Guest experience manager Work, Jobs in Oswestry, Shr (with Salaries)

Guest Experience Manager
PGL Travel —Shrewsbury
- £35,717 a year
- Management
- First Aid Certification
- Communication skills
- Annual leave
- Employee assistance programme
8d
Leisure Club Receptionist
Lion Quays Resort —Oswestry
- £12.96 an hour
- Weekend availability
- Customer service
- Hotel
- IT
- Free parking
- Health & wellbeing programme
Quick apply
1d
Spa Host
Lion Quays Resort —Oswestry
- From £12.94 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Race Day and Event Retail Supervisor/Manager
Chester Race Company —Chester
- £17.78 - £21.10 an hour
- Weekend availability
- Bar
- Management
- Hotel
- Annual leave
Quick apply
8d
Client Development Manager
Sykes Holiday Cottages —Chester
- Up to £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Contracts
Quick apply
Sales Associates
Lion Quays Resort —Oswestry
- £13.21 an hour
- Part-time
- Hospitality
- Sales
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Food and Beverage Supervisor
Lion Quays Resort —Oswestry
- £13.21 an hour
- Full-time
- Bar
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Food & Beverage Assistant
Lion Quays Resort —Oswestry
- £8.00 - £12.71 an hour
- Full-time
- Customer service
- Hotel
- Resort
- Free parking
- Health & wellbeing programme
Quick apply
11d
Holiday Let Property Maintenance
Effective Stays Ltd —Shrewsbury
- £14 - £18 an hour
- Overtime
- Maintenance
- Construction
- In-person
Quick apply
2d
Hotel Reception Manager
Ramada Plaza Wrexham —Wrexham
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Employee discount
Quick apply
Assistant Reception Manager
Village Hotels - St Davids - Reception / Nights —Ewloe
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
2d
Housekeeping Supervisor
Lion Quays Resort —Oswestry
- £13.21 an hour
- 8 hour shift
- Hotel
- Restaurant
- Resort
- Free parking
- Health & wellbeing programme
Quick apply
13d
Hotel Operations Manager
Mercure Chester Abbots Well —Chester
- Full-time
- Bar
- Hotel
- Restaurant experience
- Free parking
- Employee assistance programme
Quick apply
13d
Reception Manager
ABode Chester - Reception —Chester
- £35,000 a year
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
1d
Pub Manager
Furious Pub Co —Allscott
- From £35,000 a year
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
14d
Senior Marketing Executive / Marketing Manager
Fuelius —Chester
- Full-time
- Hybrid work
- IT
- Paid training
Quick apply
Spa Therapist
Lion Quays Resort —Oswestry
- £14 an hour
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Health & wellbeing programme
Quick apply
Waiting on Staff
Ruthin Castle Hotel —Ruthin ED
- Up to £12.71 an hour
- Hospitality
- Customer service
- English
- Store discount
- Employee assistance programme
Quick apply
8d
Assistant Manager
KFC Queensferry - Station Road —Deeside
- £31,415 a year
- Full-time
- Restaurant
- Employee discount
7d
Housekeeping Assistant - 5am Start
Lion Quays Resort —Oswestry
- £12.21 an hour
- Full-time
- Hotel
- Resort
- Free parking
- Health & wellbeing programme
Quick apply
2d

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Guest Experience Manager

PGL Travel -
Shrewsbury

Apply Now

Job details

Fixed term contract
£35,717 a year
8 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

French
Management
First Aid Certification
Communication skills

Full job description

12 Month Fixed-Term Contract
Earn £35,717 (live-off rate) per annum (pro-rata)

Made by adventure

PGL is shaping the next generation through extraordinary residential adventures. Our award-winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real-world skills for life. Will you join the adventure?

We’re part of something bigger

We’re proud to be part of PGL Beyond, a network of educational travel brands which empowers young people to explore, grow and thrive – through exceptional experiences that go beyond the classroom. Together, we’re making a difference.

Make a difference as a Guest Experience Manager

In this exciting role you will lead our activity & guest care teams to provide our customers a magical & memorable PGL experience from the moment they arrive, through to waving them goodbye… leaving them counting down the days until their next visit!

This position is actively involved on site, ensuring the happiness of our guests, overseeing our activities and ensuring our team is always providing an enjoyable and safe experience. This will be achieved through instilling a fun, friendly & supportive environment, and working in partnership with the on-site People & Culture team to ensure PGL is an incredible place to work, and to visit!

You’ll be leading our Guest Experience Team, including line management, supporting welfare and wellbeing, and identifying and facilitating career development & training opportunities. You’ll work collaboratively with the Lead Activity Specialist and Lead Activity Technician to ensure compliance with our standards across the centre.

You’ll also be comfortable working with data, able to analyse complex rotas, workforce planning, holidays and performance statistics relating to the team. You’ll be required to gather and analyse customer feedback, & implement innovations to keep PGL growing & improving for the future.

Is this you?

A proven leader of people with superb organisational abilities and guest-centric approach
An approachable and effective communicator, able to develop successful working relationships with a variety of people and teams
Enjoys problem solving and thrives when faced with a variety of challenges & deadlines
Previous line management experience within guest care/activity delivery & able to coach/train/mentor teams
Ideally hold a Level 3 or above in Leadership, Management, Education & Training qualification and a recognised First Aid qualification, though training can be provided.

Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.

A place to thrive

No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

On top of your 25 days annual leave (+ 8 bank holidays), you’ll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday.

Free/discounted PGL breaks for your family & discounts at 800+ retailers.

For a full Job Description and Personal Specification please click here

For any enquiries specific to this role please email [email protected]

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.

#ShrewsburyGEMJune

Apply Now

Refine Your Search

guest experience manager jobs in oswestry, shr

Guest Experience Manager

Leisure Club Receptionist

Spa Host

Race Day and Event Retail Supervisor/Manager

Client Development Manager

Sales Associates

Food and Beverage Supervisor

Food & Beverage Assistant

Holiday Let Property Maintenance

Hotel Reception Manager

Assistant Reception Manager

Housekeeping Supervisor

Hotel Operations Manager

Reception Manager

Pub Manager

Senior Marketing Executive / Marketing Manager

Spa Therapist

Waiting on Staff

Assistant Manager

Housekeeping Assistant - 5am Start

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