Senior customer service representative Work, Jobs in Northfield (with Salaries)

Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Customer Service
Emerald Green Energy Ltd —Birmingham
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
2d
Senior Manager, Supply Chain Operations - South
CHEP —Birmingham
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Employee assistance programme
Quick apply
Senior B2B Sales Development Representative
GCL B2B Limited —Birmingham
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Work from home
- Referral programme
Quick apply
9d
Sales Development Representative
Sage Partners —Birmingham
- £25,000 - £34,998 a year
- Full-time
- Hospitality
- Customer service
Quick apply
Business Service Manager - Band N - Technology CSC - Counter Terrorism Policing HQ
Metropolitan Police —Birmingham
- £52,653 - £57,417 a year
- Full-time
- Hybrid work
- English
- IT
- Communication skills
8d
Director of Enhanced Compliance & Enforcement
Gambling Commission —Birmingham
- £83,379 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
5d
Senior Research Technician - Department of Microbes, Infection and Microbiomes - 107532 - 107532 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Full-time
- Laboratory experience
- English
- University
6d
Commercial Manager
Equans —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
13d
Head of Bus Franchising Network Development
West Midlands Combined Authority —Birmingham
- £76,008 - £81,483 a year
- AI
- Leadership
Education Support Team Manager - School of Life and Environmental Sciences - 80875 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Microsoft Office
- University
- IT
- Annual leave
- Sick pay
6d
Senior DevOps Engineer - Technology CSC - Counter Terrorism Policing HQ
Metropolitan Police —Birmingham
- £60,400 - £65,886 a year
- Full-time
- Azure
- System design
- English
General Manager
InPost UK —Willenhall
- Employee assistance programme
- Life insurance
Quick apply
Head of Research Operations - Research Strategy and Services - 100823 - Grade 9
University of Birmingham —Birmingham
- £58,225 - £87,974 a year
- Full-time
- Management
- University
- School
- Annual leave
- Sick pay
9d
Senior Investment Research Consultant
Hymans Robertson LLP —Birmingham
- Full-time
- Hybrid work
- Communication skills
Quick apply
Lead Service Designer
Capgemini —Birmingham
Senior Operations Supervisor
Diamond Bus —Tividale
- Nights as needed
- Management
- Microsoft Office
- Analysis skills
Technical Sales - Hoists
GAP Group —Birmingham
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
9d
Portfolio Leader Residential- EU Remote
IMI Plc - Legacy Precision —West Midlands Region
- Full-time
- Remote
- Sales
- Master's degree
- Analysis skills
Portfolio Leader Residential- EU Remote
IMI Climate Control —Marston Green
- Remote
- Sales
- Master's degree
- Analysis skills
Quick apply

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senior customer service representative jobs near northfield

Customer Service Team Leader

Atkore -
West Bromwich

Quick apply

Job details

Permanent

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
On-site parking

Qualifications

CRM software
Customer service
Continuous improvement
Mentoring
Organisational skills
Leadership
Communication skills

Full job description

Customer Service Team Leader

Who we are:

Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure.

Who we are looking for:

We are looking for an experience Customer Service Lead, to be responsible for overseeing the day-to-day operations of the customer service team, handling escalated customer issues, and ensuring a smooth customer experience. You will work closely with internal departments to resolve problems efficiently while maintaining a high level of service.

What you’ll do:

Lead and support the customer service team in managing daily inquiries, complaints, and service requests.
Act as the first point of contact for escalated customer issues and ensure prompt resolution.
Develop and implement processes to improve customer service efficiency and satisfaction.
Monitor customer interactions, ensuring high-quality service and compliance with company standards.
Work closely with production, logistics, and sales teams to address customer concerns effectively.
Train and mentor customer service representatives to enhance their problem-solving and communication skills.
Analyze customer feedback, identify trends, and provide recommendations for service improvements.
Maintain accurate records of customer interactions and resolutions for reporting and analysis.
Assist in setting team goals and performance metrics, ensuring continuous improvement.

What you bring:

Proven experience in a senior customer service role, preferably in a manufacturing or industrial environment.
Strong leadership skills with experience managing or mentoring a customer service team.
Excellent problem-solving abilities with a proactive and customer-focused approach.
Ability to handle difficult conversations and resolve issues effectively.
Strong communication and interpersonal skills to liaise with customers and internal teams.
Experience working with CRM systems and customer service software.
Ability to analyse data and customer trends to improve processes.
Strong organisational and multitasking skills in a fast-paced environment.
Ability to works well under pressure and have attention to detail.

Why Join Us?

Opportunity to work in a dynamic and growing manufacturing business.
Supportive team culture with career growth opportunities.
A chance to make a real impact by improving customer experience and service standards.

Benefits.

Companywide bonus scheme
25 days annual leave
Service and recognition awards.
Training and development opportunities
Company Pension
Life Assurance 4x salary
Discounted Gym Membership
Enhanced family friendly policies
Free annual flu vaccination vouchers
Employee assistance program which includes a 24/7 virtual GP service
Cash health plan.
Free home cyber security training
Cycle to work scheme.
Free onsite parking

37 hours a week, Monday to Thursday 8.30am – 4.30pm and Friday 8.30am – 4pm at our West Bromwich site.

Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.

Quick apply

Refine Your Search

senior customer service representative jobs in northfield

Customer Service Team Leader

Customer Service

Senior Manager, Supply Chain Operations - South

Senior B2B Sales Development Representative

Sales Development Representative

Business Service Manager - Band N - Technology CSC - Counter Terrorism Policing HQ

Director of Enhanced Compliance & Enforcement

Senior Research Technician - Department of Microbes, Infection and Microbiomes - 107532 - 107532 - Grade 5

Commercial Manager

Head of Bus Franchising Network Development

Education Support Team Manager - School of Life and Environmental Sciences - 80875 - Grade 6

Senior DevOps Engineer - Technology CSC - Counter Terrorism Policing HQ

General Manager

Head of Research Operations - Research Strategy and Services - 100823 - Grade 9

Senior Investment Research Consultant

Lead Service Designer

Senior Operations Supervisor

Technical Sales - Hoists

Portfolio Leader Residential- EU Remote

Portfolio Leader Residential- EU Remote

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