community engagement specialist Work, Jobs in oadby, lec (with Salaries)

Business High Level Complaints Specialist
Centrica —Leicester
- £33,237 a year
- Hybrid work
- Analysis skills
- Communication skills
4d
Mental Health & Support Work Training
SCCU Group —Leicester
- £12.71 - £20.00 an hour
Quick apply
Assistant Professor (Teaching) in Esports
Coventry University —Coventry
- £46,115 - £52,597 a year
- Full-time
- Master's degree
- Teaching
- Annual leave
6d
Children and Young Persons Navigator
Ingeus UK —Leicester
- £27,145.46 a year
- Full-time
- Administrative experience
- IT
- Communication skills
- Annual leave
- Employee assistance programme
2d
Community and Content Specialist
Ideagen —Ruddington
- Full-time
- In-person
IPS Employment Specialist
Sovereign & Bale —Leicester
- £30,000 - £31,500 a year
- Full-time
- CRM software
- Administrative experience
- Travel
Quick apply
11d
Residential Therapeutic Practitioner
Compass Children's Homes —Leicester
- £30,000 - £34,000 a year
- Full-time
- English
- Driving
- Leadership
Regulatory Specialist
Cadent Gas —Coventry
- £48,747 - £57,348 a year
- Hybrid work
- Presentation skills
- Communication skills
- Employee discount
Volunteer Coordinator
Rainbows Hospice for Children and Young People —Loughborough
- £25,465 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- Hospice
- Free parking
- Employee assistance programme
Clinical Support Worker
Harmless CIC —Leicester
- £25,387 - £26,964 a year
- Full-time
- Travel
- School
- Annual leave
- Sick pay
Head of People & Culture
National Care Group —Daventry
- Full-time
- Hybrid work
- Travel
- Human resources
Quick apply
General Practitioner
PPG Health In Justice —Glen Parva
- Up to £129,500 a year
- IT
- Employee discount
Sales - Sales Advisor - UK
New Look —Market Harborough
- Part-time
- Microsoft Word
5d
Support Worker
Community Integrated Care —Leicester
- £13.12 an hour
- Part-time
- No experience needed
- IT
- Annual leave
- Referral programme
Quick apply
6d
Construction Sales Support Specialist
Power Towers —Leicester
- Sales
- Microsoft Office
- Bachelor's degree
Regulation & Market Dev. Specialist
Cadent Gas —Coventry
- £67,500 a year
- Hybrid work
- Communication skills
9d
Short Course Tutor
Nottingham Trent University —Nottingham
- Weekend availability
- English
- Teaching
HLTA (Level 4)
Wings School Notts —Nottingham
- £26,244 - £28,944 a year
- Full-time
- Childcare
- Communication skills
- School
- Employee assistance programme
- Employee discount
Success Coach
Moulton College —Moulton
- £25,110 - £27,400 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Annual leave
9d
Employment Adviser
Coventry City Council —Whoberley
- £33,699 - £39,862 a year
- Annual leave
- Employee assistance programme
9d

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Business High Level Complaints Specialist

Centrica -
Leicester

Apply Now

Job details

£33,237 a year
4 days ago

Qualifications

Analysis skills
Communication skills

Full job description

Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

As a Business High Level Complaints Specialist you’ll be responsible for managing and resolving complex and high level customer complaints end-to-end.

You will act as a key point of contact for customers and stakeholders, ensuring fair, thorough, and commercially balanced resolutions while protecting the reputation of the business.

This is a fast-paced and rewarding role where you will deal with challenging and sensitive customer situations, requiring strong judgement, resilience, and a customer-first mindset.

Salary – £33,237 + quarterly bonus of up to 16% of salary
Contract – Permanent
Location – British Gas, Penman Way, Grove Park, Leicester, LE19 1SZ

Working Style – Up to 4 weeks office‑based training with hybrid working opportunities post‑training (typically 2 days per month in the office)

Operating Hours – Monday to Friday (8am – 6pm)

What You’ll Do:

Manage a portfolio of business customer complaints from first contact through to resolution or deadlock, taking full ownership throughout
Investigate complex and high-level complaints, reviewing evidence to identify root causes and deliver fair outcomes
Communicate clearly, confidently, and empathetically across both written and verbal interactions
Make balanced decisions that consider customer outcomes, regulatory requirements, and commercial impact
Work closely with internal teams, external partners, and stakeholders to drive effective and timely resolutions
Handle escalated and high-risk cases with professionalism, accountability, and strong judgement
Identify trends and recurring issues, contributing to improvements in processes and customer journeys
Maintain accurate records and ensure all complaint handling meets quality standards and regulatory requirements

What You’ll Bring:

Experience handling complex or high-level customer complaints, ideally within a regulated environment
Excellent written and verbal communication skills
Ability to manage challenging situations with professionalism and resilience
A proactive, solution-focused mindset with strong analytical and investigation skills
Confident decision-making ability with a balanced, customer-focused approach
Strong stakeholder engagement and influencing skills
High levels of ownership, accountability, and attention to detail
A collaborative, one-team mindset

Experience & Knowledge:

Previous experience in complaints handling in a customer contact role
Previous experience of working with SME business customers
Knowledge of regulatory frameworks or working within a regulated industry is desirable
Confidence in managing escalated customer interactions and making outcome-based decisions

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Apply Now

Refine Your Search

community engagement specialist jobs in oadby, lec

Business High Level Complaints Specialist

Mental Health & Support Work Training

Assistant Professor (Teaching) in Esports

Children and Young Persons Navigator

Community and Content Specialist

IPS Employment Specialist

Residential Therapeutic Practitioner

Regulatory Specialist

Volunteer Coordinator

Clinical Support Worker

Head of People & Culture

General Practitioner

Sales - Sales Advisor - UK

Support Worker

Construction Sales Support Specialist

Regulation & Market Dev. Specialist

Short Course Tutor

HLTA (Level 4)

Success Coach

Employment Adviser

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