Job summary:
The post holder will assist with the delivery of care management to the service population and undertake tasks and duties delegated by a GP/ Nurse or other suitably qualified clinical professional strictly in accordance with service practice guidelines and protocols. This role will support a variety of services across the organisation.
The post holder will at all times demonstrate and behave in a manner in accordance with the organisation’s policies and protocols.
This role is a full time (Monday - Friday working days) role, with a total of 37.5 working hours per week. The wage is £13.83 per hour.
Key responsibilities
- New patient registration checks, NHS Health Checks, including completing any necessary paperwork and referrals within the practice
- BP Monitoring
- Urinalysis
- Phlebotomy
- Prepare and maintain environments and equipment before, during and after patient interventions
- Notify a GP/Lead Nurse/ANP of any significant patient issues
- Ensure full and accurate recording in the patient’s computerised records
- Carry out administrative tasks for example, but not limited to, call and recall activities and stock takes as directed by senior members of the service
- Provide lifestyle advice to patients making any necessary referrals within the practice
- Weight monitoring
- Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed
- Simple woundcare dressing
- Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager
- Ensure sharps bins are ready for collection
- Restocking / maintenance of equipment
- Restocking of clinical areas and consulting rooms
Data Protection, Confidentiality and Information Governance
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ensure all patient related information is treated sensitively and adhere to the principals of confidentiality at all times
- Work in accordance to relevant data protection legislation
- Work in accordance to Information Governance policies and procedures
Digital
- Adhere to practice policies and protocols relating to I.T
- Ensuring personal passwords for computer are safe
- Adhere to practice policies relating to social media
- Checking patients details when conducting digital consultations ensuring you are speaking to the patient and not a third party
- Adhering to policies and procedures when conducting digital consultations
Special requirements of the post
- An understanding, acceptance and adherence to the need for strict confidentiality
- Strict adherence to infection control
N.B. Before performing these tasks, proven training must be received and documented in competency documents.
Health & Safety:
Assist in promoting and maintaining own and others’ health, safety and security as defined in the practice Health & Safety Policy to include:
- Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
- Using personal security systems within the workplace according to practice guidelines
- Assist in promoting and maintaining own and others’ health, safety and security as defined in the practice policies
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
- Understand and apply the principles of the cold chain
- Ensure safe storage, rotation and disposal of vaccines and drugs within the area of responsibility
- Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate
- Be aware of statutory child health procedures
- It will be the post holder’s responsibility to assess the effort and environment of the task being undertaken for example: If the post holder is undertaking a leg ulcer clinic they will need to assess what is manageable for them, with bending to get to the legs, lifting legs, etc. The post holder will work in accordance with the organisations manual handling policy.
Communication:
Recognise the importance of effective communication within the team and strive to:
- Communicate effectively with primary care team members
- Communicate effectively with patients and carers
- Act as an advocate when representing patients
- Ensure good working relationships and communication with all staff
- Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment
- Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating and responding accordingly
- Anticipate barriers to communication and take action to improve communication
- Ensure clear, concise accurate and legible records
- The post holder will play a pivotal role in primary prevention as health educators promoting lifestyle advice, facilitating health access for diverse groups and putting in place reasonable adjustments, from longer appointment times to organising interpreters
Delivering a quality service:
Strive to maintain quality within the service, including:
- Apply local policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patient needs
- Effectively manage own time, workload and resources
- Participate in the maintenance of quality governance systems and processes across the site
- Evaluate the patients’ response to health care provision and the effectiveness of care
- Support and participate in shared learning across the service
- Participate in the management and review of patient complaints, and identify learning from clinical incidents and near-miss events using a structured framework (eg root-cause analysis)
- Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance
Learning and development:
Participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Assess own learning needs and undertake learning as appropriate using reflective practice
- Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information
- Ensure continual professional development is undertaken and evidence maintained
- Ensure a copy of all continual professional development certificates are sent to HR
Equality and diversity:
Support the equality, diversity and rights of the patient, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings, priorities and rights
- Support people who need assistance in exercising their rights by being their advocate
- Act as a role model in the observance of equality and diversity good practice
- Accept the rights of individuals to choose their care providers, participate in care and refuse care
The Job Description will be subject to periodic review and amendment in consultation with the post-holder.
COVID Vaccination Statement
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. We do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at birminghamandsolihullcovidvaccine.nhs.uk where you can also find out more about how to access vaccination.
Data Protection - Privacy Notice for Applicants
How you information will be used
1. During the recruitment process South Doc Services Ltd needs to keep and process information about you for normal employment purposes. The information we hold and process will be used for our management and administrative use only. We will keep and use it to enable us to run the business and manage our relationship with you effectively, lawfully and appropriately during the recruitment process. This includes using information to enable us to comply with the employment contract, to comply with any legal requirements, pursue legitimate interest of the Federation and protect our legal position in the event of legal proceedings. If you do not provide this data, we may be unable in some circumstances to comply with our obligations and we will tell you about the implications of that decision.
2. As an organisation pursuing healthcare activities, we may sometimes need to process your data to pursue our legitimate business interest, for example to prevent fraud, administrative purposes or reporting potential crimes. The nature of our legitimate interests is healthcare. We will never process your data where these interests are overridden by your own interests.
3. Much of the information we hold will have been provided by you, but some may come from other internal sources, or in some cases, external sources such as referees.
4. The sort of information we hold includes your application and references, correspondence with or about you, for example sickness and other absence; information needed for equal opportunities monitoring policy; and records relating to your career history, such as training records, appraisal, other performance measures and where appropriate disciplinary and grievance records.
5. Where necessary, we may keep information relating to your health, which could include reasons for absence if your referee has provided this to us.
6. Where we process special categories of information relating to your racial or ethnic origin, political opinions, religious and philosophical beliefs, trade union membership, biometric data or sexual orientations, we will always obtain your explicit consent to those activities unless this is not required by law or the information is required to protect your health in an emergency. Where we are processing data based on your consent, you have the right to withdraw that consent at any time.
7. Other than as mentioned below, we will only disclose information about you to third parties if we are legally obliged to do so or where we need to comply with our contractual duties to you, for instance we may need to pass on certain information in relation to pension or the CCG. Where possible, we will only share what is necessary.
8. Your personal data will be stored for a period of 6 months after you have applied for a position with South Doc Services and have been unsuccessful or declined our offer of employment.
Your rights
12. Under The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances to the right to data portability.
13. If you have provided consent for the processing of your data you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn.
14. You have the right to lodge a complaint to the Information Commissioner Office if you believe that we have not complied with the requirements of the Data Protection Act 2018 with regard to your personal data.
Identity and contact details of controller and data protection officer
15. South Doc Services Limited, 194-196 West Heath Road, Birmingham, B31 3HB. UK
16. If you have any concerns as to how your data is processed, you can contact our data protection officer:
Umar Sabat – Data Protection Officer at [email protected]
Please ensure that you have uploaded an up-to-date CV showing your most recent employment when applying for this role.
Job Types: Full-time, Permanent
Pay: £13.83 per hour
Benefits:
- Company pension
- On-site parking
Work Location: In person
