Line support engineer Work, Jobs in Norwich, Eng (with Salaries)

1st Line IT Support Engineer
Cascade Ltd —Norwich
- £27,040 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Free parking
Quick apply
1d
Compliance Coordinator
Kier Group —Norwich
- Weekend availability
- Administrative experience
- Organisational skills
- Contracts
- Flexible schedule
2d
Sales & Client Support Coordinator
Hawthorne Security & Fire —Norwich
- £28,000 - £30,000 a year
- Full-time
- Analysis skills
- Driving
- In-person
Quick apply
4d
Drainage & CCTV Engineer
Metro Rod —Long Stratton
- £30,000 - £50,000 a year
- Overtime
- Customer service
Gas Engineer
Places for People —Norwich
- £46,738.65 a year
- Overtime
- Annual leave
- Sick pay
5d
Site Engineer - East Anglia
Knights Brown —Norwich
- AutoCAD
- Civil engineering
- Engineering
Planned Heating and Renewables Electrical Engineer
Broadland Housing —Norwich
- £42,672 - £45,272 a year
- Call to connect
- Travel
- Annual leave
- Employee assistance programme
Enterprise Engineer
Norwich City Council —Norwich
- £39,862 - £42,839 a year
- Weekend availability
- Hybrid work
- Azure
- Oracle
- Windows
- Annual leave
4d
Supplier Quality Engineer
Fluke —Norwich
- Oracle
- ERP systems
- Analysis skills
Workplace Support Co-Ordinator
Emcor —Norwich
- £28,052 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
11d
Quality Engineer
NOV Inc. —Great Yarmouth
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Gym membership
Motor Claims Handler
Verisk —Norwich
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
9d
Highway Engineer
Norfolk County Council —Norwich
- £43,822 - £48,227 a year
- Full-time
- Hybrid work
- Maintenance
- Project management
- Team management
- Employee discount
- Gym membership
11d
Maintenance Engineer
ISS Facility Services —Lowestoft
- Maintenance
Quick apply
Development Engineer - EBM
Amcor —Beccles
- Full-time
- Microsoft Excel
Software Developer I
CPI Card Group —Norwich
- Computer Science
- Master's degree
- AWS
4d
Senior DevOps Engineer
Verisk —Norwich
- Full-time
- Azure
- Computer Science
- DevOps
- Annual leave
- Life insurance
Facilities Senior Technician
Lotus UK Manufacturing —Norwich
- Maintenance
Maintenance Engineer (Electrical)
Richardson International —Great Ryburgh
- Up to £48,000 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Driving
- Employee assistance programme
- Sick pay
11d
Vehicle Technician - 6 Month contract
Lotus UK Manufacturing —Norwich
- Weekend availability
- Maintenance
- Travel
- Automotive diagnostics
9d

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1st Line IT Support Engineer

Cascade Ltd -
Norwich

Quick apply

Job details

Permanent | Full-time
£27,040 a year
1 day ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Google Docs
Driving Licence
Customer service
IT support
Organisational skills
CompTIA A+
Help desk

Full job description

Location: Kirkham House, 5 Whiffler Rd, Norwich NR3 2AG

Salary: £27,040

Contract: Full-time, Permanent (40 hours/week)

Reports to: Technical Director

About the Role

Cascade is seeking a First Line IT Support Engineer to act as the first point of contact for all IT support across the organisation. This hands-on role is ideal for someone early in their IT career who is open-minded, able to think on their feet, and keen to improve existing processes.

Because we operate in the care and education sectors, your work will directly enable frontline staff to deliver safe, high-quality care. We are looking for a problem-solver who can resolve day-to-day technical issues quickly, patiently, and with a friendly manner.

Key Responsibilities

Triage & Support: Act as the first point of contact for IT issues (phone, email, ticketing system), logging and triaging requests, and escalating to 2nd/3rd line support when necessary.
Device Management: Order, set up, configure, and deploy end-user hardware including laptops, desktops, mobiles, tablets, and printers.
User Administration: Manage user accounts for new starters, leavers, and role changes across Google Workspace and core line-of-business applications (including password resets and access requests).
Technical Troubleshooting: Provide first-line support for hardware, software, Wi-Fi/network connectivity, and Google Workspace (Gmail, Drive, Docs, etc.).
Asset & Documentation: Maintain accurate IT asset records/inventories and contribute to internal knowledge-base documentation.
User Care: Support staff with varying levels of technical confidence, explaining solutions clearly and without jargon.
Compliance: Adhere strictly to data protection, confidentiality, and information security policies, recognising the sensitive nature of data in a care setting.

Person SpecificationEssential

Excellent customer service skills patient, approachable, and able to communicate clearly with non-technical colleagues.
Strong organisational skills with the ability to prioritise a varied workload.
Some experience in an IT support/helpdesk role, OR a strong demonstrable interest in IT (supported by certifications, personal projects, or relevant study).
A genuine passion for technology and a willingness to learn and develop.
A valid Driver’s Licence (required for travel between our Hull homes and schools).
An understanding of confidentiality and data protection principles.

Desirable

Experience working within health, social care, education, or another regulated environment.
Familiarity with care management software or electronic care planning systems.
Exposure to the Google Workspace Admin console (Google Cloud Identity).
Basic understanding of networking concepts (Wi-Fi, basic troubleshooting).
Relevant certifications (e.g., CompTIA A+, Google Workspace Administrator, or awareness of ITIL principles).

Safeguarding and Compliance

Cascade is committed to safeguarding the vulnerable people and children we support. This role is subject to an enhanced DBS check. The successful candidate will handle sensitive personal data and must strictly adhere to UK GDPR and Cascade’s information governance policies.

Closing date 17/07/2026

Interviews W/C 27/07/2027

Start Date 01/09/2026

Pay: £27,040.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

line support engineer jobs in norwich, eng

1st Line IT Support Engineer

Compliance Coordinator

Sales & Client Support Coordinator

Drainage & CCTV Engineer

Gas Engineer

Site Engineer - East Anglia

Planned Heating and Renewables Electrical Engineer

Enterprise Engineer

Supplier Quality Engineer

Workplace Support Co-Ordinator

Quality Engineer

Motor Claims Handler

Highway Engineer

Maintenance Engineer

Development Engineer - EBM

Software Developer I

Senior DevOps Engineer

Facilities Senior Technician

Maintenance Engineer (Electrical)

Vehicle Technician - 6 Month contract

I want to receive the latest job alerts for line support engineer in norwich, eng

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