1st line support Work, Jobs in Nottingham Ng5 (with Salaries)

IT Engineer (1st/ 2nd Line Support)
CEMA LTD —Nottingham
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Windows
- SQL
- Free parking
Quick apply
5d
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
5d
2nd Line Support Technician
Newark and Sherwood District Council —Newark-on-Trent
- £31,022 - £32,597 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Annual leave
4d
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 a year
- Full-time
- Azure
- Microsoft Office
- Analysis skills
- Employee discount
- Referral programme
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Support Engineer
Siemens —Derby
- Full-time
- Hybrid work
- Maintenance
- Travel
- IT
- Annual leave
- Employee discount
Logistics Coordinator
SDL Car Parts —Chesterfield
- £30,940 a year
- Full-time
- No experience needed
- Warehouse experience
- IT
- Employee discount
Senior ICT Technician
Redhill Academy Trust —Radcliffe on Trent
- £28,305 - £30,692 a year
- Windows
- Communication skills
- School
- Annual leave
- Employee assistance programme
People and Culture Adviser (HR)
Mortgage Advice Bureau —Derby
- Up to £35,000 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
11d
Teaching Assistant
Our Lady & St Edward Primary & Nursery Catholic Voluntary Academy —Nottingham
- £18,785 - £19,381 a year
- Part-time
- Leadership
- School
- Employee assistance programme
- Employee discount
Quality Controller
Blagg and Johnson Ltd —Newark-on-Trent
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
- Life insurance
Quick apply
People and Culture Administrator (HR)
Mortgage Advice Bureau —Derby
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Human resources
- Annual leave
- Employee discount
Quick apply
4d
Software Developer
Mortgage Advice Bureau —Derby
- Up to £45,000 a year
- Full-time
- Hybrid work
- SQL
- Software development
- APIs
- Annual leave
- Employee discount
Quick apply
4d
Adult Learning LLDD (SEND) Tutor
Inspire: Culture, Learning & Libraries —Nottingham
- £30,023 - £33,698 a year
- Weekend availability
- Customer service
- Microsoft Office
- Travel
Head of Lighting & AV
University of Derby —Derby
- £29,091 - £32,323 a year
- Overtime
- AutoCAD
- CAD
- University
3d
Group Category Manager
Mortgage Advice Bureau —Derby
- Up to £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
- Annual leave
- Employee discount
Quick apply
Head of Construction & Trade Services
Loughborough College —Loughborough
- Up to £54,035 a year
- Full-time
- Doctoral degree
- Communication skills
- Annual leave
10d
Mortgage Advice Quality Reviewer
Mortgage Advice Bureau —Derby
- Up to £27,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
Learning Support Assistant
East Midlands Education Trust —Ripley
- £19,855.35 - £20,493.28 a year
- School
8d
Recreation Assistant - Casual - Wirksworth Leisrure Centre
Freedom Leisure —Wirksworth
- Up to £12.71 an hour
- Temporary
- Annual leave
- Flexible schedule
Quick apply
4d

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IT Engineer (1st/ 2nd Line Support)

CEMA LTD -
Nottingham

Quick apply

Job details

Permanent | Full-time
£25,000 - £26,000 a year
5 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
On-site parking

Qualifications

Microsoft Windows Server
Operating systems
Customer service
GCSE
Windows
Technical support
SQL
Virtualisation
IT support
DNS
Active Directory
VPN

Full job description

CEMA Ltd Full Time Vacancy

IT Engineer (1st/ 2nd Line Support)

Location: Nottingham

Job Family: IT Department reporting to the Group Digital & Development Director and IT Manager.

Assignment Category: Full Time

Experience Level: Low - Medium level

Travel Required 5%

Job Description:

This job role is for an IT Engineer (1st/ 2nd Line Support)

1. Purpose of Job & Primary Objectives1.1 Purpose of the Job

To provide first and second line technical support for all IT systems, infrastructure, and end users across the company, both on-site and remotely.

To diagnose, resolve, and escalate IT hardware, software, networking, and access-related incidents in a timely and professional manner.

To support the deployment, maintenance, and lifecycle management of IT equipment and systems, ensuring continuity of business operations.

1.2 Primary Objectives

To respond to, log, diagnose, and resolve IT incidents and service requests efficiently using the company IT ticketing system.

To support and maintain end-user computing environments, network connectivity, Microsoft 365 services, and virtualised systems while ensuring compliance with company policies and security standards.

2. Main Duties

2.1 Provide 1st and 2nd line support to staff, assisting with logged IT-related incidents and service requests.

2.2 Diagnose and resolve hardware, software, operating system, application, and peripheral issues.

2.3 Provide support for VPN connectivity and remote access issues.

2.4 Answer phone calls and deal with face-to-face IT helpdesk enquiries.

2.5 Log, prioritise, update, and resolve incidents using the IT ticketing system.

2.6 Install, configure, prepare, maintain, and decommission IT equipment.

2.7 Organise delivery, return, and asset tracking of IT equipment.

2.8 Assist with document control and IT documentation.

2.9 Support user accounts, permissions, and access management.

3. Supervisory Responsibilities

No direct supervisory responsibilities.

4. Other Responsibilities

Comply with company Health & Safety, Quality Assurance, and Information Security policies.

5. Decision Making

Day-to-day IT support decisions while escalating complex issues where required.

6. Special Working Conditions

Office-based with occasional travel to other sites.

7. Other Relevant Requirements

Strong knowledge of Windows Server, Windows OS, Microsoft 365, networking, virtualisation, basic SQL, and cyber security.

Please send CV’s to [email protected]

Job Types: Full-time, Permanent

Pay: £25,000.00-£26,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking

Education:

GCSE or equivalent (preferred)

Experience:

Technical support: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in nottingham ng5

IT Engineer (1st/ 2nd Line Support)

Desktop Support Engineer

2nd Line Support Technician

1st/2nd Line IT Support Analyst

IT Support Technician

Support Engineer

Logistics Coordinator

Senior ICT Technician

People and Culture Adviser (HR)

Teaching Assistant

Quality Controller

People and Culture Administrator (HR)

Software Developer

Adult Learning LLDD (SEND) Tutor

Head of Lighting & AV

Group Category Manager

Head of Construction & Trade Services

Mortgage Advice Quality Reviewer

Learning Support Assistant

Recreation Assistant - Casual - Wirksworth Leisrure Centre

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