Central Operations Support
Permanent, Full-time
Hybrid - 3 days at our Derby office, 2 days working from home
Up to £30,000 plus benefits
About the role
We’re looking for 3 additional members of our Central Operations Support team as we continue to grow and expand. We're looking for customer-focused problem solvers, supporting our Field Sales teams, ARs (Appointed Representative) and Mortgage Adviser network to keep everything running smoothly.
You’ll be the go-to support partner, handling a wide range of day-to-day queries, resolving issues quickly and confidently while driving new initiatives across the business. It’s an agile and dynamic environment where priorities can shift quickly, so you’ll need to be adaptable, proactive and ready to learn.
What You’ll Be Doing
-
Acting as a first point of contact for Sales teams, ARs and Advisers, handling queries with confidence and professionalism
-
Supporting banking and financial queries - you'll need strong attention to detail and numerical confidence
-
Managing day-to-day operational support requests, ensuring timely resolution and follow-up
-
Building strong, collaborative relationships across Field Sales, Regional Sales Directors and head office teams
-
Support with onboarding new Advisers and supporting them as they embed into the network
-
Supporting the roll-out of new initiatives and projects, ensuring clear communication and adoption
-
Working across multiple internal systems (including MIDAS), maintaining accuracy and efficiency
-
Identifying issues, suggesting improvements and contributing to continuous improvement
-
Supporting marketing activity and wider business initiatives
About You
We’re looking for someone who thrives in a support-driven, customer-focused environment, rather than a traditional account management role.
You’ll bring:
-
A strong customer service or operational support background
-
Confidence speaking to stakeholders at all levels
-
An engaging, personable communication style with excellent telephone skills - you're not afraid to pick up the phone
-
The ability to learn quickly and adapt in a fast-moving environment
-
Strong IT skills with experience working across multiple systems
-
Good financial awareness or experience handling banking/financial queries
-
A proactive, problem-solving mindset with strong attention to detail
-
The ability to manage workload, prioritise effectively and work well under pressure
-
A positive attitude and a genuine team focus
?? Recruitment Process
1st stage: Face to face interview with our hiring team at our Derby office
What’s In It For You?
?? Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more!
? Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)
?? A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career
?? A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work
Everyone is Welcome
At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.
We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact [email protected].
Use of AI
We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self.
Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.
#LI-HB1
Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and of our people, who continue to be the heart of MAB’s success.
To see our company ratings please click below:
Capital House, Derby, DE24 8QR
