Division manager Work, Jobs in Nuneaton, War (with Salaries)

Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
10d
Dispenser
Boots —Nuneaton
- £13.92 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Computer skills
- Flexitime
Quick apply
Site Manager
Greenway Environmental —Hinckley
- From £45,000 a year
- Full-time
- Bachelor's degree
- In-person
- Training & development
- Health & wellbeing programme
Quick apply
ROAD SWEEPER DIVISION MANAGER
PREMIER PLANT AND TOOL HIRE LTD —Leicester
- £40,000 - £45,000 a year
- Full-time
- Maintenance
- Continuous improvement
- Power tools
Quick apply
1d
Program Manager - Seating Division
Lear Corporation —Coventry
- Engineering
- Travel
- Leadership
Senior MarTech Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- CRM software
- Employee discount
Senior Case Manager
Brownbill Associates —Birmingham
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Case management
Quick apply
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
12d
Regional Customer Relationship Manager
Barchester Healthcare —Lichfield
- From £400,000 a year
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
10d
National Operations Manager
Churchill Group —Birmingham
- Up to £50,000 a year
- Bachelor's degree
- Continuous improvement
- Driving
- Employee discount
- Sick pay
Quick apply
Senior Risk and Business Resilience Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Travel
- Store discount
- Employee discount
5d
Hire Manager
First Fence —Swadlincote
- Monday to Friday
- Business development
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Quick apply
10d
Key Account Manager
Crown Paints —Solihull
- Full-time
- CRM software
- Customer service
- Business development
Quick apply
1d
Assistant Manager
Boots —Solihull
- Part-time
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
4d
Credit Control Manager
Fortus UK —Solihull
- Full-time
- Team management
- Organisational skills
- In-person
- Annual leave
Quick apply
1d
IT Incident and Problem Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
Curtain/Blind Installer
Saint Flooring Ltd —Hinckley
- £25,000 - £27,500 a year
- Full-time
- Travel
- Organisational skills
- Power tools
- Profit sharing
- Health & wellbeing programme
Quick apply
12d
PROJECT MANAGER (MECHANICAL & ELECTRICAL) Strategic Projects Division
Dodd Group —Birmingham
- Full-time
- Management
- Travel
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Senior Project Manager
March —Burton-On-Trent
- £0.01 a year
- Microsoft Office
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply

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Customer Service Team Leader

Burbage Custom Windows
Hinckley

Quick apply

Job details

Permanent | Full-time
From £29,500 a year
10 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Canteen
Company events
Employee assistance programme
Referral programme
On-site parking

Qualifications

CRM software
Power BI
Customer service call handling
Inbound customer enquiry call handling
Pivot table analysis
Mentoring junior staff
Lean
ERP software
Internal department liaison
Complaint handling
Power BI data visualisation
Analysis skills
Continuous improvement
Mentoring
Management reporting
Pivot tables
Customer interaction
Communication skills

Full job description

Company Information

Burbage Custom Windows Ltd is an established window and door manufacturer based in Hinckley with over 30 years of industry experience. From our purpose-built manufacturing facilities, we produce high quality products using advanced machinery and modern production techniques, supported by our own logistics fleet and installation services. Alongside our manufacturing operation, we operate Modern UPVC Windows, our rapidly growing online ecommerce division supplying windows and doors to customers across the entire UK, as the business continues to experience a sustained period of significant growth.

Role Profile

The Customer Service Team Leader is responsible for delivering an exceptional customer experience whilst supporting the day-to-day operation of the Customer Service Team. The role combines customer service and order processing responsibilities with ownership of departmental reporting, KPI monitoring and data analysis to support business performance.

Working closely with the Customer Service Supervisor and Manager, the Team Leader provides operational support, identifies trends through data, monitors departmental performance and recommends continuous improvements whilst acting as a senior member of the team.

Key Responsibilities

Customer Service

· Process customer orders accurately and efficiently

· Handle inbound calls, emails and customer enquiries in line with service levels

· Resolve customer queries and complaints through to completion

· Maintain accurate customer records using CRM and order processing systems

· Liaise with Production, Despatch, Contracts & Installations and Sales.

Team Support

· Act as the first point of support for Customer Service Advisors during the Supervisor's absence

· Assist with onboarding and coaching new team members

· Support workload balancing and service level achievement

· Support implementation of new processes and initiatives.

Performance, Data & Analytics

· Produce daily, weekly and monthly KPI reports

· Analyse customer service and sales performance data

· Monitor service levels, order processing, customer satisfaction and productivity

· Maintain departmental dashboards and trackers

· Provide insight and recommendations to improve operational performance.

Continuous Improvement

· Identify opportunities to improve processes and efficiency

· Recommend improvements using KPI analysis and customer feedback

· Promote a Right First-Time culture.

General

· Meet departmental targets and objectives

· Comply with Company policies and procedures.

Skills, Experience & Personal Attributes

Essential

· Previous experience within a busy customer service environment

· Excellent customer service skills

· Strong analytical skills with experience producing KPI reports

· Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP)

· Excellent organisational, planning and problem-solving skills

· High attention to detail and accuracy

· Experience using CRM/ERP systems

· Positive, proactive and customer-focused approach.

Desirable

· Manufacturing or window industry experience

· Power BI or dashboard reporting experience

· Experience mentoring or coaching colleagues

· Knowledge of Lean or Continuous Improvement.

General

· Self-motivated and focused, with a flexible attitude

· Good attention to detail, with high levels of accuracy and a commitment to quality

· Able to work on and use own initiative and problem solve

· Strong communication, team working and people skills

· Demonstrate a professional and courteous attitude

· Act with integrity and honesty

· Positive attitude to innovation and change

· Looking to build a career in a fast-growing business.

Benefits of Working for BCW

· Competitive salary from £29,500.00 per annum

· (Starting rate normally at entry point however, experience would be taken into account)

· Pay grading structure

· Regular pay reviews

· Monthly attendance bonus scheme (Up to £1,040.00 per annum)

· 40 Hour working week Monday to Friday including paid lunch

· 4 Hours one Saturday in six to eight weeks after training

· Enhanced 32 Days holiday per annum

· Christmas shutdown

· Christmas vouchers

· Staff events

· Pension scheme

· Staff canteen with subsidised vending machines

· BUPA Employee Assistance Programme

· Company workwear and PPE provided

· Onsite secure parking

· Commitment to investing in training and development.

Pay: From £29,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

division manager jobs in nuneaton, war

Customer Service Team Leader

Dispenser

Senior Operations Coordinator

Site Manager

ROAD SWEEPER DIVISION MANAGER

Program Manager - Seating Division

Senior MarTech Manager

Senior Case Manager

Service Desk Manager

Regional Customer Relationship Manager

National Operations Manager

Senior Risk and Business Resilience Manager

Hire Manager

Key Account Manager

Assistant Manager

Credit Control Manager

IT Incident and Problem Manager

Curtain/Blind Installer

PROJECT MANAGER (MECHANICAL & ELECTRICAL) Strategic Projects Division

Senior Project Manager

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