Customer support representative Work, Jobs in Oldbury, Wmd (with Salaries)

Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Customer Service
Emerald Green Energy Ltd —Birmingham
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
1d
Customer Success Representative – eShepherd
Gallagher Group —Birmingham
- Full-time
- Remote
- Communication skills
- Employee assistance programme
7d
Customer Service Representative
Alexander Mann Solutions (AMS) —Birmingham
- Full-time
- Customer service
- Communication skills
Customer Care Representative - Birmingham
Crown Lift Trucks Ltd —Birmingham
- Microsoft Excel
- Customer service
- Administrative experience
- Annual leave
Quick apply
Home Improvement Sales Representative
West Midlands Building Company —West Bromwich
- £30,000 - £85,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
Quick apply
Case Administrator - Vehicle Hire and Damage
DAC Beachcroft —Birmingham
- Customer service
- Communication skills
Quick apply
Sales Development Representative
OneAdvanced —Birmingham
- Sales
- IT
- Employee assistance programme
- Bereavement leave
Sales Representative - Added Value Products
FireGlass UK Ltd. —Oldbury
- Full-time
- Sales
- Customer service
- Microsoft Office
Customer Operations Representative
Standard Life —Telford
- £25,878 a year
- Customer service
- Computer literacy
- Communication skills
- Annual leave
1d
Banking Representative - Birmingham/Solihull
Metro Bank PLC —Birmingham
- £26,230 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
12d
Customer Service Representative M-F
Safran —Wolverhampton
- Full-time
- Management
- Microsoft Office
- Continuous improvement
9d
Customer Service Representative (NDT)
Element Materials Technology —Dudley
- CRM software
- Sales
- Engineering
Customer Support Representative
Avensys UK Ltd —Kidderminster
- £27,000 a year
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Annual leave
- Sick pay
6d
Customer Service Representative
Reconomy Connect —Telford
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Referral programme
Brand Representative - Bullring, Hollister
AFH STORES UK LIMITED —Birmingham
- £10.85 an hour
- Organisational skills
- Store discount
- Employee discount
Housing Officer
Pinnacle Group —Oakengates
- £28,891.50 a year
- Customer service
- Military
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Deputy Manager
Iceland —Dudley
- £31,000 - £33,000 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
International Debt and Debt Recovery Officer (Maternity Cover)
University of Wolverhampton —Wolverhampton
- £29,588 - £32,080 a year
- Temporary
- Microsoft Office
- University
- Organisational skills
12d
Admin Officer - Leisure
Sefton Council —Netherton
- £25,583 - £25,989 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook

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customer support representative jobs near oldbury, wmd

Customer Service Team Leader

Atkore -
West Bromwich

Quick apply

Job details

Permanent

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
On-site parking

Qualifications

CRM software
Customer service
Continuous improvement
Mentoring
Organisational skills
Leadership
Communication skills

Full job description

Customer Service Team Leader

Who we are:

Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure.

Who we are looking for:

We are looking for an experience Customer Service Lead, to be responsible for overseeing the day-to-day operations of the customer service team, handling escalated customer issues, and ensuring a smooth customer experience. You will work closely with internal departments to resolve problems efficiently while maintaining a high level of service.

What you’ll do:

Lead and support the customer service team in managing daily inquiries, complaints, and service requests.
Act as the first point of contact for escalated customer issues and ensure prompt resolution.
Develop and implement processes to improve customer service efficiency and satisfaction.
Monitor customer interactions, ensuring high-quality service and compliance with company standards.
Work closely with production, logistics, and sales teams to address customer concerns effectively.
Train and mentor customer service representatives to enhance their problem-solving and communication skills.
Analyze customer feedback, identify trends, and provide recommendations for service improvements.
Maintain accurate records of customer interactions and resolutions for reporting and analysis.
Assist in setting team goals and performance metrics, ensuring continuous improvement.

What you bring:

Proven experience in a senior customer service role, preferably in a manufacturing or industrial environment.
Strong leadership skills with experience managing or mentoring a customer service team.
Excellent problem-solving abilities with a proactive and customer-focused approach.
Ability to handle difficult conversations and resolve issues effectively.
Strong communication and interpersonal skills to liaise with customers and internal teams.
Experience working with CRM systems and customer service software.
Ability to analyse data and customer trends to improve processes.
Strong organisational and multitasking skills in a fast-paced environment.
Ability to works well under pressure and have attention to detail.

Why Join Us?

Opportunity to work in a dynamic and growing manufacturing business.
Supportive team culture with career growth opportunities.
A chance to make a real impact by improving customer experience and service standards.

Benefits.

Companywide bonus scheme
25 days annual leave
Service and recognition awards.
Training and development opportunities
Company Pension
Life Assurance 4x salary
Discounted Gym Membership
Enhanced family friendly policies
Free annual flu vaccination vouchers
Employee assistance program which includes a 24/7 virtual GP service
Cash health plan.
Free home cyber security training
Cycle to work scheme.
Free onsite parking

37 hours a week, Monday to Thursday 8.30am – 4.30pm and Friday 8.30am – 4pm at our West Bromwich site.

Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.

Quick apply

Refine Your Search

customer support representative jobs in oldbury, wmd

Customer Service Team Leader

Customer Service

Customer Success Representative – eShepherd

Customer Service Representative

Customer Care Representative - Birmingham

Home Improvement Sales Representative

Case Administrator - Vehicle Hire and Damage

Sales Development Representative

Sales Representative - Added Value Products

Customer Operations Representative

Banking Representative - Birmingham/Solihull

Customer Service Representative M-F

Customer Service Representative (NDT)