Customer service coordinator Work, Jobs in Oldbury (with Salaries)

Service Coordinator
Aftercare Response —Darlaston
- £27,000 - £30,000 a year
- Full-time
- Customer service
- Data entry
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Customer Service Logistics Coordinator
IPL Schoeller —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
9h
Customer Support Coordinator - UK
Ishida —Birmingham
- Full-time
- ERP systems
- Organisational skills
- Communication skills
3d
Service Coordinator
Arrow Industrial Group Limited —Birmingham
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
8d
Internal Sales Coordinator
Steelway —West Bromwich
- Full-time
- CRM software
- Microsoft Office
- Communication skills
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
3d
Sales Co-ordinator
The Priory Shutter & Door Company Limited —Smethwick
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Sick pay
Quick apply
Customer Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- CRM software
- Communication skills
Quick apply
Sales Coordinator
DB Plastics Ltd —Bilston
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Salesforce
- Free parking
- Life insurance
Quick apply
9d
Service Coordinator / Scheduler
ASAP FIRE SYSTEMS LTD —Bromsgrove
- From £27,500 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
- Free parking
Quick apply
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Communication skills
- Free parking
- Employee assistance programme
Customer Works Coordinator
South Staffs Water —Walsall
- £28,000 - £30,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
1d
Customer Relations & Appeals Coordinator
Warwickshire County Council —Warwick
- £39,152 - £41,771 a year
- Full-time
- English
- Communication skills
- School
- Annual leave
- Employee discount
2d
Receptionist & Front of House Coordinator
Davidson Estates —Birmingham
- £25,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Home Ownership Coordinator
GreenSquareAccord —Birmingham
- £25,000 - £31,300 a year
- Organisational skills
- Communication skills
Quick apply
7d
Service Coordinator
Mercury Hampton Ltd —Droitwich
- £27,000 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Knowledge Coordinator
Serco Group —Solihull
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
2d
Customer Assistance Coordinator - Roadside
Allianz —Birmingham
- £15,436.34 - £27,013.60 a year
- Weekend availability
- Hybrid work
- Communication skills
- Employee assistance programme

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customer service coordinator jobs near oldbury

Service Coordinator

Aftercare Response
Darlaston

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
9 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
On-site parking

Qualifications

Supplier ordering
Resource allocation planning
Customer service
Stakeholder liaison
Cost control
Data entry
Rota coordination

Full job description

Proven experience in a service coordination, operations or scheduling role. Excellent planning and organisation skills with strong attention to detail.

Job Overview
The Service Coordinator plays a vital role in planning, coordinating, and supporting engineering operations to deliver high-quality service to customers. This role ensures accuracy in job scheduling, effective use of resources, customer communication, and profitability of service delivery. It requires a high level of attention to detail, organisational capability, and a proactive approach to managing engineer utilization and customer expectations.

Duties

Plan and schedule engineers to maximize utilisation and match skill sets using the skills matrix.
Ensure correct hours are allocated to each job and confirm alignment with engineer availability.
Gain appropriate authorisation from customers before job commencement.
Keep customers updated throughout the job process and manage expectations clearly and professionally.
Send accurate parts information to suppliers or engineers, including video links where applicable, to ensure correct parts are identified and ordered.
Use customer-specific job platforms to update progress, submit estimates, final costs, and final invoices.
Ensure data input is accurate, up-to-date, and compliant with agreed formats and timelines.
Maintain robust internal job records aligned to the customer platforms.
Cost jobs to maximise profitability while ensuring value for the customer.
Ensure all job-related costs are captured and authorised appropriately.
Support the invoicing process by ensuring all required details are submitted promptly.
Work closely with mobile engineers, the customer care team, and the parts department to ensure smooth and efficient service delivery.
Relay information from job notes accurately to relevant stakeholders for timely decision making.
Act as a point of coordination between field teams and the Aftercare Response office.

Person Specification

Confidence working across multiple digital platforms and databases.
Excellent planning and organisation skills with strong attention to detail. Confidence working across multiple digital platforms and databases.

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
On-site parking

Experience:

customer service : 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in oldbury

Service Coordinator

Field Service Coordinator

Customer Service Logistics Coordinator

Customer Experience Coordinator

Customer Support Coordinator - UK

Service Coordinator

Internal Sales Coordinator

Customer Insight Project Coordinator

Sales Co-ordinator

Customer Support Coordinator

Sales Coordinator

Service Coordinator / Scheduler