Application support analyst Work, Jobs in Ossett, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
9d
Service Desk Analyst
C365Cloud —Wakefield
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Sick pay
Quick apply
Operations & Business Analyst (Manufacturing)
Hartwell Manufacturing Ltd —Ossett
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
- Free parking
Quick apply
4d
Application Support Analyst
Vanquis Banking Group —Bradford
- Azure
- APIs
- Annual leave
11d
Trainee Cyber Security Analyst (Security Trainee)
NHS England —Leeds
- £32,073 - £39,043 a year
- Full-time
6d
System Analyst
ZIGUP —Huddersfield
- £35,000 - £42,000 a year
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee discount
Quick apply
Trainee MIS Report Writer
Heart of Yorkshire Education Group —Wakefield
- £30,438 - £32,292 a year
- Full-time
- Annual leave
- Employee assistance programme
Associate Business Analyst
EtioGlobal —Sheffield
- £500 a day
- Analysis skills
- No degree
- Agile
12d
Application Support Analyst
Vanquis —Bradford
- Full-time
- Azure
- APIs
- Annual leave
Quick apply
11d
Functional Change Analyst
Quorn Foods —Leeds
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
5d
Technology Support Analyst
Lloyds Wealth —Leeds
- £26,613 - £29,275 a year
- Full-time
- Microsoft Access
- Windows
- Microsoft Office
- Annual leave
- Work from home
5d
Data Analyst
NHSProfessionals —Leeds
- £39,000 a year
- Azure
- SQL
- Annual leave
- Employee assistance programme
Quick apply
3d
IT Support Analyst
Ramsdens Solicitors LLP —Brighouse
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
4d
Application Support Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Software troubleshooting
- SQL
- AWS
Oracle Technical Support Analyst
Gov Facilities Services —Sheffield
- £57,569.74 a year
- Full-time
- Hybrid work
- Oracle
- DevOps
- SQL
- Employee assistance programme
Graduate Data Analyst
City of Bradford Metropolitan District Council —Bradford
- £32,597 - £33,699 a year
- Temporary
- Doctoral degree
- Data analysis skills
- Master's degree
Senior Analyst
Sheffield City Council —Sheffield
- £38,220 - £41,771 a year
- Analysis skills
Application Support Analyst Apprenticeship
MWHTreatment —Hattersley
- SharePoint
Operations Data Analyst
Clayton Glass Limited —Dewsbury
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- English
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Data Engineer (Data Manager)
NHS England —Leeds
- £49,387 - £56,515 a year
- Full-time
3d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year
9 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

application support analyst jobs in ossett, wyk

Service Desk Analyst - Tier I

Service Desk Analyst

Operations & Business Analyst (Manufacturing)

Application Support Analyst

Trainee Cyber Security Analyst (Security Trainee)

System Analyst

Trainee MIS Report Writer

Associate Business Analyst

Application Support Analyst

Functional Change Analyst

Technology Support Analyst

Data Analyst

IT Support Analyst

Application Support Analyst

Oracle Technical Support Analyst

Graduate Data Analyst

Senior Analyst

Application Support Analyst Apprenticeship

Operations Data Analyst

Data Engineer (Data Manager)

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