technical support occupations Work, Jobs in ossett, wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
9d
Service Desk Analyst
C365Cloud —Wakefield
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Sick pay
Quick apply
ICT Technician
Delta Academies Trust —Barnsley
- £32,597 - £35,412 a year
- Full-time
- School
4d
IT Support Technician, Ops Tech Solutions (OTS)
Amazon UK Services Ltd. —Wakefield
- Full-time
- Computer Science
- Customer service
- Engineering
10d
IT Support
Stoneacre —Doncaster
- £25,000 - £30,000 a year
- Full-time
- IT
- Communication skills
Quick apply
IT Services Technician (1st / 2nd line)
HNC —Huddersfield
- £26,818 - £28,634 a year
- Full-time
- Customer service
- Organisational skills
- IT
12d
IT Services Technician (1st / 2nd line) - Huddersfield New College
Calderdale Council —Huddersfield
- £26,818 - £28,634 a year
- Full-time
- Customer service
- Organisational skills
- IT
9d
IT Operations Engineer
Team17 Digital —Wakefield
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- AWS
Quick apply
3d
IT Support Technician
Vintage Cash Cow —Morley
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Travel
- IT
- Communication skills
Quick apply
13d
IT and Digital Support Technician
The Prince of Wales Hospice —Pontefract
- £29,339 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- No degree
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Technician
Walker Morris LLP —Leeds
- £27,146 a year
- 8 hour shift
- IT
- Automotive diagnostics
- Annual leave
Tech Support
CCTVdirect —Leeds
- Customer service
- Computer networking
- IT
IT Services Technician - Huddersfield New College
Kirklees Council —Huddersfield
- Full-time
- Customer service
- Organisational skills
- IT
10d
IT Support Engineer
Stowe Family Law —Leeds
- £30,000 - £35,000 a year
- Hybrid work
- Salesforce
- Windows
- Travel
- Bereavement leave
Technology Support Analyst
Lloyds Wealth —Leeds
- £26,613 - £29,275 a year
- Full-time
- Microsoft Access
- Windows
- Microsoft Office
- Annual leave
- Work from home
5d
Desktop Support Engineer
MWHTreatment —Hattersley
- Customer service
Technical Services Field Support
Keepmoat Homes —Doncaster
- Full-time
- Microsoft Office
- Driving
- SharePoint
- Employee discount
9d
Deskside Support Engineer
Link Group —Leeds
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
IT Support Analyst
Ramsdens Solicitors LLP —Brighouse
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
4d
Service Desk Technician
Zenith —Leeds
- £26,920.40 a year
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
4d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
9 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

technical support occupations jobs in ossett, wyk

Service Desk Analyst - Tier I

Service Desk Analyst

ICT Technician

IT Support Technician, Ops Tech Solutions (OTS)

IT Support

IT Services Technician (1st / 2nd line)

IT Services Technician (1st / 2nd line) - Huddersfield New College

IT Operations Engineer

IT Support Technician

IT and Digital Support Technician

IT Service Desk Technician

Tech Support

IT Services Technician - Huddersfield New College

IT Support Engineer

Technology Support Analyst

Desktop Support Engineer

Technical Services Field Support

Deskside Support Engineer

IT Support Analyst

Service Desk Technician

I want to receive the latest job alerts for technical support occupations in ossett, wyk

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