Customer service supervisor Work, Jobs in Otley, Wyk (with Salaries)

Customer Services Team Leader
Aire Valley Consultancy Limited —Shipley
- £33,000 - £38,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
6d
Part Time Customer Service Supervisor (RSA)
Transpennine Express —Dewsbury
- Part-time
- Customer service
- Computer literacy
- Supervising experience
- Annual leave
- Employee assistance programme
10d
Retail Supervisor
Wickes —Harrogate
- £9.46 - £13.39 an hour
- Full-time
- Annual leave
- Employee discount
Supervisor
Smiggle —Leeds
- Part-time
- Sales
- Customer service
- Merchandising
- Store discount
- Annual leave
Quick apply
Apprentice Retail Supervisor
Farmfoods —Leeds
- £13.61 an hour
- Full-time
- English
- Annual leave
- Employee discount
Quick apply
11d
Front Office Supervisor
Radisson Hotel Group —York
- £27,206.64 a year
- Full-time
- Hotel
- Communication skills
- Employee discount
Quick apply
Receptionist Supervisor
Big Motoring World —Leeds
- £30,359 a year
- Weekend availability
- Administrative experience
- Team management
- Organisational skills
- Free parking
- Employee discount
Quick apply
11d
Assistant Store Manager
Lovisa —Leeds
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
SPAR Threshfield - Assistant Store Manager
James Hall & Co Ltd —Skipton
- Full-time
- Management
- Supervising experience
- Communication skills
- Employee discount
- Life insurance
Quick apply
Telesales Team Leader
Interior Goods Direct Ltd —Huddersfield
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- In-person
- Free parking
- Employee discount
Quick apply
Customer Service Team Leader
Flutter Entertainment —Huddersfield
- From £13.25 an hour
- Employee discount
- Sick pay
Store Supervisor - 32 hours per week
Joe Browns Ltd —Leeds
- £13.21 an hour
- Weekend availability
- Bar
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
11d
Supervisor - Costa
Moto —Wetherby
- £28,800 a year
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
2nd Line Team Leader
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
4d
Store Supervisor - 40 hours per week
Joe Browns Ltd —Leeds
- £13.21 an hour
- Weekend availability
- Bar
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
11d
People & Service Team Leader
River Island —Halifax
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Assistant Store Manager (Full-Time)
Pandora Jewelry —Bradford
- £31,725 - £38,400 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
14d
Leeds Thorpe Park Assistant Store Manager
Fatface Corporation —Leeds
- Full-time
- Management
- Sales
- Merchandising
- Employee assistance programme
- Employee discount
3h
Team Leader
Card Factory —Huddersfield
- £13 an hour
- Leadership
Pensions Administration Team Leader
TPT Retirement Solutions —Leeds
- Microsoft Word
- Microsoft Excel
- Customer service

I want to receive the latest job alerts for customer service supervisor in otley, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Services Team Leader

Aire Valley Consultancy Limited
Shipley

Quick apply

Job details

Permanent | Full-time
£33,000 - £38,000 a year
6 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Work from home
Canteen
Company events
Private medical insurance
Sick pay
On-site parking

Qualifications

Management
Customer service
GCSE
English
Supervising experience

Full job description

About Switch2

At Switch2, we’re helping customers and communities transition to more sustainable living through smart heat and energy solutions. As a trusted partner in the UK’s journey to net zero, we operate at the heart of the low-carbon transition — and our Customer Operations team plays a key role in delivering that experience every day.

The Opportunity

We’re looking for a Customer Services Team Leader to lead and inspire a team delivering exceptional service across our customer base.

This role goes beyond day-to-day management. You’ll play a key part in shaping the customer experience, driving team performance, and improving how we deliver service. You’ll bring together strong people leadership with operational control and a focus on continuous improvement, helping to reduce avoidable contact and create better outcomes for both customers and the business.

What You’ll Be Responsible For

Leading and developing the team

You will lead, coach and develop a team of Customer Service Representatives, supporting them to deliver consistently high standards of service. This includes regular one-to-ones, ongoing coaching, and creating a culture of ownership and accountability. You will also support recruitment, onboarding and development, while maintaining a strong focus on team engagement and wellbeing.

Delivering a high-quality customer experience

You will ensure all customer interactions across phone, email, webchat and social media are handled professionally and efficiently, with a focus on first-time resolution. You’ll act as an escalation point for more complex or sensitive issues, including complaints, and ensure these are managed in line with policy and expectations. A key part of the role is identifying where the customer experience can be improved and taking action to drive those changes.

Driving operational performance

You will manage team workloads, priorities and queues to ensure KPIs and SLAs are met. Using performance data, you’ll identify trends in contact, understand root causes and take proactive action to improve performance. This includes monitoring productivity, quality and customer satisfaction, and ensuring work is completed accurately and on time.

Supporting continuous improvement

You will use insight from customer contact, complaints and performance data to identify opportunities to reduce demand and improve efficiency. This may include improving processes, refining customer communications, and supporting the introduction of new systems or ways of working. You’ll also play a role in promoting digital and self-serve options to customers.

Working collaboratively across the business

You will work closely with teams such as Billing, Engineering and Account Management to ensure customers receive a seamless service. Acting as a link between frontline operations and the wider business, you will help ensure issues are resolved effectively and improvements are implemented where needed.

Providing operational support as needed

As a hands-on leader, you will step in to support the team during peak periods or when required, maintaining service levels in a fast-paced and changing environment.

What We’re Looking For

Skills and experience

Strong experience in a customer service environment, ideally within a contact centre
Previous experience leading, coaching or supporting a team
Experience managing performance against KPIs and service levels
Ability to use data and insight to inform decisions and drive improvement
Experience handling escalations and customer complaints

Behaviours

A strong people leader who enjoys developing others
A genuine focus on delivering a great customer experience
Proactive and solutions-focused, with the ability to identify and resolve issues
Confident communicator with the ability to influence others
Well organised and able to manage competing priorities
Collaborative and team-oriented

Qualifications

GCSE (or equivalent) essential

Relevant customer service or leadership qualifications are desirable

Why Join Us

This is an opportunity to be part of a business that is making a real difference in supporting the UK’s sustainability goals. You’ll have the chance to shape how customer service is delivered, not just manage it day-to-day. We offer a supportive, collaborative working environment, with opportunities for development and progression.

Pay: £33,000.00-£38,000.00 per year

Benefits:

Canteen
Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance
Sick pay
Work from home

Work Location: Hybrid remote in Shipley BD17 7EZ

Quick apply

Refine Your Search

customer service supervisor jobs in otley, wyk

Customer Services Team Leader

Part Time Customer Service Supervisor (RSA)

Retail Supervisor

Supervisor

Apprentice Retail Supervisor

Front Office Supervisor

Receptionist Supervisor

Assistant Store Manager

SPAR Threshfield - Assistant Store Manager

Telesales Team Leader

Customer Service Team Leader

Store Supervisor - 32 hours per week

Supervisor - Costa

2nd Line Team Leader

Store Supervisor - 40 hours per week

People & Service Team Leader

Assistant Store Manager (Full-Time)

Leeds Thorpe Park Assistant Store Manager

Team Leader

Pensions Administration Team Leader

I want to receive the latest job alerts for customer service supervisor in otley, wyk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected