Quality assurance specialist Work, Jobs in Norwich, Eng (with Salaries)

Quality Assurance and Training Specialist
Acclaim UK —Norwich
- From £25,500 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Microsoft Office
Quick apply
5d
Finance and Strategy Business Partner
Hethel Innovation Ltd —Hethel
- £42,000 - £48,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- In-person
- Annual leave
- Work from home
Quick apply
5d
Autism Specialist Social Worker 10111
Norfolk County Council —Norwich
- £34,000 - £46,000 a year
- Full-time
- Hybrid work
- In-person
- Employee discount
- Gym membership
Team Manager - Reunification
Norfolk County Council —Norwich
- £46,000 - £82,000 a year
- Full-time
- Hybrid work
- Management
- Mentoring
- In-person
- Employee discount
- Gym membership
10d
Production Leader
Elis —Fakenham
- £33,000 - £35,000 a year
- Hospitality
- Hotel
- No degree
- Employee assistance programme
Highways Supervisor
M Group —Halesworth
- Annual leave
- Employee assistance programme
Site Supervisor
Kier Group —Norwich
- Full-time
- Flexible schedule
5d
DPSS Customer Services Coordinator
Norfolk County Council —Norwich
- £32,061 - £33,699 a year
- Full-time
- Hybrid work
- Microsoft Office
- Supervising experience
- Communication skills
- Employee discount
- Gym membership
12d
Deputy Manager - Specialist Services
Kingsley Healthcare —Great Yarmouth
- £32,500 - £35,000 a year
- Full-time
- Care plans
- Employee assistance programme
- Employee discount
PBS Lead
Kingsley Healthcare —Great Yarmouth
- £35,000 a year
- Full-time
- Time management
- Employee assistance programme
- Employee discount
Sales Specialist
Jewson civils frazer —Norwich
- Full-time
- Employee discount
- Referral programme
13d
Flood Risk Officer
Norfolk County Council —Norwich
- £37,280 - £39,152 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Employee discount
- Gym membership
Customer Resolution Specialist
RCP Parking Ltd —Norwich
- £13.64 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Special Operations Strength and Conditioning Specialist (352 SOW, Mildenhall, UK)
KBR —Worlingworth
- Full-time
- Military
- English
- Master's degree
- Annual leave
- Flexible schedule
Specialist Chemotherapy Nurse
Sciensus —Norwich
- Care plans
- Annual leave
- Employee discount
Quick apply
Occupational Therapist
Outcomes First Group —Halesworth
- Up to £53,200 a year
- Monday to Friday
- Driving
- School
7d
Sales Proposals Engineer
Johnson Controls —Hethel
- Full-time
- Presentation skills
- Annual leave
- Employee assistance programme
14d
Senior Support Worker - Learning Disability Services
Kingsley Healthcare —Beccles
- £15.35 an hour
- Weekend availability
- Driving
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
14d
Head of Legal & Compliance
Acteon Group Ltd. —Great Yarmouth
- Contracts
Community Clinical Paediatric Nurse
Coyle Homecare —Norwich
- £35 - £45 an hour
- Weekend availability
- Childcare
- Care plans
- Communication skills
- Free parking
- Referral programme

I want to receive the latest job alerts for quality assurance specialist in norwich, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality assurance specialist jobs near norwich, eng

Quality Assurance and Training Specialist

Acclaim UK -
Norwich

Quick apply

Job details

Full-time
From £25,500 a year
5 days ago

Benefits

Casual dress
On-site parking

Qualifications

Microsoft Word
Data analysis skills
Microsoft Office
Numeracy
Organisational skills
Computer skills

Full job description

The Role

As part of the Training, QA and Compliance team, you’ll be actively involved in both the onboarding and ongoing development of colleagues. From supporting new starter inductions to delivering tailored training and feedback sessions, you’ll help shape the learning journey across the organisation. You will coach and guide team members, identify development needs, and contribute to building a positive, high-performing learning culture.

With a strong eye (and ear) for detail, you will also be responsible for auditing calls and claims against defined matrices, ensuring that both competency and regulatory standards are consistently met. Your insights will play a key role in identifying trends, highlighting development areas, and driving improvements.

This role offers a fantastic opportunity to get hands-on with people development through a variety of activities, including:

Designing and delivering engaging training sessions, workshops, and inductions
Providing structured, constructive feedback to support individual growth
Coaching colleagues to improve performance and build confidence
Analysing quality and performance data to identify trends and training needs
Evaluating the effectiveness of learning interventions and driving continuous improvement in the department
Enhancing existing processes to improve both employee and customer outcomes

Alongside developing others, you’ll also have significant opportunities to grow your own skillset—expanding your experience in facilitation, coaching, data analysis, and learning design within a supportive and collaborative environment.

The role is Monday-Friday with working hours of 8.30am-5.00pm.

Responsibilities

· Complete quality audits for various areas of the business, including Claims and Complaints, by set deadlines.

· Assess call and claim handling against KPIs, best practice and our high customer service expectations.

· Analyse data to report on individual and department performance, including successes, areas of development, trends and risks appetite.

· Provide empathetic constructive feedback and coaching to support employee improvements.

· Design and deliver high quality and engaging training sessions and supporting materials, evaluating regularly to ensure these are as effective as possible

· Assist with maintaining training manuals, records of training and department processes.

· Stay up to date with departmental processes, FCA regulations and business needs to accurately assess performance against contemporary requirements.

Requirements

· Strong attention to detail and a high degree of accuracy in recording and reporting.

· Self-driven and proactive.

· Excellent planning and organisational skills.

· Excellent communicator, written and verbal.

· Relationship building skills.

· Focus on delivering results, meeting deadlines and contributing to team success.

· Basic understanding of the motor claims industry.

· Good numeracy and literacy skills.

Key Skills

· Demonstrate the company’s values and maintain professional conduct.

· Thrive in a busy environment, adapting quickly to change and successfully manage competing priorities.

· Analysis of data and identifying trends.

· Strong computer skills with experience in MS Office, particularly Word and Excel.

Pay: From £25,500.00 per year

Benefits:

Casual dress
On-site parking

Application question(s):

Do you have prior experience in training or quality auditing?

Work Location: In person

Quick apply

Refine Your Search

quality assurance specialist jobs in norwich, eng

Quality Assurance and Training Specialist

Finance and Strategy Business Partner

Autism Specialist Social Worker 10111

Team Manager - Reunification

Production Leader

Highways Supervisor

Site Supervisor

DPSS Customer Services Coordinator

Deputy Manager - Specialist Services

PBS Lead

Sales Specialist

Flood Risk Officer

Customer Resolution Specialist

Special Operations Strength and Conditioning Specialist (352 SOW, Mildenhall, UK)

Specialist Chemotherapy Nurse

Occupational Therapist

Sales Proposals Engineer

Senior Support Worker - Learning Disability Services

Head of Legal & Compliance

Community Clinical Paediatric Nurse

I want to receive the latest job alerts for quality assurance specialist in norwich, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected