Service manager Work, Jobs in Ottershaw, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
1d
General Manager
Rarebreed Dining —Weybridge South
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
1d
Store Manager
Aldi —Guildford
- £52,910 - £69,000 a year
- Management
- Time management
General Manager
Longacres —Addlestone
- Monday to Friday
- Management
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
12d
Area Support Manager
Impact Food Group —Woking
- £40,000 a year
- Full-time
- Management
- Restaurant
- Annual leave
- Employee discount
Quick apply
11d
Assistant Store Manager
Aldi —Guildford
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Service Delivery Manager
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
General Manager
Longacres Garden Centre —Addlestone
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee discount
12d
Care Home Deputy Manager
Sisters Hospitallers CIO —Addlestone
- £44,000 - £45,750 a year
- Weekend availability
- Management
- Mentoring
- IT
- Free parking
- Employee discount
Quick apply
14d
Customer Delivery Manager Service
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
8d
Area Service Manager
Sanctuary Supported Living —London
- £59,991 - £62,848 a year
- Full-time
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
7d
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
6d
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
11d
Deputy Manager
Aldi —Woking
- £14.75 - £15.72 an hour
Deputy Manager
Searchlight Ventures Ltd —Addlestone
- £33,592 - £38,000 a year
- Full-time
- Hospitality
- Organisational skills
- Leadership
- Employee assistance programme
- Life insurance
Lettings Manager
Curchods Estate Agents —Woking
- £60,000 - £70,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
6d
General Manager
The Cricketers on the Green —Woking
- £50,000 - £55,000 a year
- Full-time
- Hospitality
Quick apply
7d
Gym Manager
Snap Fitness Addlestone —Addlestone
- From £30,000 a year
- Full-time
- Bilingual
- Management
- Customer service
- Employee discount
- Gym membership
Quick apply
Operational Service Manager for Maternity
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £66,582 - £77,368 a year
- Full-time
- Leadership
12d
Area Manager
Jamaica Blue —Guildford
- From £37,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
4d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
1 day ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

service manager jobs in ottershaw, sry

Customer Service Manager

General Manager

Store Manager

General Manager

Area Support Manager

Assistant Store Manager

Service Delivery Manager

General Manager

Care Home Deputy Manager

Customer Delivery Manager Service

Area Service Manager

People Operations Manager - Events

Senior Customer Experience Manager

Deputy Manager

Deputy Manager

Lettings Manager

General Manager

Gym Manager

Operational Service Manager for Maternity

Area Manager

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