It business partner Work, Jobs in Oundle, Nth (with Salaries)

Customer Service Executive
Printondemand-worldwide.com —Peterborough
- Full-time
- Free parking
- Employee discount
Quick apply
Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK
General Dynamics Information Technology —Molesworth
- £33.97 - £35.19 an hour
- Bachelor's degree
- Travel
- No travel
Health and Safety Contract Business Partner
DHL Supply Chain —Peterborough
- Remote
- Travel
- Annual leave
Project Manager
McIntyre Compliance Services —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Learning & Development Partner
Wells & Co. —Bedford
- Up to £70,000 a year
- Full-time
- Hospitality
- Project management
- Training & development
- Annual leave
Quick apply
Resident Contact Centre Advisor
Cross Keys Homes —Peterborough
- £28,596 - £30,102 a year
- Full-time
- Conflict management
- Communication skills
9d
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Microsoft Outlook
- SharePoint
- Time management
- Annual leave
- Referral programme
Senior Facilities Co-Ordinator
Lifeplus Europe Ltd —St. Neots
- £35,000 - £40,000 a year
- Hybrid work
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Senior BI Analyst
Lifeplus Europe Ltd —St. Neots
- Monday to Friday
- Hybrid work
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Management Accountant - 9 month FTC
AMFresh —Peterborough
- Analysis skills
- Communication skills
Quick apply
SHE Advisor
Mick George Ltd —Huntingdon
- Full-time
- Databases
- Continuous improvement
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
14d
Coffee Production Roaster
Carrara Coffee Roasters —Market Harborough
- £28,500 - £32,500 a year
- Full-time
- Continuous improvement
- Quality control
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Director of Data & Insights
Trade Mastermind Limited —Peterborough
- £90,000 - £110,000 a year
- Part-time
- CRM software
- In-person
- Leadership
Quick apply
1d
Business Development Executive
Welcomm Communications Ltd —Market Harborough
- From £25,284 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Head of Service - Visitor Economy and Tourism
Peterborough City Council —Peterborough
- £70,225 - £85,347 a year
- Annual leave
- Employee discount
7d
HR Advisor - employee relations - 6 month FTC
BCA —Corby
- £31,500 a year
- Monday to Friday
- Hybrid work
- Travel
- Conflict management
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Senior Business Change & Technology Project Manager (18 Month FTC)
AB Agri —Peterborough
- Hybrid work
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Operations Technician
NAES United Kingdom —Peterborough
- £53,000 - £56,000 a year
- Weekend availability
- Writing skills
- Analysis skills
- Continuous improvement
- Sick pay
Quick apply
Market Insight & Project Coordinator
Charis Grants Ltd —Peterborough
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- English
- Research
- Free parking
- Life insurance
Quick apply
Product Copywriter, Kurt Geiger, Thrapston- Fixed Term Contract up to 12 Months
Kurt Geiger —Thrapston
- AI
- Employee discount
Quick apply
12d

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it business partner jobs near oundle, nth

Customer Service Executive

Printondemand-worldwide.com
Peterborough

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Ticket management
Internal department liaison
E-commerce
Ticket management systems
Churn prevention
Customer support
Customer interaction
HubSpot

Full job description

Customer Services Executive

Location: Peterborough, UK
Salary: Competitive Salary
Contract: Full-time, Permanent

About Printondemand-worldwide
At Printondemand-worldwide, we’re passionate about transforming ideas into reality through our innovative print-on-demand and custom product services. We operate a dynamic portfolio of brands, including Bookvault, TGBBS, Photobubble, and exciting new brands in development. Join our vibrant team to deliver exceptional customer experiences across our growing family of brands!

About Bookvault
Bookvault is a well-established print-on-demand and self-publishing brand, now experiencing rapid growth within the indie author community. We provide comprehensive tools that support authors through every stage of self-publishing, with a particular focus on special editions and direct-to-consumer sales.

Our customer service team plays a key role in supporting authors, publishers, and partners, acting as the bridge between customers, our systems, and the wider business.

The Role
As a Customer Service Executive at Bookvault, you will be responsible for delivering high-quality, professional support across all inbound channels. You will manage customer enquiries from first contact through to resolution, ensuring clear communication, accurate guidance, and a consistently strong customer experience.

This role is both customer-facing and process-driven, with opportunities to collaborate across departments, contribute to internal improvements, and represent the Bookvault brand externally.

Key Responsibilities

Managing daily customer support tickets through HubSpot, responding to enquiries including order issues, file checks, shipping queries, reprints, refunds, platform guidance, and eCommerce support
Taking ownership of customer issues from first response to resolution, keeping customers informed and managing expectations
Responding to Amazon buyer enquiries relating to order status and general information
Answering incoming phone calls and routing them to the most appropriate team member or department, including other Bookvault brands where required
Hosting primarily virtual meetings with prospects or customers to explain, support, or demonstrate the Bookvault system and services, with occasional in-person meetings
Processing manual book orders through third-party platforms such as Pubeasy
Maintaining and updating Help Centre articles to ensure information remains accurate, up to date, and consistent with the Bookvault brand
Logging and reporting platform or system issues through Linear to align with IT team workflows
Proactively engaging with lapsed customers to understand reasons for disengagement and identify opportunities to improve retention
Liaising with internal departments to resolve customer issues efficiently and accurately

About You

We’re looking for someone who:

Has strong customer service experience and is confident communicating with customers via email, phone, and virtual meetings
Is process-driven, organised, and comfortable managing multiple enquiries at once
Takes ownership of issues and sees them through to resolution
Communicates clearly, professionally, and empathetically in both written and verbal form
Is comfortable working with systems and tools, and can adapt quickly to new platforms
Pays close attention to detail and values accuracy and consistency
Represents the Bookvault brand professionally when dealing with customers, partners, or the public
Enjoys working collaboratively across teams and contributing to continuous improvement
Is proactive, reliable, and takes pride in delivering a high standard of work

Experience within publishing, print-on-demand, e-commerce, or SaaS environments is beneficial but not essential.

Why Join Us?

Be part of a creative, innovative company with a supportive team culture.
Opportunities for career progression as we expand our exciting portfolio of brands.
Work in a vibrant, fast-growing industry with a focus on customer excellence.
Free on site parking
cycle to work scheme
Employee discount
Company Events
Paid Day Off For Your Birthday (Once probation has been passed)
Flexi-time

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
On-site parking

Application question(s):

In your own words, what is a good customer service experience for you?
At Bookvault, we encourage cross-department collaboration and development. Do you have any experience in, or interest in developing skills in, other areas of the business (for example marketing, IT, or accounts)?
In your own words, how do you stay organised and ensure customer issues are followed up and resolved on time?

Work Location: In person

Quick apply

Refine Your Search

it business partner jobs in oundle, nth

Customer Service Executive

Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK

Health and Safety Contract Business Partner

Project Manager

Learning & Development Partner

Resident Contact Centre Advisor

IT Service Desk Analyst

Senior Facilities Co-Ordinator

Senior BI Analyst

Management Accountant - 9 month FTC

SHE Advisor

Coffee Production Roaster

Director of Data & Insights

Business Development Executive

Head of Service - Visitor Economy and Tourism

HR Advisor - employee relations - 6 month FTC

Senior Business Change & Technology Project Manager (18 Month FTC)

Operations Technician

Market Insight & Project Coordinator

Product Copywriter, Kurt Geiger, Thrapston- Fixed Term Contract up to 12 Months

I want to receive the latest job alerts for it business partner in oundle, nth

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