Patient services team leader Work, Jobs in Norwich, Nfk (with Salaries)

Senior Clinical Manager for Complaints, Learning and Improvement
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Full-time
10d
Duty Pharmacy Manager - Norwich Extra
Tesco UK —Norwich
- Up to £52,000 a year
- Full-time
- IT
Senior Clinical Manager for Complaints, Learning and Improvement
Norfolk & Suffolk Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Full-time
- Customer service
- Master's degree
- No degree
10d
Store Manager
Vision Express —Norwich
- Leadership
- School
- Annual leave
- Employee assistance programme
VacancyTitle: Registered Manager (6 Month FTC)
Together Dental —Norwich
- Temporary
- Leadership
- Employee assistance programme
Building Craftsperson
Serco Plc —Norwich
- £29,744.00 - £32,328.27 a year
- Full-time
- Hospital
- Maintenance
- Communication skills
- Employee assistance programme
12d
Security Officer
Serco Plc —Norwich
- £27,649 a year
- 12 hour shift
- Hospital
- First Aid Certification
- Communication skills
- Employee assistance programme
10d
Senior Mental Health Practitioner - Prison Team
Norfolk & Suffolk Foundation Trust —Norwich
- £39,959 - £48,117 a year
- Weekend availability
- Nursing
- No degree
- Travel
- Annual leave
- Employee discount
13d
Clinical Technologist
East of England Community Health and Care NHS Trust —Norwich
- £28,392 - £31,157 a year
- Full-time
- Maintenance
- Travel
- Communication skills
7d
Teacher
Inspiration Trust —Norwich
- Full-time
- English
- Maths
- Communication skills
- Free parking
- Annual leave
4d
Head of Mental Health Law
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £79,504 - £91,609 a year
- Full-time
Optometrist
Optical Express Group —Norwich
- Up to £75,000 a year
- Full-time
- Annual leave
VacancyTitle: Locum Dentist
Together Dental —Norwich
- £450 a day
- Temporary
- Free parking
Head of Mental Health Law
Norfolk & Suffolk Foundation Trust —Norwich
- £79,504 - £91,609 a year
- Full-time
- Master's degree
Electrical Craftsperson
Serco Plc —Norwich
- £33,073 - £35,375 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Communication skills
- Employee assistance programme
Pharmacist Manager
Well Pharmacy —Norwich
- £30 an hour
- Management
- Employee discount
Electrical Technician
Serco Group —Norwich
- Up to £44,397 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Employee assistance programme
Project Engineer
Fluke —Norwich
- Up to 50% travel
- Bachelor's degree
- Travel
VacancyTitle: Private Dentist
Together Dental —Norwich
- £10,000 a month
- Call to connect
VacancyTitle: Dental Therapist
Together Dental —Norwich
- £10 an hour
- Full-time

I want to receive the latest job alerts for patient services team leader in norwich, nfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Clinical Manager for Complaints, Learning and Improvement

Norfolk and Suffolk NHS Foundation Trust -
Norwich

Apply Now

Job details

Full-time
£66,582 - £77,368 a year
10 days ago

Full job description

Lead Complaints and PALS, Drive Improvement, Shape Trust‑Wide Learning

We are seeking an exceptional and compassionate leader to join the Trust as our Senior Clinical Manager for Complaints, Learning and Improvement , a highly visible leadership role at the heart of complaints, PALS, organisational learning and service improvement.

This is a unique opportunity to influence Trust‑wide culture, ensuring that concerns, feedback and complaints from service users, families and carers drive meaningful improvements in the quality and safety of our services. Reporting to the Director of Patient Experience, you will provide strategic direction for the Complaints and PALS functions, leading a high‑performing team and ensuring feedback is translated into tangible service improvement.

As the Trust’s subject matter expert on Complaints and PALS, you will advise Executive and Clinical leaders, oversee the management of complex and high‑profile cases, and represent the organisation in discussions with regulators, external agencies and partner organisations. Your leadership will be instrumental in strengthening governance, embedding a culture of openness and accountability, and ensuring learning is consistently translated into better outcomes for patients.

You will also promote a proactive, early resolution approach through PALS and local services, ensuring concerns are addressed promptly and do not escalate into formal complaints.

As Senior Clinical Manager for Complaints, Learning and Improvement, you will provide strategic and clinical leadership for the Trust’s Complaints and PALS service, ensuring the organisation listens to, learns from and acts on concerns from service users, carers and families.

You will lead the development of a culture where feedback, concerns and complaints are welcomed as opportunities for learning and improvement, ensuring insights are translated into measurable service improvements in partnership with Quality Improvement, Transformation, and operational teams.

Acting as the Trust’s senior clinical expert, you will support the resolution of complex and high‑profile cases, influence senior leaders, and ensure complaints and patient experience are a key driver of organisational learning and change. You will use data, thematic analysis and feedback intelligence to identify trends, drive improvement, and represent the Trust with regulators and external partners.

You will also ensure the voices of underserved and marginalised communities are reflected in improvement activity, working closely with the Health Equity Team to reduce inequalities and improve experiences for all service users.

Alongside this strategic leadership role, you will retain accountability for the effective operational delivery of Complaints and PALS services, ensuring high‑quality, compassionate and timely responses across the entire complaints pathway.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Location and Working Arrangements

The role is based at County Hall, Norwich. We support flexible working; however, there is an expectation that the post holder will be present on site for a minimum of three days per week to support visibility, leadership and collaboration across teams and services.

Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed

Apply Now

Refine Your Search

patient services team leader jobs in norwich, nfk

Senior Clinical Manager for Complaints, Learning and Improvement

Duty Pharmacy Manager - Norwich Extra

Senior Clinical Manager for Complaints, Learning and Improvement

Store Manager

VacancyTitle: Registered Manager (6 Month FTC)

Building Craftsperson

Security Officer

Senior Mental Health Practitioner - Prison Team

Clinical Technologist

Teacher

Head of Mental Health Law

Optometrist

VacancyTitle: Locum Dentist

Head of Mental Health Law

Electrical Craftsperson

Pharmacist Manager

Electrical Technician

Project Engineer

VacancyTitle: Private Dentist

VacancyTitle: Dental Therapist

I want to receive the latest job alerts for patient services team leader in norwich, nfk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected