information technology Work, Jobs in oadby, lec (with Salaries)

Service Desk Analyst (First Line)
Sytner Group —Leicester
- Full-time
- IT
- Communication skills
- Employee discount
3d
Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
6d
IT Manager
Premier UK Events Ltd —Leicester
- £40,000 - £45,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Employee discount
Quick apply
4d
IT Technician
Lionheart Educational Trust —Birstall
- £28,604 - £31,029 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
7d
IT Engineer
ALP Leicester —Birstall
- £25,773 - £30,000 a year
- Full-time
- Travel
- IT
- In-person
Quick apply
6d
IT Support Engineer
UK Business College (UKBC) —Leicester
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
7d
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Microsoft Outlook
- Customer service
- Windows
- Employee assistance programme
IT Helpdesk Technician
Symcirrus Limited —Market Harborough
- £25,000 - £30,000 a year
- Full-time
- Customer service
- English
- Computer networking
Quick apply
10d
IT Engineer
ALP Nuneaton —Nuneaton
- £25,773 - £30,000 a year
- Full-time
- Travel
- IT
- In-person
Quick apply
6d
IT Support Technician
Holovis International —Hinckley
- From £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Scripting
- Health & wellbeing programme
- Referral programme
Quick apply
2d
IT Service Delivery Specialist
The Watches of Switzerland Group —Leicester
- Management
- Organisational skills
- IT
- Employee assistance programme
13d
Data and IT Support Assistant
Age UK Coventry and Warwickshire —Coventry
- £27,170.85 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Employee assistance programme
Quick apply
3h
Data and IT Support Assistant
Age UK Coventry & Warwickshire —Coventry
- £27,170.85 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Employee assistance programme
Quick apply
3h
IT Network Engineer
621 Druck Limited —Leicester
- Full-time
- Azure
- Computer Science
- AWS
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
IT Systems Analyst
MHR INTERNATIONAL UK LIMITED —Nottingham
- Mentoring
- IT
- Communication skills
- Employee discount
- Referral programme
Network and Systems Administrator
TESTQ Technologies —Leicester
- £35,200 - £45,000 a year
- Full-time
- Azure
- Computer Science
- English
Quick apply
6d
IT Host and Storage Cloud Engineer
621 Druck Limited —Leicester
- Full-time
- Azure
- Computer Science
- AWS

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Service Desk Analyst (First Line)

Sytner Group -
Leicester

Apply Now

Job details

Full-time
3 days ago

Benefits

Cycle to work scheme
Discounted gym membership
Employee discount
Car scheme

Qualifications

ITIL
IT support
IT
Communication skills

Full job description

We are seeking a motivated and enthusiastic individual who recognises the value of providing outstanding customer service.

Reporting to the Service Desk Manager, the First Line Service Desk Analyst serves as the primary point of contact for colleagues across the organisation, providing IT support through various channels by logging and resolving incidents, problems, and service requests, whilst maintaining an exceptional standard of customer service.

Responsibilities:

Provide First-level IT support by logging and resolving queries related to incidents, problems, service requests, and other issues that arise, both remotely and in-person. This includes support for hardware, software, mobile devices, and other technical equipment.
Ensure that queries are logged with a high degree of detail to facilitate efficient ticket progression by other teams.
Manage Service Level Agreements and targets as specified by the Service Desk Manager.
Oversee the onboarding process for new colleagues within the organisation, ensuring that accounts are properly authorised, and system access is granted as needed.
Follow processes as trained.
Provide excellent customer service with all interactions.
Promote knowledge sharing within the team to adopt collective growth.
Participate in, and support projects as needed.

Knowledge & Experience

Experience in a previous IT support role (desired).
Strong focus on delivering excellent customer service.
Excellent verbal and written communication abilities.
Skilled in self-managing and prioritising tasks in a fast-paced environment.
A 'can-do' attitude with a willingness to learn and progress.
Knowledge of ITIL (Information Technology Infrastructure Library) would be beneficial, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Apply Now

Refine Your Search

information technology jobs in oadby, lec

Service Desk Analyst (First Line)

Service Desk Analyst

IT Manager

IT Technician

IT Engineer

IT Support Engineer

IT Service Desk Analyst

IT Service Desk Technician

IT Service Desk Specialist

IT Helpdesk Technician

IT Engineer

IT Support Technician

IT Service Delivery Specialist

Data and IT Support Assistant

Data and IT Support Assistant

IT Network Engineer

Digital Service Desk Engineer

IT Systems Analyst

Network and Systems Administrator

IT Host and Storage Cloud Engineer

I want to receive the latest job alerts for information technology in oadby, lec

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