Customer service supervisor Work, Jobs in Oldbury, Wmd (with Salaries)

Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Retail Supervisor - Full Time
Farmfoods —Birmingham
- £13.61 an hour
- Overtime
- Supervising experience
- Annual leave
- Employee discount
Quick apply
8d
Customer Service Supervisor
Sessions Meat Supplies Ltd —Kidderminster
- £27,476.80 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
Quick apply
3d
Customer Services (Passenger Services) Team Leader - Birmingham Airport
Swissport International AG —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
1d
Experienced Automotive Leader Required to Drive Growth at Established Dealership Group
Clarks of Kidderminster Kia & Omoda | Jaecoo —Kidderminster
- £75,000 - £130,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
8d
Shift Manager
Wingstop UK - Birmingham —Birmingham
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
Library and Centre Onsite Supervisor
Staffordshire County Council —Wombourne
- £27,254 - £30,024 a year
- Weekend availability
- Supervising experience
- Team management
- Organisational skills
10d
Lottery Administration & Customer Service Supervisor - Fixed term for 12 months
Compton Care —Wolverhampton
- £30,110 a year
- Full-time
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Visual Team Leader
NEXT —Birmingham
- £13.84 an hour
- Full-time
- Customer service
Arena Supervisor | Gladiators Experience
Far and Beyond —Birmingham
- £16 an hour
- Weekend availability
- Supervising experience
Parts Supervisor - Volkswagen
Johnsons Cars —Wolverhampton
- £28,700 - £32,000 a year
- Full-time
- Supervising experience
- Communication skills
- Employee discount
Front of House Supervisor
Slim Chickens - Birmingham Arena —Birmingham
- £12.91 an hour
- Part-time
- Restaurant
- Restaurant experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Supervisor (PT 24)
Mulberry —Birmingham
- £14.22 an hour
- Part-time
- Employee discount
Quick apply
FOH Supervisor
Mosaic Pub & Dining —Birmingham
- Part-time
- Hospitality
- Organisational skills
- Leadership
Quick apply
21h
Bar Manager / Clubhouse Supervisor
The Walsall Golf Club Limited —Walsall
- From £25,000 a year
- Weekend availability
- Hospitality
- Bar
- Sales
- Free parking
- Employee discount
Quick apply
1d
Library Onsite Supervisor
Staffordshire County Council —Cannock
- £27,254 - £30,024 a year
- Weekend availability
- Supervising experience
- Team management
- Organisational skills
10d
Sales - Holding Supervisor
New Look —Stafford
- Part-time
- Microsoft Word
- Communication skills
4d
Food & Beverage Supervisor
Lugh & Paddy’s —Lichfield
- £24,420 - £29,120 a year
- Weekend availability
- Serving
- Hospitality
- Bar
- Free parking
Quick apply
19h
Retail Supervisor
Cotton Traders —Atherstone
- £13.21 an hour
- Employee discount
Quick apply
3d
Front Office Supervisor
Forest of Arden Hotel & Country Club —Birmingham
- £14.25 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Referral programme
Quick apply

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Customer Service Team Leader

Atkore -
West Bromwich

Quick apply

Job details

Permanent

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
On-site parking

Qualifications

CRM software
Customer service
Continuous improvement
Mentoring
Organisational skills
Leadership
Communication skills

Full job description

Customer Service Team Leader

Who we are:

Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure.

Who we are looking for:

We are looking for an experience Customer Service Lead, to be responsible for overseeing the day-to-day operations of the customer service team, handling escalated customer issues, and ensuring a smooth customer experience. You will work closely with internal departments to resolve problems efficiently while maintaining a high level of service.

What you’ll do:

Lead and support the customer service team in managing daily inquiries, complaints, and service requests.
Act as the first point of contact for escalated customer issues and ensure prompt resolution.
Develop and implement processes to improve customer service efficiency and satisfaction.
Monitor customer interactions, ensuring high-quality service and compliance with company standards.
Work closely with production, logistics, and sales teams to address customer concerns effectively.
Train and mentor customer service representatives to enhance their problem-solving and communication skills.
Analyze customer feedback, identify trends, and provide recommendations for service improvements.
Maintain accurate records of customer interactions and resolutions for reporting and analysis.
Assist in setting team goals and performance metrics, ensuring continuous improvement.

What you bring:

Proven experience in a senior customer service role, preferably in a manufacturing or industrial environment.
Strong leadership skills with experience managing or mentoring a customer service team.
Excellent problem-solving abilities with a proactive and customer-focused approach.
Ability to handle difficult conversations and resolve issues effectively.
Strong communication and interpersonal skills to liaise with customers and internal teams.
Experience working with CRM systems and customer service software.
Ability to analyse data and customer trends to improve processes.
Strong organisational and multitasking skills in a fast-paced environment.
Ability to works well under pressure and have attention to detail.

Why Join Us?

Opportunity to work in a dynamic and growing manufacturing business.
Supportive team culture with career growth opportunities.
A chance to make a real impact by improving customer experience and service standards.

Benefits.

Companywide bonus scheme
25 days annual leave
Service and recognition awards.
Training and development opportunities
Company Pension
Life Assurance 4x salary
Discounted Gym Membership
Enhanced family friendly policies
Free annual flu vaccination vouchers
Employee assistance program which includes a 24/7 virtual GP service
Cash health plan.
Free home cyber security training
Cycle to work scheme.
Free onsite parking

37 hours a week, Monday to Thursday 8.30am – 4.30pm and Friday 8.30am – 4pm at our West Bromwich site.

Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.

Quick apply

Refine Your Search

customer service supervisor jobs in oldbury, wmd

Customer Service Team Leader

Retail Supervisor - Full Time

Customer Service Supervisor

Customer Services (Passenger Services) Team Leader - Birmingham Airport

Experienced Automotive Leader Required to Drive Growth at Established Dealership Group

Shift Manager

Library and Centre Onsite Supervisor

Lottery Administration & Customer Service Supervisor - Fixed term for 12 months

Visual Team Leader

Arena Supervisor | Gladiators Experience

Parts Supervisor - Volkswagen

Front of House Supervisor

Supervisor (PT 24)

FOH Supervisor

Bar Manager / Clubhouse Supervisor

Library Onsite Supervisor

Sales - Holding Supervisor

Food & Beverage Supervisor

Retail Supervisor

Front Office Supervisor

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