Service desk Work, Jobs in Orwell, Cam (with Salaries)

Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
5d
Service Desk Analyst
PA Consulting —Melbourn
- 8 hour shift
- IT
- Communication skills
- Annual leave
IT Service Desk Administrator (12 month fixed term contract)
Marshall of Cambridge (Holdings) Limited —Cambridge
- Full-time
- Customer service
- Computer literacy
- IT
9d
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Windows
- Bachelor's degree
- Travel
2d
Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
IT Workplace Specialist
Mettler Toledo —Royston
- Windows
- Travel
- SharePoint
- Annual leave
Receptionist
NAB-Jones Lang LaSalle Services —Cambridge
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
Quick apply
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Admin Officer - Adult Learning
St Elizabeth's Centre —Much Hadham
- £13.70 - £14.59 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
Gym Host / Reception
Challenge Gym —Bishop's Stortford
- £8.00 - £12.71 an hour
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
4d
Advanced Digital Systems and Storage Engineer
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £32,073 - £39,043 a year
- Full-time
- Analysis skills
- IT
- Flexible schedule
10d
Support Desk Administrator
Cambridge Maintenance Services —Saint Ives
- 8 hour shift
- Maintenance
- Employee discount
IT Technician - Bury St Edmunds Cluster
Unity Schools Partnership —Haverhill
- £27,254 - £29,540 a year
- Full-time
- Travel
- Computer networking
- Organisational skills
11d
Senior Interaction Designer
MaPS —Bedford
- £65,000 a year
- Hybrid work
- Agile
- Annual leave
- Employee assistance programme
8d
Queue Manager
Boxxe Group —Luton
- Organisational skills
- IT
Quick apply
IT solutions Engineer
Arm —Cambridge
- £52,400 - £71,000 a year
- Hybrid work
- APIs
- AI
IT Infrastructure Engineer
Eurofins UK Food Testing —Newmarket
- Weekend availability
- Hybrid work
- Windows
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
2nd Line Wintel Engineer
Fujitsu —Stevenage
- Overtime
- Annual leave
- Employee assistance programme
Head of Orchestration
easyJet —Luton Airport
- Full-time
- Hybrid work
- IT
- Employee discount

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Service Desk Engineer

Redgate -
Cambridge

Apply Now

Job details

Full-time
£35,000 - £40,000 a year
5 days ago

Benefits

Annual leave
Private medical insurance

Qualifications

Analysis skills
Zendesk
IT support
Active Directory
Intune

Full job description

At a glance

Location: Cambridge

In-office expectation: 3 days per week

Employment type: Permanent

Salary: £35,000-£40,000

Why this role exists

Redgate’s people rely on technology that just works and this role is central to making that happen. As our Service Desk Engineer, you’ll be the first point of contact for IT support across the business, keeping things running smoothly and making sure everyone can do their best work. It’s a role with real ownership: you’ll resolve issues, spot patterns, improve processes, and contribute to wider infrastructure projects. If you care about delivering excellent support and want to grow your technical skills in a thoughtful, collaborative environment, this is a great fit.

About Redgate

Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration.

We build solutions that help data professionals securely manage the data and databases that their organisations depend on, a space that’s only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates.

Why join our engineering team?

Real technical variety - New starter onboarding, hardware deployment, infrastructure troubleshooting, service automation, and project work - you're doing actual technical work, not just processing tickets.

A team that listens to you - Work in a focused team where your ideas for improvement are actively sought, and there's space to develop real technical depth.

About the role

This is a hands-on technical support role with variety, impact, and room to grow. You’ll own 1st and 2nd line support for internal users, logging, triaging, and resolving issues across devices, applications, and infrastructure. But it’s more than a ticket queue: you’ll identify trends, contribute to IT projects, and help shape how support is delivered at Redgate.

First point of contact for IT issues across the business, with a focus on first-touch resolution
Troubleshooting and resolving issues across Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment
Identifying recurring themes and proposing process improvements to the Technical Operations team
Contributing to infrastructure projects and new starter onboarding
Maintaining accurate asset records and support documentation

What makes you a great fit

Experience in a similar IT support role, with strong analytical and problem-solving skills
Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory
Familiarity with an ITSM platform such as Halo, Zendesk, or similar
Clear communicator who can explain technical concepts to non-technical colleagues
Someone who takes initiative, spots opportunities to improve, and follows through

What we offer

Salary range:£35,000-£40,000
Hybrid working, home and Cambridge office
Monthly wellbeing allowance and generous paid time off
Genuine investment in learning, development, and career progression
Private health insurance
Full benefits details available on our website

What happens next

Your application will be reviewed by a person; we don’t use AI or automated tools to assess applications. Every profile is read by one of our Talent Partners.
You’ll hear back within a few days, whether it’s a next step or a no, we aim to respond promptly so you’re not left wondering.
Our interview process is straightforward and consistent, you’ll find more detail on our typical hiring process below, so you know what’s coming and why.

Belonging at Redgate

We believe that people do their best work in an environment built on respect, fairness, and trust and that diverse perspectives lead to better outcomes. Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values.

You can read more about how we approach belonging and inclusion at Redgate on our Belonging at Redgate page.

Compensation Range: £35K - £40K

Apply Now

Refine Your Search

service desk jobs in orwell, cam

Service Desk Engineer

Service Desk Analyst

IT Service Desk Administrator (12 month fixed term contract)

Coalition Support Service Desk Technician

Helpdesk Manager

IT Workplace Specialist

Receptionist

1st Line Service Desk Analyst

Customer Care Coordinator

Admin Officer - Adult Learning

Gym Host / Reception

Advanced Digital Systems and Storage Engineer

Support Desk Administrator

IT Technician - Bury St Edmunds Cluster

Senior Interaction Designer

Queue Manager

IT solutions Engineer

IT Infrastructure Engineer

2nd Line Wintel Engineer

Head of Orchestration

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