customer service manager Work, Jobs in nuneaton (with Salaries)

Customer Service Team Leader
Proper Snacks —Nuneaton
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Retail Bureau Manager
Eurochange —Nuneaton
- £13.80 an hour
- Part-time
- Sales
- Organisational skills
- Cash handling
- Employee assistance programme
- Employee discount
Customer Service Manager
Welcome Break —Warwick
- Up to £36,000 a year
- Management
- Customer service
- Free parking
- Employee discount
8d
Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
Quick apply
1d
Business Support Administration Manager
Berkley Care Group —Leamington Spa
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Customer Support Manager
SF-Partner Hiredonline —Whoberley
- £40,000 a year
- Remote
- Customer service
- Analysis skills
- Continuous improvement
12d
Admin & Export Manager
Gist Limited —Nuneaton
- Up to £40,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee assistance programme
- Employee discount
7d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
Customer Engagement Manager
GreenSquareAccord —Birmingham
- £38,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Employee assistance programme
- Employee discount
Assistant Manager
Wickes —Hinckley
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Retail Deputy Manager
The Works —Nuneaton
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Major Incident Capability Manager
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
13d
Service Delivery Manager
Novem Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Azure
- Management
- IT
- Bereavement leave
- Life insurance
Quick apply
20h
Housing Manager
Birmingham City Council —Birmingham
- £45,091 - £51,356 a year
- Full-time
- Remote
- Leadership
- Communication skills
- Negotiation
5d
Operations Manager
PHSGroup —Sutton Coldfield
- Management
- Customer service
- Microsoft Office
5d
Customer Relationship Manager
DHL —Derby
- Communication skills
12d
Service Manager - Hyundai
Johnsons Cars —Coventry
- £36,000 a year
- Full-time
- Customer service
- Employee discount
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Service Assurance Manager - Retail & Customer
Halfords —Redditch
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- Annual leave
- Employee discount

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Customer Service Team Leader

Proper Snacks
Nuneaton

Quick apply

Job details

Full-time

Qualifications

EDI
Customer service
Organisational skills
Communication skills

Full job description

We’re seeking a proactive, customer-focused professional who thrives in a fast-paced environment. The ideal candidate brings proven experience in customer service, with a strong ability to handle queries and resolve complaints with empathy, professionalism, and efficiency.

The Person:

You’ll have excellent communication and organizational skills, enabling you to manage multiple priorities with confidence. A calm, solutions-driven mindset is essential, as is the ability to stay composed under pressure. Above all, you’re passionate about delivering outstanding customer experiences and continuously raising the bar for service excellence.

The Role:

As Customer Services Team Leader, you’ll play a pivotal role in upholding PROPER SNACKS’ reputation for outstanding customer care. Based at our Nuneaton office, you’ll lead the handling of customer enquiries, ensuring issues are resolved quickly, effectively, and with a customer-first mindset.

Acting as the primary point of contact, you’ll build strong relationships with customers, fostering trust and loyalty at every interaction. You’ll also collaborate closely with internal teams to ensure a seamless customer experience, contributing to the smooth day-to-day operation and continued success of our brands.

Responsibilities:

Manage customer order books (UK & Export).

Process orders via EDI/Email and transfer to ERP systems

Handle customer queries (e.g., deliveries, pricing, invoices, product availability).

Perform administrative tasks, including matching invoices to PODs and posting to customers.

Support Customer Service team members as needed.

Prepare and process shipping documentation for international shipments (e.g., despatch notes, commercial invoices, customs paperwork).

Ensure compliance with export/import regulations and maintain records for audits.

Liaise with freight forwarders and carriers to book shipments and resolve logistical issues.

Monitor shipments, timelines, and inventory, optimizing procedures and minimizing costs.

Communicate shipment progress to customers and Sales team.

Collaborate with production and Sales to ensure timely delivery and project updates.

Generate Purchase Orders, commercial invoices, and certificates (COO, ATR); apply Incoterms knowledge.

Ensure KPIs are met and participate in project progress meetings.

Requirements:

A minimum of 2 years customer service experience, (UK and Export would be preferable within FMCG)

Export experience or knowledge of preparing shipping paperwork and dealing with couriers

A confident communicator with an excellent telephone manner

Efficient administration skills and good attention to detail

Ability to use own initiative with a can do attitude

Ability to work in a high pressured, fast paced environment

IT Literate including Excel and Word

Familiar with systems including EDI, Access and SAP, (preferable but not essential).

About PS:

PROPER SNACKS is the home of PROPER and Eat Real. The UK’s fastest-growing major snacks company.

We’re a diverse team of builders, thinkers, creators and makers - based in London and Nuneaton and serving snackers across Europe. Our brilliant team are united by an insatiable curiosity and driven by an entrepreneurial spirit. At PROPER SNACKS, we don’t sit still. We scale fast, dream big and back our people to make stuff happen. Our values keep us grounded: Be builder. Dream bigger. Seriously fun.

Whether you're joining us in London – where the brands are built, and big ideas take flight. Or in Nuneaton where magic happens in our factory and every bag gets made – you’ll be part of a team shaking up the snacking world. Get a flavour of what life is like at PROPER SNACKS here.

LDN – Drummond Street – London – NW1 3HP

NUN – Townsend Dr – Nuneaton – CV11 6TJ

Our Approach:

PROPER and Eat Real is an equal opportunities employer and we do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Please let us know if there is anything we can do to accommodate you to participate fully in the recruitment or interview process.

Quick apply

Refine Your Search

customer service manager jobs in nuneaton

Customer Service Team Leader

Retail Bureau Manager

Customer Service Manager

Service Delivery Manager

Business Support Administration Manager

Customer Support Manager

Admin & Export Manager

Manager of Dedicated Implementations - EMEA

Customer Engagement Manager

Customer Service Manager - Pensions

Assistant Manager

Retail Deputy Manager

Major Incident Capability Manager

Service Delivery Manager

Housing Manager

Operations Manager

Customer Relationship Manager

Service Manager - Hyundai

Customer Relationship Manager

Service Assurance Manager - Retail & Customer

I want to receive the latest job alerts for customer service manager in nuneaton

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