Customer service representative Work, Jobs in Norwich, Nfk (with Salaries)

Customer Care Advisors
Cotswold Company —Norwich
- £27,626.30 a year
- Weekend availability
- Hybrid work
- Phone etiquette
- Communication skills
- Employee discount
8d
Customer Service Representative
William Hill —Lowestoft
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
1d
Customer Retentions Agent
Epos Now —Norwich
- From £25,396 a year
- Full-time
- In-person
- Referral programme
Customer Service Advisor / Office Administrator
Trade Beds Direct —New Costessey
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Word processing
- Free parking
- Employee discount
Quick apply
9d
Customer Service Advisor
Yorkshire Building Society —Great Yarmouth
- £24,500 a year
- Customer service
- Financial services
3d
Customer Advisor / Customer Service Advisor
Evander —Norwich
- £26,228 - £27,500 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer support Consultant
Epos Now —Norwich
- £25,396 - £27,000 a year
- Full-time
- Hospitality
- Google Suite
- Customer service
- Free parking
- Annual leave
Client Support Coordinator - Residential Conveyancing, Norwich (office based role)
Ashtons Legal —Norwich
- Customer service
- Microsoft Office
- Communication skills
Quick apply
6d
Retail Customer Service Assistant - Temporary
bp Retail —Norwich
- £13.45 an hour
- Part-time
- Café
9d
Customer Service Assistant - Yard
Huws Gray Group —Attleborough
- Employee discount
1d
Customer Services Assistant
Chelmsford Star Co-operative Society —Moulton Saint Michael
- £12.75 an hour
9d
Customer Services Assistant
Huws Gray Group —Diss
- Sales
- Customer service
- Plumbing
- Employee discount
1d
Kitchen Assistant/Kitchen Team Member (Leeds, Yorkshire)
Toby Carvery - Oulton —Oulton
- Full-time
- Employee discount
Quick apply
7d

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Customer Care Advisors

Cotswold Company -
Norwich

Apply Now

Job details

Full-time
£27,626.30 a year
8 days ago

Benefits

Cycle to work scheme
Company pension
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Phone etiquette
Communication skills

Full job description

Job reference

TCC000889

Date posted

27/05/2026

Application closing date

12/06/2026

Location

Hybrid / Norwich Office

Salary

£27,626.30

Package

Great benefits

Contractual hours

39.5

Basis

Full time

Job category/type

Blank

Customer Care Advisors

Job description

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most?

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

A bit about the job:

* You will be providing telephone support to our customers and discussing their options available.
* You will be motivated and proactive, looking for the opportunity to make a real difference to our customers experience.

Answer and resolve customer queries relating to their Order Status, their Delivery or Post-Delivery problems

Work with customers to bring delivery and products issues to a conclusion satisfactory to all parties.

Please check the attached job description to ensure that your skills and experiences match those required for the role. In particular, previous Contact Centre experience is essential for this role.

This is a full time role, based in our Norwich Head Office. Successful candidates will be required to attend the offer full-time for the first six weeks of their training. Following this, the role will move to 3-4 days per week in the office. Upon successful completion of the probationary period, this will then reduce to 2-3 days per week.

This role operates on a 3‑week rolling rota, with shifts scheduled between 8:30am and 6:00pm.

You will work one Saturday every three weeks
When a Saturday is worked, you receive a weekday off during the same week as time off in lieu
Sundays are always off

Example rota breakdown

Week 1 - Early shifts

Monday to Friday: 8:30am - 5:00pm
Saturday & Sunday: Off

Week 2 – Mix of weekday shifts + Saturday

Monday, Wednesday, Thursday & Friday: 8:30am - 5:00pm
Saturday: 9:00am - 5:30pm
One weekday off (in lieu of Saturday- Tuesday in this example)
Sunday: Off

Week 3 – Late shifts

Monday to Friday: 9:30am - 6:00pm
Saturday & Sunday: Off

Skills and experience we're looking for:

Excellent communication skills, a great phone manner with the ability to build rapport and show empathy alongside strong listening and questioning skills
Talented problem solvers who think outside the box and enjoys working and learning with others around them to deliver fantastic customer service and has a positive, can-do attitude with the ability to have challenging conversations and overcome objections
The ability to multitask with complex systems whilst simultaneously supporting customers on the telephone.

The Cotswold Company is a well-established and beloved brand in the UK, known for its high-quality furniture and home accessories that embrace the essence of country living. Our team is passionate about design, innovation, and customer satisfaction, fostering a culture that is supportive, creative, and collaborative.

At The Cotswold Company, we value diversity and are committed to creating an inclusive environment for all employees. We celebrate the unique perspectives and experiences of our team members.

If you’re excited about creating delightful user experiences and would like to join our team we can't wait to hear from you!

What will you receive from us?

25 days holiday per year + public holidays
Your birthday day off!

Company pension
Death in Service benefit
Medical & Dental Insurance

Private Healthcare
Great discounts on our products – 50% personal and 25% for family & friends
One paid volunteering day off per year
Cycle to work scheme
Access to Health & Wellbeing guidance and supportas well as a discount platform
Paid volunteering day each year

Ongoing development and career progression

And lots of other great things!

Who are we?

Over 25 years ago, we opened our first showroom at Bourton-on-the-Water in the heart of the Cotswolds. This very special patch of rural England taught us the importance of creating timeless, understated furniture and accessories that bring homes to life.

We pride ourselves on the quality of our products and customer experience, powered by our passionate people. We’re growing rapidly and are looking for great people to help us realise our big ambitions. If you are passionate about what you do, want to work for a dynamic and ambitious company, can provide all of the above and more, then we would love to hear from you.

We genuinely care about our teams and continually strive to create an inclusive and diverse workplace where we celebrate our differences, and our people can truly be themselves and feel like they belong. Our team’s wellbeing is our priority, and we pledge to live by our value of ‘Constantly Caring’ by looking after each other, being approachable and attentive to each other’s needs and provide a space where everyone feels safe to ask for help and support and receives kindness and understanding in return.

Applicants should already possess the appropriate Right to Work in the UK as The Cotswold Company does not offer sponsorships.

For more company information, follow the link https://www.cotswoldco.com/

Apply Now

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Customer Care Advisors