Supervisor Work, Jobs in Ossett (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Assistant Store Manager
Footasylum —Wakefield
- Weekend availability
- Organisational skills
- Training & development
- Retail management
Cover Supervisor
Rodillian Academy —Wakefield
- £22,325 - £23,828 a year
- Full-time
- English
- Experience working with children
- Education
- Free parking
- Sick pay
Quick apply
Supervisor
TCFM —Wakefield
- £13.71 an hour
- Weekend availability
- Training & development
- Employee discount
Quick apply
Customer Service & Sales Supervisor
Planet Dance —Batley
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Administrative experience
- Supervising experience
- Free parking
- Employee discount
Quick apply
Supervisor
H.Samuel —Wakefield
- Part-time
- Sales
- Customer service
- Training & development
- Employee discount
11d
Garment Print & Customer Service Supervisor
Planet Dance —Batley
- £30,000 - £40,000 a year
- Full-time
- Supervising experience
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
play centre supervisor
Cheeky Monkeys Wakefield —Wakefield
- Part-time
- Customer service
- Supervising experience
- Experience working with children
Quick apply
19h
Team Leader
Home Bargains —Leeds
- £32,032 a year
- Customer service
- Supervising experience
- Team management
- Store discount
- Annual leave
Quick apply
4d
Yard Supervisor
Huws Gray Group —Wakefield
- Customer service
- Annual leave
- Employee discount
Warehouse Team Leader
Omnia Resourcing —Wakefield
- £34,000 - £36,000 a year
- Organisational skills
- Leadership
- Communication skills
Warehouse Supervisor
PHOENIX Healthcare Distribution Limited —Wakefield
- £16.48 - £20.60 an hour
- Monday to Friday
- Warehouse experience
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Retail Assistant Manager
Farmfoods —Bradford
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
4d
Part Time Supervisor
The Dune Group —Castleford
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Here For You Leeds – Crisis Service Team Leader
Touchstone —Leeds
- From £34,036.66 a year
- Part-time
- Management
- Administrative experience
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Customer Service Team Leader
DUSK —Leeds
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Employee discount
Quick apply
Despatch Team Leader
Blacks Visual Merchandising Ltd —Leeds
- Overtime
- Maintenance
- Assembly
- Team management
Quick apply
16h
Midday Supervisor
Outwood Grange Academies Trust —Wakefield
- £2,811.20 a month
- Part-time
- Experience working with children
- School
- Free parking
- Employee assistance programme
4d
Retail Supervisor
Loake Shoemakers —Leeds
- £12.71 - £13.00 an hour
- Part-time
- Customer service
- Supervising experience
- In-person
- Employee discount
Quick apply
School Site Supervisor
Outwood Grange Academies Trust —Wakefield
- Full-time
- School
- Free parking
- Employee assistance programme
9d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

supervisor jobs in ossett

Customer Resolution Team Leader

Assistant Store Manager

Cover Supervisor

Supervisor

Customer Service & Sales Supervisor

Supervisor

Garment Print & Customer Service Supervisor

play centre supervisor

Team Leader

Yard Supervisor

Warehouse Team Leader

Warehouse Supervisor

Retail Assistant Manager

Part Time Supervisor

Here For You Leeds – Crisis Service Team Leader

Customer Service Team Leader

Despatch Team Leader

Midday Supervisor

Retail Supervisor

School Site Supervisor

I want to receive the latest job alerts for supervisor in ossett

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