Head of customer service Work, Jobs in Norwich, Nfk (with Salaries)

Customer Assistant - Fashion, Home & Beauty - Norwich
Marks & Spencer —Norwich
- £13.41 an hour
- Part-time
- Employee discount
10d
Planned Delivery Manager (Capital)
Norwich City Council —Norwich
- £57,304 - £61,809 a year
- Hybrid work
- Annual leave
Telephonist & Out of Hours Receptionist
Norfolk & Suffolk Foundation Trust —Norwich
- £25,760 - £27,476 a year
- Weekend availability
- Microsoft Office
- Front desk
- Communication skills
- Annual leave
- Employee discount
6d
Head of Projects
Acteon Group Ltd. —Great Yarmouth
- Full-time
- Engineering
FastTrack Trainee Mortgage Adviser.
Haysto —Norwich
- £26,000 - £75,000 a year
- Full-time
- Sales
- Financial services
- In-person
- Annual leave
- Referral programme
Quick apply
13d
Customer Assistant - Food - Norwich
Marks & Spencer —Norwich
- £13.41 an hour
- Part-time
- Employee discount
7d
Trainee Mortgage Advisor
Haysto —Norwich
- £25,776 - £35,000 a year
- Full-time
- In-person
Quick apply
13d
FastTrack Trainee Mortgage Adviser
Haysto —Norwich
- £26,000 - £30,000 a year
- Full-time
- Bachelor's degree
- No degree
- Annual leave
- Referral programme
Quick apply
Relief Supervisor
Admiral Slots —Norwich
- £12.75 - £13.25 an hour
- Part-time
Quick apply
Business Development Manager
Virgin Wines —Norwich
- Full-time
- Hybrid work
- Sales
- Business development
- Analysis skills
- Annual leave
- Employee assistance programme
Visual Merchandising Volunteer (Homestore)
British Heart Foundation —Norwich
- Employee discount
Assistant Manager - The Stables
Royal Norwich Golf Club Limited —Norwich
- From £29,500 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
9d
Customer Contact Advisor (Nights)
Norse Group LTD —Norwich
- £25,136.58 a year
- 12 hour shift
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
3d
Emergency Call Handler - Nights
Careline365 —Norwich
- £13.31 an hour
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
2d
Customer Resolution Specialist
RCP Parking Ltd —Norwich
- £13.59 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
7d
Hotel Receptionist
The Maids Head Hotel Ltd —Norwich
- From £12.75 an hour
- Part-time
- Hospitality
- Hotel
- In-person
- Employee discount
Quick apply
7d
Network Planner
First Bus —Norwich
- Analysis skills
- Computer networking
- Communication skills
- Employee assistance programme
- Employee discount
Store Manager
Lucy and Yak —Norwich
- £30,000 - £33,000 a year
- Full-time
- Management
- Sales
- Communication skills
1d
Emergency Call Handler - Full Time
Careline365 —Norwich
- £12.81 an hour
- Full-time
- Hybrid work
- Free parking
- Annual leave
2d
HCM Product Owner
Norfolk County Council —Norwich
- £62,618 a year
- Full-time
- Hybrid work
- Oracle
- ERP systems
- IT
- Employee discount
- Gym membership
1d

I want to receive the latest job alerts for head of customer service in norwich, nfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Assistant - Fashion, Home & Beauty - Norwich

Marks & Spencer -
Norwich

Apply Now

Job details

Permanent | Part-time
£13.41 an hour
10 days ago

Benefits

Cycle to work scheme
Company pension
Employee discount

Full job description

Team

In Store

Store

Norwich

Location

Norwich, Norfolk

Contract type

Permanent

Position type

Part Time

Salary

£13.41 p/h

Closing date: 24th June 2026

Retail Quiz

Find out if you fit the role.

Take Your Marks

Could you make an impact at M&S? If you think the answer is yes, we've got a few questions to ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast paced stores.

Let's get started

Intro
About the role
Meet the Team
Our Support
Benefits
Colleague Networks
How to Apply

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

All the details

Work Pattern
Sunday 13:00-17:00
Friday 15:30-19:30
Saturday 15:30-19:30

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.

We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.

Meet the Team

Our Support

Mentorship

It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.

Flexible working

We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.

Benefits

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

Giving back

Support your favourite charities by donating through your pay or even volunteering for them.

Pay

Earn a competitive salary.

Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.

Time off

Competitive holiday entitlement with the potential to buy extra holiday days.

Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).

Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.

My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.

Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.

Smart tech

Buy the latest technology with interest-free financing directly from your salary.

Family friendly policy

Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

Wellbeing hub
Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

Giving back
Giving back

Support your favourite charities by donating through your pay or even volunteering for them.

Pay
Pay

Earn a competitive salary.

Colleague discount
Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.

Time off
Time off

Competitive holiday entitlement with the potential to buy extra holiday days.

Life assurance
Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).

Workplace savings
Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.

My Choices
My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.

Cycle to work
Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.

Smart tech
Smart tech

Buy the latest technology with interest-free financing directly from your salary.

Family friendly policy
Family friendly policy

Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

Wellbeing hub

Giving back

Colleague discount

Time off

Life assurance

Workplace savings

My Choices

Cycle to work

Smart tech

Family friendly policy

Colleague Networks

We want you to feel supported, no matter what.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

End of slider Colleague Networks carousel

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We’ll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.

Apply Now

Refine Your Search

head of customer service jobs in norwich, nfk

I want to receive the latest job alerts for head of customer service in norwich, nfk

Related Searches

Explore jobs in more locations

Retail Quiz

Take Your Marks

How We Hire

About the role

Meet the Team

Our Support

Mentorship

Flexible working

Benefits

Wellbeing hub

Giving back

Pay

Colleague discount

Time off

Life assurance

Workplace savings

My Choices

Cycle to work

Smart tech

Family friendly policy

Wellbeing hub

Giving back

Pay

Colleague discount

Time off

Life assurance

Workplace savings

My Choices

Cycle to work

Smart tech

Family friendly policy

Colleague Networks

Cancer Network

Gender Equality Network

Family & Carers Network

Health and Wellbeing Network

Forces Community Network

Culture and Heritage Network

Menopause Network

LGBTQ+ Network

Cancer Network

Gender Equality Network

Family & Carers Network

Health and Wellbeing Network

Forces Community Network

Culture and Heritage Network

Menopause Network

LGBTQ+ Network

Cancer Network

Gender Equality Network

Family & Carers Network

Health and Wellbeing Network

Forces Community Network

Culture and Heritage Network

Menopause Network

LGBTQ+ Network

How to Apply