fix individual and business IT issues. They will identify trends in tickets and work to resolve broader issues.

The position will offer a salary of £32,928.

What we offer:

25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
Opportunity for Unpaid Leave
Up to 10 days international remote working*
Free Eye Test *
Employee Referral Scheme
Cycle to Work scheme
Critical Illness Cover
Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
On Site Mental health First Aiders
Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
Tailored development and career opportunities

Key responsibilities:
1. IT Infrastructure Support

Managing local site-related projects, from inception to delivery.
Working with project teams to transition projects into BAU, ensuring that documentation is maintained and updated.
Provide 2nd-line user, hardware, software, and network support for Yusen staff across multiple sites via our incident and request management system (Service Now), phone and email.
To provide infrastructure support to identify and resolve problems quickly (software, hardware and network).
Basic networking and network fault troubleshooting skills, e.g. IP addressing, diagnostic tools, VLANs, protocols, wireless, switching and routing
Work with the team to handle ongoing maintenance, e.g., service pack installations, hotfixes, software upgrades, etc
Ensure that anti-virus tools are up to date across the estate.
Work as part of the team to distribute knowledge, ensure training is given to 1st line support, and work with 3rd line to increase your knowledge.
Ensure infrastructure work instructions are always fully and accurately documented in a consistent manner
Ensure all policies and procedures for change management are adhered to.
Supporting Out of Hours as required.

2. Continuous Improvement

Maintain up-to-date knowledge of industry trends and initiatives, recommending and implementing as appropriate to ensure we remain current with new technology.
Continuously look to improve processes and procedures to drive efficiency and improvement in business operation and customer service.

3. Policy & Procedures

Ensure that all company procedures are always followed, including people processes, performance, etc.

4. Health & Safety

Ensure all health and safety procedures are adhered to, including PPE, taking appropriate action where procedures are not being adhered to or could be improved.
Ensure all equipment checks are carried out in accordance with procedure, taking appropriate action to ensure a safe working environment for all employees.

Key requirements:

MCSE certification, equivalent industry-recognised qualification or equivalent industry experience.
Relevant IT support experience ideally within 2nd line setup
Experience in computer hardware/software innovation and delivery
Good knowledge of Active Directory/Entra user/group management
A strong focus on service delivery and customer satisfaction
Attention to detail with a methodical and thorough approach to work
Strong written and verbal communication skills
Ability to perform complex troubleshooting to isolate, diagnose, and correct problems
Able to use initiative to find and implement solutions
TCP/IP and networking
Disaster recovery and business continuity planning
Understanding of the Internet and related technologies as well as cloud-based asset management tools (e.g. Intune/42 Gears)
Strong customer service and communication skills (both verbal and written)
Customer and delivery-focused
Good interpersonal, project management and presentation skills
Flexible and willing to learn new technologies and applications
Full driving licence as role will require occasional travel around the UK

We thank all applicants for their interest, however, only those under consideration will be contacted.

Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.

Apply Now

Refine Your Search

application support analyst jobs in northampton

IT Support Analyst 2nd Line

Technical Support Analyst

Support Technician

Business Analyst

Data Analytics Manager

Senior Service Desk Advisor

1st / 2nd Line Support Engineer

Data Migration Analyst – Banking Sector

Digital Product Analyst (6‑Month FTC, potential to go perm)

Business Banking Economic Crime Governance and Reporting Associate

Second Line Technical Support Analyst

Analyst/Programmer

Business Analyst

IS Analyst - Workplace (Security) - 6m FTC

Project Manager

IT Service Desk Analyst

Graduate Product Owner

Senior Business Analyst

Software Full Stack Support/Developer

Cyber Platforms Senior Engineer

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