technology solutions professional Work, Jobs in nottingham, eng (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
7d
IT Systems Analyst
MHR INTERNATIONAL UK LIMITED —Nottingham
- Mentoring
- IT
- Communication skills
- Employee discount
- Referral programme
Product Specialist (Life-Science)
Advanced Molecular Diagnostics Ltd —Nottingham
- £25,500 - £29,500 a year
- Part-time
- Software troubleshooting
- Customer service
- Bachelor's degree
Quick apply
4d
2nd Line IT Technician
Sygnature Discovery —Nottingham
- Full-time
- Microsoft Access
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Customer service
- SQL
- Communication skills
- Employee assistance programme
MHR Assist Support Consultant
MHR INTERNATIONAL UK LIMITED —Nottingham
- Communication skills
- Employee discount
- Referral programme
Project Manager
System C —Nottingham
- Full-time
- Project management
- Travel
- Communication skills
2d
Software Engineer
Litera —Nottingham
- Full-time
- Azure
- JavaScript
- SharePoint
- Annual leave
Client Relationship & Operations Manager
Valenor Group —Leicester
- £24,500 - £48,500 a year
- Remote
- English
- Driving
- Organisational skills
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Football Tracking Technician (Midlands)
Hawk-Eye Innovations (HEI) —Nottingham
- £13.00 - £18.20 an hour
- Weekend availability
- Driving
- In-person
UK Immigration Specialist
Rolls-Royce —Derby
- Full-time
- Travel
3d
Portfolio Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Communication skills
- Employee discount
- Referral programme
Risk & Compliance Partner - Technology
TheNottingham —Nottingham
- Hybrid work
- Communication skills
- Annual leave
9d
Cheminformatics Data Scientist
Lubrizol —Hazelwood
- Full-time
- Azure
- Doctoral degree
- Machine learning
Apprentice Technical Support Engineer
One Big Circle —Derby
- £9 an hour
- Full-time
- Schematics
- Engineering
- Analysis skills
Quick apply
Junior Cloud Operations Engineer
MHR INTERNATIONAL UK LIMITED —Nottingham
- Azure
- Scripting
- Communication skills
- Employee discount
- Referral programme
Operations Manager
Joseph Ash —Chesterfield
- £60,000 - £65,000 a year
- Management
- Microsoft Office
- Analysis skills
- Employee assistance programme
Quick apply
Product Configuration Test Analyst
Hillarys —Carlton
- Full-time
- Communication skills
Quick apply
9d
Head of Engineering
Deep Sea Electronics Ltd —Sutton-In-Ashfield
- £75,460.17 - £125,746.05 a year
- Hybrid work
- Project management
- Product management
- Travel
- Free parking
- Flexitime
Quick apply
IT Field Support Technician - T1 / First Line
Concero UK —Leicester
- £25,000 - £29,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply

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technology solutions professional jobs near nottingham, eng

First Line Analyst 3

Computacenter -
Nottingham

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Job details

7 days ago

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

technology solutions professional jobs in nottingham, eng

First Line Analyst 3

IT Systems Analyst

Product Specialist (Life-Science)

2nd Line IT Technician

Technical Support Engineer

MHR Assist Support Consultant

Project Manager

Software Engineer

Client Relationship & Operations Manager

Football Tracking Technician (Midlands)

UK Immigration Specialist

Portfolio Manager

Risk & Compliance Partner - Technology

Cheminformatics Data Scientist

Apprentice Technical Support Engineer

Junior Cloud Operations Engineer

Operations Manager

Product Configuration Test Analyst

Head of Engineering

IT Field Support Technician - T1 / First Line

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