About Yellowcom
Yellowcom is one of Ireland and Scotland's most successful independent communications companies. We design, deliver, and support business-critical solutions across a wide range of sectors.
While telecoms remains at our core, we support customers through multiple high-growth service areas, including:
- IT & Managed Services
- Cybersecurity
- Energy Solutions
- Intercoms
- Payment Terminals & Connectivity
Operating locally, nationally, and internationally, Yellowcom continues to grow its customer base. With offices in Belfast, Glasgow and Dublin, we provide a full end-to-end consultancy, installation, and managed service offering.
To support this growth, we are seeking an experienced Operations Manager to lead regional service delivery and operational performance across Northern Ireland.
The Role
This is a senior operational leadership role with responsibility for the day-to-day performance of Project Managers and Field Engineers, as well as the successful delivery of customer projects and services.
You will own regional operational outcomes, drive consistency and efficiency through strong process adherence, and act as a key link between delivery teams, customers, and senior leadership.
Key Responsibilities
- Own end-to-end regional operational delivery, ensuring projects and services are delivered on time, to standard, and within agreed SLAs
- Lead, manage, and develop Project Managers and Field Engineers, including performance management and regular 1:1s
- Own day-to-day delivery and people performance
- Be fully accountable for regional KPIs, including productivity and customer retention
- Drive effective resource planning, including engineer and project scheduling
- Act as the escalation point for customer and delivery issues across the region
- Maintain oversight of all live orders and projects using Dynamics 365 CRM
- Work closely with cross-functional teams across Belfast, Glasgow and Dublin
- Report directly to the Head of Operations & Customer Experience
- Oversee stock ordering and inventory management
- Manage company vehicles via the vehicle tracking system
- Champion continuous improvement, identifying and implementing process and performance enhancements
- Ensure the highest standards of customer experience through professional communication and service delivery
Skills & Experience
Essential:
- Proven experience in a senior operations, service delivery, or field operations management role
- Strong people-management experience across Project Managers and Engineers
- Demonstrated ownership of KPIs, performance metrics, and operational outcomes
- Excellent stakeholder management and communication skills
- Highly organised with a structured, methodical approach to operations
- Strong problem-solving and decision-making ability
- High attention to detail with a focus on quality and consistency
- Positive, driven, and accountable leadership style
Desirable:
- Experience within telecoms, IT, or technical service environments
- Familiarity with CRM or service management platforms (Dynamics 365 advantageous)
- Experience managing field-based or geographically dispersed teams
Benefits
- Performance-related bonus
- Bike to Work scheme
- Company pension
- Employee discount
- Company events
- On-site parking
Working Hours
- Monday to Friday
- On-site role based in Belfast office
Job Type: Full-time
Pay: £40,000.00-£50,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Application question(s):
- Please describe your experience managing, including how you ensure day-to-day delivery, KPI performance, and a high-quality customer experience.
Work Location: In person
