At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
- Contract Type: Full-Time, 37.5 hours. No evening, night shifts or bank holidays and the occasional Saturday
- Salary: starting from £28,080.84
Make every interaction count!
Looking for a role where organisation, client service, and compassion come together? Join our team and play an important role in supporting people accessing essential reproductive services.
As a Client Care Coordinator, you'll be at the centre of our Regional Treatment Centre, helping to create a positive and professional experience for every client. From managing appointments and handling confidential information to answering enquiries and supporting the smooth day-to-day running of the service, you'll be a trusted first point of contact for those who need us.
We're looking for someone with experience in customer service, reception, or a similar role who enjoys working with people and can confidently manage multiple priorities. You'll be highly organised, adaptable, and able to communicate with empathy and professionalism, even in a busy environment.
Flexibility and ability to travel is essential, as occasional travel to our Chesham or Reading sites may be required to provide support during periods of absence. In return, you'll benefit from free parking at all locations, reimbursement for travel outside the Oxford centre, opportunities to develop new skills through additional organisational responsibilities, and the chance to build a rewarding career within a supportive and inclusive team.
This is more than an administration role, it's an opportunity to contribute to a service that makes a real difference to people's lives every day. If you're ready to bring your organisational skills, positive attitude, and commitment to excellent client care to a role with genuine purpose, we'd love to hear from you.
For more information, please refer to the job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
- Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.
- Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.
- Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.
We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
Please note:
- If you do not upload a CV or Resume, your application will not be considered.
- This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
- We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.
