Customer experience leader Work, Jobs in Northern Ireland (with Salaries)

Venue & Customer Experience Lead
The Rink Sports Arena & Multipurpose Centre —Craigavon
- £22,000 - £24,500 a year
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
Quick apply
4d
Project Support Coordinator
EOS —Banbridge
- Customer service
- English
Quick apply
8d
Supervisor/Manager
Scalini Restaurant —Belfast
- £550 - £570 a week
- Full-time
- Hospitality
- Management
- Sales
- Employee discount
- Flexible schedule
Quick apply
9d
Employee Relations Business Partner
Airbus Belfast Limited —Belfast
- Full-time
- Project management
- Human resources
- Organisational skills
Team Leader
Home Bargains —Armagh
- £32,032 a year
- Part-time
- Supervising experience
- Store discount
- Annual leave
Quick apply
Operations Manager - Belfast
GAC —Belfast
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
NEXT —Belfast
- £13.84 an hour
- Full-time
- Customer service
Team Leader
Durus —Cookstown
- £30,000 - £35,000 a year
- Full-time
- Supervising experience
- First Aid Certification
- Continuous improvement
Quick apply
10d
Porter Ulster Ulster University
BidvestNoonan —Belfast
- £13.45 an hour
- Full-time
- University
- Annual leave
Quick apply
Operations Manager
Ground Control —Belfast
- Full-time
- Hybrid work
Quick apply
1d
Workplace Experience Coordinator - Belfast
CBRE —Belfast
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sales - Sales Advisor - UK
New Look —Belfast
- Part-time
- Microsoft Word
10d
Order Picker
O'Neills Irish International Sports Company Ltd —Strabane
- £12.75 an hour
- Full-time
- Warehouse experience
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
4d
Restaurant Manager
Benedicts hotel —Belfast
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
3d
Team Leader
Card Factory —Derry
- £13 an hour
- Leadership
12d
Product Development Manager
Cubis Systems —Craigavon
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Referral programme
Quick apply
10d
Sales Associate
NEXT —Belfast
- £10.85 - £12.71 an hour
- Part-time
- Customer service
12d
Night Shift Supervisor
Grahams Bakery —Dromore
- £17 - £19 an hour
- Full-time
- Hospitality
- Management
- Bakery
Quick apply
9d
Arcade Assistant
Eze Gaming T/A Ava Leisure —Belfast
- £24,420.00 - £47,303.45 a year
- Part-time
- Management
- Basic maths
- Supervising experience
Quick apply
11d
Grounds Maintenance Contracts Manager
Ground Control —Belfast
- Full-time
- Hybrid work
Quick apply
1d

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Venue & Customer Experience Lead

The Rink Sports Arena & Multipurpose Centre
Craigavon

Quick apply

Job details

Permanent | Part-time
£22,000 - £24,500 a year
4 days ago

Benefits

Free parking
On-site parking

Qualifications

Hospitality
Management
Customer service
Shift management
Supervising experience
First Aid Certification
Retail management
Leadership

Full job description

Overview
We are looking for someone with strong hospitality, customer service or venue operations experience who enjoys leading people, maintaining high standards and ensuring customers have a fantastic experience.

This is not a sports development role. You do not need a background in sport or roller skating to succeed.

If you have experience managing shifts, motivating teams, maintaining standards and creating positive customer experiences, we'd love to hear from you.

Success in this role is achieved through leading and developing the team, maintaining high standards, and creating great customer experiences — not by doing everything yourself.

As Venue Lead, you will be responsible for the smooth day-to-day operation of The Rink, ensuring our customers receive outstanding service and our team delivers consistently high standards.

You will lead part-time staff and Duty Supervisors, oversee busy public skating sessions and birthday parties, and ensure the venue remains clean, organised, safe and welcoming.

You will be supported by a team of Duty Supervisors and part-time staff and will have responsibility for ensuring operational standards are consistently achieved across the venue.

This is a hands-on role where you'll be visible, approachable and actively involved in the operation.

---------------------------------------------------------------------------------

Responsibilities

Customer Experience

Lead the delivery of exceptional customer experiences.
Ensure all visitors receive a warm, friendly and professional welcome.
Handle customer feedback and resolve issues positively and effectively.
Support the successful delivery of public skating sessions, birthday parties and events.

Team Leadership

Lead, support and motivate a team of part-time staff and Duty Supervisors.
Create a positive team culture built on respect, accountability and excellent service.
Support recruitment, induction and ongoing training.
Ensure staff understand and consistently meet expected standards.
Hold team members accountable for performance and completion of assigned duties.

Operational Standards

Ensure the venue is clean, safe and well-presented at all times.
Monitor and enforce operational procedures, cleaning standards and health & safety requirements.
Carry out venue checks and operational inspections.
Ensure opening and closing procedures are completed correctly.
Maintain a culture where standards are consistently achieved through the team.

Administration & Coordination

Assist with staff rotas and scheduling.
Support booking administration and operational planning.
Complete operational reports and cash reconciliation processes.
Work closely with the CEO to ensure smooth venue operations and excellent customer experiences.

About You

We are looking for someone who:

Has a minimum of 3 years' experience in a supervisory, team leader or management role.
Has experience leading teams in a customer-facing environment.
Enjoys helping people succeed and creating positive team cultures.
Is confident maintaining standards and holding people accountable when required.
Is comfortable addressing performance issues and ensuring standards are consistently maintained through the team.
Takes pride in delivering excellent customer experiences.
Is organised, reliable and able to work independently.
Leads calmly and positively under pressure.

Ideal Backgrounds

Candidates may come from:

Hospitality
Hotels
Restaurants
Family entertainment centres
Visitor attractions
Cinemas
Retail management
Events and venue operations

Experience in sport or leisure is welcome but not essential.

Working Pattern

This role is primarily based around our busiest operating periods and customer-facing activities.

The role is typically worked across:

Wednesday to Friday afternoons/evenings
Saturdays
Sundays

The venue is generally closed on Mondays, and Tuesday working is only occasionally required depending on bookings and seasonal demand.

School holiday periods are some of our busiest and most exciting times, and additional paid hours are typically available during these periods.

Flexibility is important, as our busiest times are often when families and communities are enjoying their leisure time.

Pay: £22,000.00-£24,500.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Describe a time when you had to address poor performance or standards within a team. What did you do and what was the outcome?
Which statement best describes your management style?

A) I prefer to complete tasks myself to ensure they are done correctly.

B) I train staff, set expectations and regularly check standards.

C) I trust staff to manage themselves once trained.

Are you available to work weekends on a regular basis?

Experience:

supervising or managing staff: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in northern ireland

Venue & Customer Experience Lead

Project Support Coordinator

Supervisor/Manager

Employee Relations Business Partner

Team Leader

Operations Manager - Belfast

Team Leader

Team Leader

Porter Ulster Ulster University

Operations Manager

Workplace Experience Coordinator - Belfast

Sales - Sales Advisor - UK

Order Picker

Restaurant Manager

Team Leader

Product Development Manager

Sales Associate

Night Shift Supervisor

Arcade Assistant

Grounds Maintenance Contracts Manager

I want to receive the latest job alerts for customer experience leader in northern ireland

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