Customer experience leader Work, Jobs in Oldham, Gtm (with Salaries)

Customer Service Manager – Maternity Cover
Contained Air Solutions Limited —Manchester
- £40,000 - £50,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
6d
Customer Support Advisor
ITCUK —Manchester
- £28,000 a year
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Gallagher —Sale
- £27,976 a year
- Full-time
- Customer service
- Communication skills
- Office experience
- Gym membership
Quick apply
12d
Retail Shift Lead
Company Shop Group —Middleton
- £14,250 a year
- Part-time
- Customer service
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
Junior Account Manager
LOGISTIS LIMITED —Manchester
- £25,000 - £27,000 a year
- Part-time
- Sales
- Marketing
- Customer service
- Referral programme
Quick apply
Aftersales Team Leader
BCA —Manchester
- £15.11 an hour
- Monday to Friday
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Sales and Marketing Assistant- Entry Level
Citihype Ltd —Manchester
- From £24,989 a year
- Full-time
- Sales
- No experience needed
- In-person
Quick apply
10d
Store Manager
Aldi —Manchester
- £52,910 - £69,000 a year
- Annual leave
Junior Sales Assistant
Hiraya Marketing Ltd —Manchester
- £450 - £650 a week
- Full-time
- Customer service
- No experience needed
- Business development
- Referral programme
Quick apply
7d
Contact Centre Team Leader
LRG —Salford
- Monday to Friday
- Leadership
- Communication skills
Quick apply
Installations Coordinator
JLA —Sowerby Bridge
- Up to £29,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Free parking
- Annual leave
Quick apply
13d
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
General Manager – Heywood
Lineage Logistics —Heywood
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
11d
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
Scrum Master
Barclays —Knutsford
- Agile
Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
2d
Freelance In-Person Event Specialist - Manchester, UK
Visit.org —Manchester
- Temporary
- Customer service
- English
- Travel
Quick apply
10d
Complaints & Resolution Officer
The Guinness Partnership —Oldham
- £36,647 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
6d
Call Centre Team Leader
Sureserve —Halifax
- £27,718 a year
- Customer service
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Quick apply

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customer experience leader jobs near oldham, gtm

Customer Service Manager – Maternity Cover

Contained Air Solutions Limited
Manchester

Quick apply

Job details

Temporary | Full-time
£40,000 - £50,000 a year
6 days ago

Benefits

Free parking
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Organisational skills
Communication skills

Full job description

Role Purpose

To support the efficient running of the Service Department for both CAS & Amercare maintaining Laboratory Clean Air Equipment, ensuring high-quality service delivery to customers, effective coordination of engineers, and smooth management of service contracts and aftersales opportunities. The role will focus on maintaining customer satisfaction, ensuring jobs are delivered on time and within budget, and assisting with the continuous improvement of service processes.

Key Responsibilities

Service Operations

Coordinate and schedule service work, ensuring efficient use of engineering resources.
Monitor job progress, ensuring deadlines, budgets, and service standards are met.
Support with the management of warranty claims, logging and tracking resolutions.
Assist in analysing service performance data to identify trends and areas for improvement.

Customer Experience & Communication

Act as a key point of contact for customers for routine service queries and updates.
Maintain strong working relationships with existing customers to encourage repeat business and contract renewals.
Support in conducting regular review calls or meetings with key accounts to ensure service expectations are met.

Aftersales & Commercial Support

Identify opportunities for additional service work, spare parts, or extended contracts.
Prepare basic quotations for service work and support in tender responses when required.
Help promote service offerings to new and existing customers through proactive communication.

Administration & Process Support

Maintain accurate service records, reports and documentation in line with company procedures.
Ensure service jobs are costed correctly and support in tracking departmental profitability.
Assist in forecasting resource needs, stock levels for service parts, and basic budget planning inputs.

Team Coordination

Provide day-to-day support to service engineers and office coordinators.
Assist in onboarding new service staff and support with training on internal systems and processes.
Help promote a positive team culture with a focus on efficiency, accountability, and customer service.

Continuous Improvement

Contribute ideas to improve service delivery processes, communication flow, and resource planning.
Support in driving adherence to quality procedures and health & safety standards across the department.

Skills & Experience Required

Experience in a service coordination or service team leader role, ideally within a technical or engineering environment.
Strong organisational and planning skills with the ability to prioritise and manage multiple jobs simultaneously.
Good commercial awareness with confidence in handling quotes and customer conversations.
Customer-focused mindset with excellent communication skills.
Competent using CRM or service management software, along with Microsoft Office (Excel, Outlook, Word).
Ability to work collaboratively with engineering teams and internal stakeholders.

Personal Attributes

Professional, proactive and service-oriented approach.
Calm under pressure with strong problem-solving ability.
Driven by efficiency, customer satisfaction and continuous improvement.

Pay: £40,000.00-£50,000.00 per year

Benefits:

Company pension
Free parking
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in oldham, gtm

Customer Service Manager – Maternity Cover

Customer Support Advisor

Sales & Loyalty Team Leader

Customer Service Advisor

Retail Shift Lead

Junior Account Manager

Aftersales Team Leader

Sales and Marketing Assistant- Entry Level

Store Manager

Junior Sales Assistant

Contact Centre Team Leader

Installations Coordinator

Customer Success Team Leader - Mercedes Benz

General Manager – Heywood

Specialist Support Analyst

Scrum Master

Head of Customer Experience

Freelance In-Person Event Specialist - Manchester, UK

Complaints & Resolution Officer

Call Centre Team Leader

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