Product support Work, Jobs in Northern Ireland (with Salaries)

Application Support Engineer
Learning Pool —Derry
- Remote
- Windows
- SQL
- JavaScript
Quick apply
Client Outreach Refresh Specialist
Bank of America —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
HGV Academy Driver - Fully funded HGV licence provision!
Lynas Foodservice —Coleraine
- £31,844.80 a year
- Full-time
- Customer service
- Maintenance
- Driving
- Free parking
- Store discount
Quick apply
3d
Engineering Services Mobile Tester
BT —Derry
- £35,440 a year
- Driving
- Travel
- Mechanical knowledge
- Gym membership
AML Refresh Operations â€“ CDD Proficiency Coach (CPC)
Bank of America —Belfast
- Full-time
- Remote
- Leadership
3d
Support Analyst
Allsop —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- SQL
Quick apply
Hearing Aid Audiologist, Derry
The Hearing Care Partnership —Maghera
- £42,000 - £120,000 a year
- Full-time
- Travel
- Annual leave
- Gym membership
Officer - Strategic Insights, Risk and Assurance(SIRA)
National Crime Agency —Belfast
- £37,428 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- In-person
- Annual leave
9d
Customer Service Specialist - Part Time
Teleperformance —Newtownards
- £13 - £45 an hour
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Referral programme
Technical Support Engineer (Entry Level / Graduate)
iManage —Belfast
- Full-time
- Computer Science
- Windows
- SQL
- Annual leave
- Flexible schedule
Quick apply
Consultant - Business Analysis, Strategy & Transformation, Public Sector including Defence & Security
Deloitte —Belfast
- Hybrid work
- Microsoft Office
- Analysis skills
- Project management
Quality Assurance Analyst
Enthalpie Energy and Engineering Solutions Ltd —Belfast
- £2,700 - £3,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Continuous improvement
Quick apply
7d
Intake Operative Day shift (DBP)
Finnebrogue —Downpatrick
- Full-time
- Free parking
- Annual leave
Quick apply
9d
Technical Support Engineer II
Delinea —Belfast
- £45,000 - £50,000 a year
- Full-time
- Remote
- English
- SQL
- Computer networking
- Employee assistance programme
- Life insurance
ASPIRE Global Service Centre – Support Analyst
Version 1 —Belfast
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Employee assistance programme
- Employee discount
Quick apply
Operational Excellence Lead
Cubis Systems —Craigavon
- Full-time
- Hybrid work
- ERP systems
- Project management
- Organisational skills
- Referral programme
Quick apply
8d
Trainee Replenishment Buyer - Trading Foodservice
Henderson Group —Newtownabbey
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
5d
Customer Service Executive
Kingspan Water and Energy —Newry
- £27,594 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
11d
Travel Sales Consultant
Trailfinders —Belfast
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based
Version 1 —Belfast
- 12 hour shift
- Remote
- Azure
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply

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product support jobs near northern ireland

Application Support Engineer

Learning Pool -
Derry

Quick apply

Job details

Qualifications

Jira
Cloud infrastructure
CSS
UNIX
NoSQL
Git
Windows
SQL
Confluence
JavaScript
DNS
Organisational skills
Linux
Application support
Root cause analysis
HTML
Time management

Full job description

Wherever you find ambitious companies investing in their people, you’ll find Learning Pool

Learning Pool creates learning experiences that deliver extraordinary employee performance outcomes for companies and their people. Global organizations choose Learning Pool for its comprehensive, data-driven digital learning solutions. Learning Pool’s passion for impact, innovation, and people is why they stay. As a leader in e-learning innovation, we empower over 1,200 organizations globally and millions of learners through our engaging courses, advanced platforms, insightful analytics, and tailored content solutions.

Our dedication to excellence is demonstrated by accolades such as Platinum Investors in People and triple Gold at the 2024 Learning Technologies Awards. We are also recognized as a Great Place to Work in the UK and North America 2024, and proudly hold B Corp certification, reflecting our commitment to social and environmental responsibility. Be it for onboarding, upskilling, compliance, or the whole business, Learning Pool develops an effective and agile workforce through learning. Wherever you find ambitious companies investing in their people, you’ll find Learning Pool.

So if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch.

Wherever you find ambitious companies investing in their people, you’ll find Learning Pool

Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service.

Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.

So, if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch. This role offers an excellent opportunity to get involved in and become part of the world of online learning.

About the role:

The successful candidate will be responsible for managing tier 2 support cases and troubleshooting complex issues across all of Learning pools products and solutions within the application support team. You will triage and resolve these issues by deep diving into our applications and platform backend while working closely with our Development, Cloud Infrastructure and Support teams.

What you will be doing

Roles and responsibilities include:

Provide multi-level troubleshooting and technical support to clients to resolve product and hosting issues with speed and accuracy.
Responsible for fault reproduction and troubleshooting, root cause analysis, bug tracking and issue resolution.
Work closely with Customer Support, Development, and Infrastructure to improve the resolution time and quality of our responses.
Deliver a positive experience by proactively tracking all tier 2 cases through the case lifecycle and ensuring clear communication between all stakeholders.
Share and improve knowledge across all support tiers by creating technical documentation and giving internal demos.
Support the automation first and continuous improvement strategy of the team and related duties as required.

Who we are looking for:

The successful candidate will demonstrate:

Case management experience: You will have experience of effectively managing issues via a ticketing/case management system (such as JIRA or similar) to ensure regular communications between teams and that agreed resolution times are achieved.
Technical competency: You will be able to demonstrate familiarity with web-related technologies, such as HTML, CSS, JavaScript, CDN, DNS.
Service Orientation: You will be focused on delivering an exceptional customer experience.
Critical thinking: You will have excellent analytical and problem-solving skills
Communications: You have the ability to communicate to a high standard using multiple mediums (oral, written and interpersonal communication) with a knack for communicating technical information in a way that is clear and understandable to a non-technical audience.
Organisational: You will have strong organisational and time management skills.
Adaptability: You will an interest in technology and the ability to learn and master new technology quickly
Building relationships: You will have the ability to work in a collaborative and supportive environment across the wider team.

Although not essential, it would be advantageous if you can demonstrate in the following:

Experience with Confluence, JIRA, and Git
Experience writing SQL and NOSQL queries
Proficient with multiple computer operating systems – UNIX/Linux and Windows
A third level qualification in Computer Science, Information Technology or a related field

Working at Learning Pool

The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.

Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards.

Closing date for receipt of applications is 5pm UK time on 17th July 2026.

Quick apply

Refine Your Search

product support jobs in northern ireland

Application Support Engineer

Client Outreach Refresh Specialist

HGV Academy Driver - Fully funded HGV licence provision!

Engineering Services Mobile Tester

AML Refresh Operations â€“ CDD Proficiency Coach (CPC)

Support Analyst

Hearing Aid Audiologist, Derry

Officer - Strategic Insights, Risk and Assurance(SIRA)

Customer Service Specialist - Part Time

Technical Support Engineer (Entry Level / Graduate)

Consultant - Business Analysis, Strategy & Transformation, Public Sector including Defence & Security

Quality Assurance Analyst

Intake Operative Day shift (DBP)

Technical Support Engineer II

ASPIRE Global Service Centre – Support Analyst

Operational Excellence Lead

Trainee Replenishment Buyer - Trading Foodservice

Customer Service Executive

Travel Sales Consultant

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

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