Technology analyst Work, Jobs in Oldbury, Wmd (with Salaries)

IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
Graduate Technical Business Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
Data and IT Support Administrator
Carers Trust Heart of England —Coventry
- £12,480 - £13,312 a year
- Part-time
- CRM software
- Data analysis skills
- Analysis skills
- Free parking
- Store discount
Quick apply
9d
Graduate Technical Business Analyst, Insurance Products, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
eCommerce Project Manager
magic42 Limited —Birmingham New Street Station
- From £30,000 a year
- Full-time
- Hybrid work
- Organisational skills
- AI
- Business
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Google Suite
- Continuous improvement
- No degree
- Annual leave
Quick apply
IT Service Analyst
HM Revenue and Customs —Birmingham
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
5d
Business Analyst
West Midlands Combined Authority —Birmingham
- £45,728 - £50,778 a year
- Part-time
- Hybrid work
- Annual leave
- Employee discount
2d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
8d
BIRMINGHAM – Junior to Lead Business Process, Automation & Change Roles for 2026
Vantage Point —Birmingham
- Hybrid work
- SQL
- Analysis skills
- Mentoring
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
Fullstack Software Engineer (Laravel/Vue)
NetWatch Global —Birmingham
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Health & wellbeing programme
- Flexitime
Quick apply
12d
Technical & Application Analyst
Tructyre —Aston
- £50,000 a year
- Full-time
- Hybrid work
- Azure
- Maintenance
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Lead Frontend Developer (3-6 month Contract)
Inspired Thinking Group (ITG) —Birmingham
- Remote
- Team management
- Mentoring
- AI
Quick apply
Business Analyst - Data & Analytics
VisitBritain/VisitEngland —Birmingham
- £40,000 - £42,000 a year
- Full-time
- Presentation skills
- Annual leave
- Employee discount
10d
Technical Support Analyst
Transoft Solutions —Birmingham
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- No degree
- Work from home
Quick apply
10d
Graduate Customer Support Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
First Team Scout
Wolverhampton Wanderers FC —Wolverhampton
- Weekend availability
- Computer literacy
- English
- Experience working with children
2d
Business Analyst
Mazars —Birmingham
- AI

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IT Service Desk Analyst

EBC Group(UK) Limited -
Halesowen

Quick apply

Job details

Full-time
Up to £26,500 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Live chat
Technical troubleshooting
Desktop support
Customer service call handling
Azure
Inbound customer enquiry call handling
Customer service
Incident queue management
IT service management
User account provisioning
Ticket management
Windows
Microsoft Office
User account management
Service restoration
IT permissions management
Computer hardware
Ticket management systems
Network support
Technical writing
Customer interaction
Application support
Root cause analysis
Microsoft Azure
IaaS
Active Directory
Mobile devices

Full job description

Due to ongoing business growth, an exciting opportunity has arisen for a service desk analyst to join an industry-leading integrated technology provider based in Halesowen, Birmingham.

This person will join an existing technical services team delivering tailored, bespoke & sometimes complex solutions into clients.

EBC Group has a wealth of experience in providing managed IT services to businesses across the UK. At the forefront of business innovation, the EBC Group services encompass a comprehensive range of managed services including Infrastructure as a Service, unified communications, backup and disaster recovery, managed print solutions and many more.

THE ROLE

EBC are currently recruiting for a 1st Line Service Desk Analyst to join an exciting and growing Managed Service Provider support team. You will be responsible for ensuring that all customer calls are answered promptly, provide excellent customer service, and diagnose a range of technical faults for a wide variety of clients.

The ideal candidate for this role is somebody that enjoys learning and has a passion for technology. Somebody that thrives to deliver excellent customer service and be part of a great team. You will be the first point of contact for our customers and therefore must be a clear and confident communicator.

The ideal candidate is required to have:-

Great customer service skills
A knowledge of / interest in technology
Be confident communicator via email and telephone
A methodical approach to troubleshooting issues
Be a team player

Key Responsibilities

Provide first-line support for IT incidents and service requests.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Manage incidents through to resolution using IT Service Management (ITSM) tools.
Escalate complex issues to escalation teams where appropriate.
Monitor ticket queues and ensure timely updates and resolution.
Identify recurring incidents in order to aid root cause analysis.
Deliver high-quality customer service.
Support customers through various methods such as phone, email & chat.
Manage user expectations and communicate progress effectively.
Support Microsoft Windows environments and Microsoft 365 applications.
Administer user accounts, permissions, and access management.
Support Active Directory, Azure AD/Entra ID, VPNs, and remote access solutions.
Assist with workstation, laptop, mobile device, and peripheral deployments.
Troubleshoot connectivity, printer, and collaboration platform issues.
Contribute to knowledge base articles and technical documentation.

Experience/knowledge of following systems would be advantageous:

Windows Server
Active Directory / Entra ID
Microsoft 365
Azure
Windows Operating Systems
Network fundamentals

Job Type: Full-time

Pay: Up to £26,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Halesowen, West Midlands: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technology analyst jobs in oldbury, wmd

IT Service Desk Analyst

Graduate Technical Business Analyst, Birmingham

ICT Support Analyst - Birmingham

Data and IT Support Administrator

Graduate Technical Business Analyst, Insurance Products, Birmingham

eCommerce Project Manager

Technology Analyst - PMO (UK Remote)

IT Service Analyst

Business Analyst

1st / 2nd Line IT Support Analyst

BIRMINGHAM – Junior to Lead Business Process, Automation & Change Roles for 2026

2nd Line Technical Analyst

Fullstack Software Engineer (Laravel/Vue)

Technical & Application Analyst

Lead Frontend Developer (3-6 month Contract)

Business Analyst - Data & Analytics

Technical Support Analyst

Graduate Customer Support Analyst, Birmingham

First Team Scout

Business Analyst

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