Security Services Assistant
Contract: Professional Services, Production & Technology
Location: Liverpool, L3 9QJ
Hours of work: 32.5
Working Pattern: Monday - Friday (12:30 - 19:00)
Contract Type: Permanent
Hourly Rate: £14.50
We are seeking a professional and customer-focused individual to join our team in a multi-functional role combining Security, Reception, Facilities, and Hospitality services.
This position plays a key part in ensuring the workplace is safe, efficient, and welcoming, while delivering a high standard of service to colleagues, clients, and visitors.
The successful candidate will be adaptable, proactive, and capable of supporting all operational areas as required.
This is a varied, hands-on position requiring flexibility across multiple service areas. You will be responsible for maintaining site security, delivering a high-quality front-of-house experience, supporting facilities operations, and managing hospitality services.
The Role
- Providing a visible and effective security presence, including monitoring systems, conducting patrols, and responding to incidents.
- Delivering a professional reception service, including meeting and greeting visitors, managing enquiries, and handling bookings.
- Supporting facilities operations, including reporting maintenance issues, assisting with office set-ups, and ensuring a safe and well-presented environment.
- Managing meeting room set-ups, including layout changes, AV preparation, and room resets.
- Coordinating food and beverage orders, receiving deliveries, and occasionally serving refreshments at meetings and events.
- Maintaining excellent standards across all client-facing areas.
- Using internal systems and IT platforms effectively to manage bookings, access control, and reporting.
About You
You will be a confident and reliable individual with a strong customer service focus and the ability to work effectively across multiple functions.
- Previous experience in security, reception, facilities, or hospitality.
- Good computer literacy, including Microsoft Office and booking systems.
- Ability to confidently support and adapt across all service areas.
- Strong communication and interpersonal skills.
- Professional, calm, and approachable manner.
- High attention to detail and commitment to maintaining standards.
- Flexible, team-oriented, and proactive approach.
An SIA licence would be advantageous; however, this is not essential, as full training and support will be provided for the right candidate.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
