Business support Work, Jobs in Oundle, Nth (with Salaries)

Customer Service Executive
Printondemand-worldwide.com —Peterborough
- Full-time
- Free parking
- Employee discount
Quick apply
Customer Service Executive
Stirling Timepieces —Stamford
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- English
- Employee discount
Quick apply
9d
Resident Contact Centre Advisor
Cross Keys Homes —Peterborough
- £28,596 - £30,102 a year
- Full-time
- Conflict management
- Communication skills
7d
New business Care Coordinator
Helping Hands —Peterborough
- £27,000 a year
- CRM software
- Organisational skills
- Communication skills
Quick apply
Operations Support Assistant
Peterborough City Council —Peterborough
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
- Employee discount
Customer Service Administrator
General & Medical —Peterborough
- £24,800 - £26,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
Quick apply
7d
Fulfilment & Operations Coordinator
Stirling Timepieces —Stamford
- £25,000 - £30,000 a year
- Full-time
- Computer literacy
- Quality control
- Data entry
Quick apply
9d
Customer Service Advisor
Eakin Healthcare —Peterborough
- £26,719.50 a year
- 8 hour shift
- Hybrid work
- Travel
- Business
- Free parking
- Referral programme
Quick apply
5d
Customer Engagement Coordinator
Evolving Networks Ltd —Peterborough
- From £12.71 an hour
- Part-time
- CRM software
- English
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Anti-Corruption Administrator - Cambs
Cambridgeshire Constabulary —Park
- £30,333 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Full time Day Support worker at Abbott House
Shaw Healthcare —Oundle
- £14.17 an hour
- No experience needed
- Annual leave
- Employee assistance programme
4d
Assistant Lettings Manager
LRG —Peterborough
- Customer service
- Business development
- Team management
- Employee discount
Quick apply
Customer Services Assistant
OurCoop —Oundle
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
1d
Information Governance Coordinator - Permanent
CITB —Peterborough
- £35,180 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- English
- Presentation skills
- Employee assistance programme
11d
Communications Administrator
Eastfield Guest House —Peterborough
- £13.75 an hour
- Part-time
- Computer literacy
- English
- Microsoft Office
Quick apply
12h
Customer Services Assistant
Chelmsford Star Co-operative Society —Oundle
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
1d
Community/Customer Service Associate (Operations)
Caddy Comps —Peterborough
- £25,000 - £27,222 a year
- Weekend availability
- Hybrid work
- Customer service
- Employee discount
Quick apply
Customer Service, Sales & Accounts Administrator
STILTON SHUTTERS —Peterborough
- £26,000 - £32,000 a year
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
15h
Admin, Operations & Marketing
Realise Finance Ltd —Peterborough
- £25,500 - £28,000 a year
- Temporary
- Bar
- Administrative experience
- Organisational skills
- Store discount
- Employee discount
Quick apply
1d
Marketing & Sales Executive
Glowbolt Group LTD —Orton Longueville
- £35,000 - £65,000 a year
- Full-time
- Business development
- In-person
Quick apply

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business support jobs near oundle, nth

Customer Service Executive

Printondemand-worldwide.com
Peterborough

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Ticket management
Internal department liaison
E-commerce
Ticket management systems
Churn prevention
Customer support
Customer interaction
HubSpot

Full job description

Customer Services Executive

Location: Peterborough, UK
Salary: Competitive Salary
Contract: Full-time, Permanent

About Printondemand-worldwide
At Printondemand-worldwide, we’re passionate about transforming ideas into reality through our innovative print-on-demand and custom product services. We operate a dynamic portfolio of brands, including Bookvault, TGBBS, Photobubble, and exciting new brands in development. Join our vibrant team to deliver exceptional customer experiences across our growing family of brands!

About Bookvault
Bookvault is a well-established print-on-demand and self-publishing brand, now experiencing rapid growth within the indie author community. We provide comprehensive tools that support authors through every stage of self-publishing, with a particular focus on special editions and direct-to-consumer sales.

Our customer service team plays a key role in supporting authors, publishers, and partners, acting as the bridge between customers, our systems, and the wider business.

The Role
As a Customer Service Executive at Bookvault, you will be responsible for delivering high-quality, professional support across all inbound channels. You will manage customer enquiries from first contact through to resolution, ensuring clear communication, accurate guidance, and a consistently strong customer experience.

This role is both customer-facing and process-driven, with opportunities to collaborate across departments, contribute to internal improvements, and represent the Bookvault brand externally.

Key Responsibilities

Managing daily customer support tickets through HubSpot, responding to enquiries including order issues, file checks, shipping queries, reprints, refunds, platform guidance, and eCommerce support
Taking ownership of customer issues from first response to resolution, keeping customers informed and managing expectations
Responding to Amazon buyer enquiries relating to order status and general information
Answering incoming phone calls and routing them to the most appropriate team member or department, including other Bookvault brands where required
Hosting primarily virtual meetings with prospects or customers to explain, support, or demonstrate the Bookvault system and services, with occasional in-person meetings
Processing manual book orders through third-party platforms such as Pubeasy
Maintaining and updating Help Centre articles to ensure information remains accurate, up to date, and consistent with the Bookvault brand
Logging and reporting platform or system issues through Linear to align with IT team workflows
Proactively engaging with lapsed customers to understand reasons for disengagement and identify opportunities to improve retention
Liaising with internal departments to resolve customer issues efficiently and accurately

About You

We’re looking for someone who:

Has strong customer service experience and is confident communicating with customers via email, phone, and virtual meetings
Is process-driven, organised, and comfortable managing multiple enquiries at once
Takes ownership of issues and sees them through to resolution
Communicates clearly, professionally, and empathetically in both written and verbal form
Is comfortable working with systems and tools, and can adapt quickly to new platforms
Pays close attention to detail and values accuracy and consistency
Represents the Bookvault brand professionally when dealing with customers, partners, or the public
Enjoys working collaboratively across teams and contributing to continuous improvement
Is proactive, reliable, and takes pride in delivering a high standard of work

Experience within publishing, print-on-demand, e-commerce, or SaaS environments is beneficial but not essential.

Why Join Us?

Be part of a creative, innovative company with a supportive team culture.
Opportunities for career progression as we expand our exciting portfolio of brands.
Work in a vibrant, fast-growing industry with a focus on customer excellence.
Free on site parking
cycle to work scheme
Employee discount
Company Events
Paid Day Off For Your Birthday (Once probation has been passed)
Flexi-time

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
On-site parking

Application question(s):

In your own words, what is a good customer service experience for you?
At Bookvault, we encourage cross-department collaboration and development. Do you have any experience in, or interest in developing skills in, other areas of the business (for example marketing, IT, or accounts)?
In your own words, how do you stay organised and ensure customer issues are followed up and resolved on time?

Work Location: In person

Quick apply

Refine Your Search

business support jobs in oundle, nth

Customer Service Executive

Customer Service Executive

Resident Contact Centre Advisor

New business Care Coordinator

Operations Support Assistant

Customer Service Administrator

Fulfilment & Operations Coordinator

Customer Service Advisor

Customer Engagement Coordinator

Anti-Corruption Administrator - Cambs

Full time Day Support worker at Abbott House

Assistant Lettings Manager

Customer Services Assistant

Information Governance Coordinator - Permanent

Communications Administrator

Customer Services Assistant

Community/Customer Service Associate (Operations)

Customer Service, Sales & Accounts Administrator

Admin, Operations & Marketing

Marketing & Sales Executive

I want to receive the latest job alerts for business support in oundle, nth

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