Helpdesk Work, Jobs in Nottingham, Eng (with Salaries)

Helpdesk Customer Service Advisor
Experian —Nottingham
- Full-time
- Customer service
Quick apply
10d
Helpdesk Customer Service Advisor
Experian Information Solutions —Nottingham
- Full-time
- Customer service
10d
Customer Service Advisor/Administrator
Trowell Garden Centre —Nottingham
- From £12.71 an hour
- Weekend availability
- Bilingual
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
10d
Facilities Helpdesk Administrator
NAB-Jones Lang LaSalle Services —Nottingham
- Full-time
- Google Suite
- Customer service
- In-person
Quick apply
Help Desk Operator
Derby City Council —Derby
- £23,925 - £29,540 a year
- Call to connect
- Communication skills
- Annual leave
- Employee assistance programme
8d
IT Helpdesk Technician
PickEverard —Leicester
- Hybrid work
- Windows
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
5d
Helpdesk Coordinator - Derbion
Savills Management Resources —Derby
- £13.42 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
4d
Service Delivery Manager
NHS Supply Chain —Nottingham
- £51,703 - £60,827 a year
- Hybrid work
- Analysis skills
- Patient care
- Agile
- Employee assistance programme
- Life insurance
10d
JUNIOR IT SUPPORT TECHNICIAN
BULKHEAD —Derby
- £24,000 - £28,000 a year
- Full-time
- Windows
- Driving
- Linux
IT Network Technician
Machine Mart —Nottingham
- £26,500 - £27,500 a year
- Azure
- Windows
- Microsoft Office
- Employee discount
Roster Administrative Support Apprentice
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £15,600 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
2d
ICT Technician (South)
Saint Benedict, a Catholic Voluntary Academy —Derby
- £24,796 - £25,583 a year
- Weekend availability
- School
- Employee assistance programme
3d
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
IT Support Engineer
Chattertons Solicitors —Newark-on-Trent
- Full-time
- Azure
- English
- No degree
Quick apply
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Customer service
- Data analysis skills
- Administrative experience
5d
IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
IT Support Engineer
Kazzoo Ltd —Leicester
- £28,000 - £32,500 a year
- Full-time
- Customer service
- Analysis skills
- Computer networking
Quick apply
10d
Business Improvement Analyst
The Pallet Network —Swadlincote
- Full-time
- Microsoft Access
- Oracle
- Business
- Annual leave
- Employee assistance programme
Quick apply
Service Coordinator
Mastermover —Ashbourne
- CRM software
- Salesforce
- Organisational skills
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Sales
- Maintenance
- Driving
- Employee assistance programme
- Gym membership

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helpdesk jobs near nottingham, eng

Helpdesk Customer Service Advisor

Experian -
Nottingham

Quick apply

Job details

Full-time
10 days ago

Qualifications

Customer service

Full job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

We are seeking a proactive and customer-focused individual to join our team as a Helpdesk Customer Service Advisor. The role will involve managing and resolving customer queries and issues raised via email, telephone and live chat, ensuring a high standard of service and timely resolution. You will act as a key point of contact for customers, maintaining strong relationships and delivering effective solutions.

Key Responsibilities

Manage and respond to customer tickets submitted via email in a timely and professional manner
Investigate and resolve customer queries, issues, and complaints effectively
Prioritise incoming tickets based on urgency, impact, and service level agreements (SLAs)
Maintain accurate records of all customer interactions and actions taken within ticketing systems
Liaise with internal teams to resolve complex issues where required
Provide clear and concise communication to customers, keeping them informed of progress
Identify recurring issues and escalate or suggest improvements where appropriate
Ensure compliance with internal processes, policies, and quality standards
Support the wider team with ad hoc tasks and actions to ensure smooth day-to-day operations

Qualifications

Previous customer service experience
Live chat experience

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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Refine Your Search

helpdesk jobs in nottingham, eng

Helpdesk Customer Service Advisor

Helpdesk Customer Service Advisor

Customer Service Advisor/Administrator

Facilities Helpdesk Administrator

Help Desk Operator

IT Helpdesk Technician

Helpdesk Coordinator - Derbion

Service Delivery Manager

JUNIOR IT SUPPORT TECHNICIAN

IT Network Technician

Roster Administrative Support Apprentice

ICT Technician (South)

IT Operations Support Analyst

IT Support Engineer

Systems Support (Occupational Health)

IT Service Desk Technician

IT Support Engineer

Business Improvement Analyst

Service Coordinator

Doors engineer, Technical support

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