Customer care specialist Work, Jobs in Old Trafford, Gtm (with Salaries)

Referral Management Clerk (Care Nvigation)
Primary Eyecare Services —Manchester
- £24,570 a year
- Part-time
- Hybrid work
- Microsoft Office
- Maths
- IT
- Annual leave
- Work from home
Quick apply
5h
Resourcing Support Officer
Trafford Council —Trafford
- £20,791 - £24,817 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Human resources
- Annual leave
- Work from home
6d
Tenancy Support Officer
Trafford Council —Trafford
- £32,061 - £33,699 a year
- Monday to Friday
- Hybrid work
- IT
- Annual leave
- Work from home
8d
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Medical Administrator/Receptionist
SDD Medical Ltd —Manchester
- £26,650 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
1d
Hospital Affairs Lead - UK & Ireland (North)
Rhythm Pharmaceuticals —Manchester
- Full-time
- Doctoral degree
- Sales
- Master's degree
Customer Solutions Specialist
Bright HR Limited —Manchester
- Up to £28,000 a year
- Management
- Sales
- Employee assistance programme
- Employee discount
2h
Legal Assistant
Ascent —Manchester
- £26,325 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Account Manager
Street Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Growth Account Executive
Street Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Bank Theatre Administrator
Spire Healthcare —Manchester
- £12.76 an hour
- Administrative experience
- Continuous improvement
- Computer skills
- Free parking
- Annual leave
People Development & Experience
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Human resources
- Gym membership
- Referral programme
Quick apply
Anti-Corruption Investigation Officer
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
2d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Talent Acquisition Partner
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- Communication skills
- Gym membership
- Referral programme
Quick apply
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
Airfreight Import Operator
DHL —Manchester
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
14d
Growth Sales Executive
Street Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Service Support Specialist
Hach —Salford Quays
- Full-time
- Hybrid work
- English
- Administrative experience
- Flexible schedule
12d
Airport Driver
ABM —Manchester Airport
- £14.36 an hour
- Full-time
- Driving

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customer care specialist jobs near old trafford, gtm

Referral Management Clerk (Care Nvigation)

Primary Eyecare Services
Manchester

Quick apply

Job details

Permanent | Part-time | Full-time
£24,570 a year
5 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Work from home
Company events
Employee assistance programme
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Car scheme
Sick pay

Qualifications

Microsoft Office
Maths
IT
Communication skills

Full job description

Join Our Referral Management Team

Start or develop your career in healthcare administration with an opportunity to support the delivery of NHS referral services within a national healthcare organisation.

As a Referral Management Clerk, you’ll work within our Operations Directorate, supporting the delivery of our NHS Single Point of Access Referral Service and/or our Telemedicine Community Urgent Eyecare Service. You’ll help ensure referrals are managed accurately, safely and efficiently, while supporting patients, healthcare providers and internal teams.

This is a great opportunity for someone who is organised, detail-focused, confident using IT systems, and motivated to provide a high standard of support within a healthcare environment.

Vacancies and Working Pattern

We are currently recruiting at least 3 Referral Management Clerks with varying availability, including full-time and part-time opportunities.

Working patterns may include:

5 days per week
3 days per week
Other part-time working patterns based on business need

Please note: all vacancies require Saturday working availability.

Final working patterns will be confirmed based on service requirements and candidate availability.

Salary

The FTE salary is £24,570 per annum.

Part-time salaries will be calculated on a pro-rata basis, depending on confirmed working hours.

Location

This is a hybrid role, combining home working with attendance at our Manchester Head Office in line with our hybrid working policy, subject to the successful completion of the probationary period.

What You’ll Be Doing

Coordinate and prioritise NHS referrals in line with service requirements
Manage NHS and PES inboxes, list allocation and referral monitoring
Support the oversight and management of eRS referral lists
Ensure daily referral management tasks are completed safely, accurately and in line with risk processes
Provide excellent customer service to patients, providers and stakeholders
Respond to enquiries through Help Scout and NHS email inboxes
Work collaboratively with the failsafe team to support accurate referral tracking
Support training, knowledge sharing and team development where required
Assist with data input, monitoring, reporting and process improvements
Support the mobilisation of new referral management services
Carry out other duties as required to meet service and organisational needs

What We’re Looking For

Essential Criteria

Minimum of 12 months’ administration experience
Excellent interpersonal skills and the ability to think logically
Ability to work independently and as part of a team
Excellent IT skills, particularly Microsoft Office applications
Experience of working from home and managing time effectively
Outstanding verbal and written communication skills
Strong attention to detail and the ability to process data accurately
Ability to manage priorities and work effectively under pressure
A caring and empathetic approach when supporting patients and stakeholders
Ability to communicate information clearly and concisely
Commitment to equality, diversity and inclusive working practices

Desirable Criteria

Minimum of 5 GCSEs, including English and Mathematics
Experience delivering NHS referral management services
Understanding of NHS eRS referral systems and NHS smartcard activities
Experience supporting service improvements or new initiatives

Why Join Us?

Pension match up to 5%
Sick and critical illness pay cover
Electric car scheme
Enhanced family leave
Paid compassionate leave
25 days’ annual leave plus bank holidays (rising to 30 days with service)
Training and development opportunities
Employee recognition awards
Employee Assistance Programme (EAP)
NHS Blue Light Card
Hybrid working (60% home, 40% office)
Cycle to Work scheme
Performance-related pay

About Primary Eyecare Services

Primary Eyecare Services is the largest not-for-profit lead care provider in optometry and community eye care services across England.

We work in partnership with Integrated Care Boards, NHS England, Trusts and optical providers to deliver high-quality, accessible services within local communities. Our work is underpinned by strong clinical governance, operational excellence and a commitment to improving patient access to specialist NHS-funded eye care.

How to Apply

If you are interested in applying for this position, please submit your CV along with a covering letter explaining how you meet the essential criteria and your reasons for applying for this post.

Please also include your availability, including confirmation of whether you are available to work Saturdays.

Be the link between patients and care - your contribution matters.

Pay: £24,570.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Sick pay
Work from home

Ability to commute/relocate:

Manchester M4 6LN: reliably commute or plan to relocate before starting work (required)

Application question(s):

Kindly confirm whether you are available to work Saturdays.

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Manchester M4 6LN

Quick apply

Refine Your Search

customer care specialist jobs in old trafford, gtm

Referral Management Clerk (Care Nvigation)

Resourcing Support Officer

Tenancy Support Officer

Specialist Customer Care

Medical Administrator/Receptionist

Hospital Affairs Lead - UK & Ireland (North)

Customer Solutions Specialist

Legal Assistant

Account Manager

Growth Account Executive

Bank Theatre Administrator

People Development & Experience

Anti-Corruption Investigation Officer

Customer Service Manager X2

Talent Acquisition Partner

Customer Service Specialist

Airfreight Import Operator

Growth Sales Executive

Service Support Specialist

Airport Driver

I want to receive the latest job alerts for customer care specialist in old trafford, gtm

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