It support/compliance Work, Jobs in Norwich (with Salaries)

1st Line IT Support Engineer
Cascade Ltd —Norwich
- £27,040 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Free parking
Quick apply
5d
IT Manager
Pikl Insurance —Norwich
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- Leadership
- Annual leave
- Employee discount
Quick apply
1d
Office Administrator
HCR —Norwich
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Private Sector Housing and HMO Enforcement Officer - Career Grade
Norwich City Council —Norwich
- £29,540 - £42,839 a year
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Annual leave
5d
Compliance Administration Assistant
Spire Solicitors —Norwich
- Hybrid work
- Organisational skills
- IT
- Time management
- Annual leave
Quick apply
Service Manager
Williams Lea —Norwich
- £65,000 a year
- Full-time
- Hybrid work
- Referral programme
Learning Technology Developer
KLM UK Engineering —Norwich
- Up to £40,000 a year
- Full-time
- Microsoft Powerpoint
- Communication skills
- Free parking
- Sick pay
Quick apply
19h
Quality Assurance Analyst
JAA-Jones Lang LaSalle Limited —Norwich
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
Field Service Engineer
Servibox LTD —Norwich
- £30,000 - £36,000 a year
- Full-time
- IT
- Communication skills
- Annual leave
Quick apply
Business Support Manager
Norse Group LTD —Norwich
- £40,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
Weighbridge Administrator
EMR Group —Lenwade
- Full-time
- IT
- Annual leave
Quick apply
2d
Telecom Project Manager
Telecom Project Manager —Norwich
- £53,000 - £55,000 a year
- Full-time
- Project management
- Computer networking
- Software development
Quick apply
2d
Multi Storey Car Park Service Advisor
Norwich City Council —Norwich
- £26,824 - £29,064 a year
- Microsoft Outlook
- Customer service
- IT
- Annual leave
9d
Approved Premises Residential Worker - Norwich
HM Prison & Probation Service —Norwich
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
1d
Bus Station Assistant
Transport Made Simple —Norwich
- Up to £27,800 a year
- Weekend availability
- Sales
- Customer service
- First Aid Certification
Quick apply
20h
Health and Safety Lead
Norwich City Council —Norwich
- £48,226 - £51,356 a year
- Hybrid work
- Management
- Analysis skills
- Project management
- Annual leave
8d
Financial Crime Manager
Aviva —Norwich
- Part-time
- IT
- Financial services
- Employee discount
Enterprise Engineer
Norwich City Council —Norwich
- £39,862 - £42,839 a year
- Weekend availability
- Hybrid work
- Azure
- Oracle
- Windows
- Annual leave
9d
Accounts Receivable Analyst
JAA-Jones Lang LaSalle Limited —Norwich
- Full-time
- Microsoft Excel
- English
- Accounting
- Free parking
Quick apply
6d
Showroom administrator
Schmidt —Norwich
- Full-time
- Administrative experience
- IT
- Communication skills
Quick apply
2d

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1st Line IT Support Engineer

Cascade Ltd -
Norwich

Quick apply

Job details

Permanent | Full-time
£27,040 a year
5 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Google Docs
Driving Licence
Customer service
IT support
Organisational skills
CompTIA A+
Help desk

Full job description

Location: Kirkham House, 5 Whiffler Rd, Norwich NR3 2AG

Salary: £27,040

Contract: Full-time, Permanent (40 hours/week)

Reports to: Technical Director

About the Role

Cascade is seeking a First Line IT Support Engineer to act as the first point of contact for all IT support across the organisation. This hands-on role is ideal for someone early in their IT career who is open-minded, able to think on their feet, and keen to improve existing processes.

Because we operate in the care and education sectors, your work will directly enable frontline staff to deliver safe, high-quality care. We are looking for a problem-solver who can resolve day-to-day technical issues quickly, patiently, and with a friendly manner.

Key Responsibilities

Triage & Support: Act as the first point of contact for IT issues (phone, email, ticketing system), logging and triaging requests, and escalating to 2nd/3rd line support when necessary.
Device Management: Order, set up, configure, and deploy end-user hardware including laptops, desktops, mobiles, tablets, and printers.
User Administration: Manage user accounts for new starters, leavers, and role changes across Google Workspace and core line-of-business applications (including password resets and access requests).
Technical Troubleshooting: Provide first-line support for hardware, software, Wi-Fi/network connectivity, and Google Workspace (Gmail, Drive, Docs, etc.).
Asset & Documentation: Maintain accurate IT asset records/inventories and contribute to internal knowledge-base documentation.
User Care: Support staff with varying levels of technical confidence, explaining solutions clearly and without jargon.
Compliance: Adhere strictly to data protection, confidentiality, and information security policies, recognising the sensitive nature of data in a care setting.

Person Specification Essential

Excellent customer service skills patient, approachable, and able to communicate clearly with non-technical colleagues.
Strong organisational skills with the ability to prioritise a varied workload.
Some experience in an IT support/helpdesk role, OR a strong demonstrable interest in IT (supported by certifications, personal projects, or relevant study).
A genuine passion for technology and a willingness to learn and develop.
A valid Driver’s Licence (required for travel between our Hull homes and schools).
An understanding of confidentiality and data protection principles.

Desirable

Experience working within health, social care, education, or another regulated environment.
Familiarity with care management software or electronic care planning systems.
Exposure to the Google Workspace Admin console (Google Cloud Identity).
Basic understanding of networking concepts (Wi-Fi, basic troubleshooting).
Relevant certifications (e.g., CompTIA A+, Google Workspace Administrator, or awareness of ITIL principles).

Safeguarding and Compliance

Cascade is committed to safeguarding the vulnerable people and children we support. This role is subject to an enhanced DBS check. The successful candidate will handle sensitive personal data and must strictly adhere to UK GDPR and Cascade’s information governance policies.

Closing date 17/07/2026

Interviews W/C 27/07/2027

Start Date 01/09/2026

Link to application form - https://apply.cdcrs.app/apply?step=position

Pay: £27,040.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

it support/compliance jobs in norwich

1st Line IT Support Engineer

IT Manager

Office Administrator

Private Sector Housing and HMO Enforcement Officer - Career Grade

Compliance Administration Assistant

Service Manager

Learning Technology Developer

Quality Assurance Analyst

Field Service Engineer

Business Support Manager

Weighbridge Administrator

Telecom Project Manager

Multi Storey Car Park Service Advisor

Approved Premises Residential Worker - Norwich

Bus Station Assistant

Health and Safety Lead

Financial Crime Manager

Enterprise Engineer

Accounts Receivable Analyst

Showroom administrator

I want to receive the latest job alerts for it support/compliance in norwich

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