It assistant Work, Jobs in Oxford, Eng (with Salaries)

IT & AV Support Assistant
University of Oxford TSS —Oxford
- £14.98 - £16.92 an hour
- Temporary
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
10d

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IT & AV Support Assistant
University of Oxford TSS —Oxford
Assist with lecture capture, recording, editing and media processing activities. Support staff, students and visitors in the use of teaching spaces, meeting…
£14.98 - £16.92 an hour
10d
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IT & AV Support Assistant

University of Oxford TSS -
Oxford

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Job details

Temporary | Full-time
£14.98 - £16.92 an hour
10 days ago

Benefits

Annual leave

Qualifications

Customer service
Technical support
Microsoft Office
Organisational skills
Mac OS
IT

Full job description

We are seeking a customer-focused IT & AV Support Assistant to provide technical support across teaching, meeting and event spaces. This role combines first-line IT support, audio-visual assistance, equipment management and user training within a busy academic environment.

The position is set to commence ASAP and will be full-time for an initial duration of 12 weeks with a pay rate of £14.98-£16.92 per hour + holiday pay

Key Duties:

Act as the first point of contact for AV and IT support requests via the helpdesk
Log, manage and resolve support tickets, escalating issues where required
Support staff, students and visitors in the use of teaching spaces, meeting rooms and AV equipment
Provide technical support for lectures, conferences, meetings and events
Assist with lecture capture, recording, editing and media processing activities
Support Zoom, Microsoft Teams and other collaboration platforms
Assist with the installation, configuration and maintenance of AV systems
Maintain inventories of IT and AV equipment and identify assets requiring replacement
Create and maintain technical documentation, user guides and support materials
Deliver basic user training and contribute to continuous service improvement
Work collaboratively with colleagues on infrastructure upgrades and technology projects

Selection Criteria:

Experience in an IT and/or AV support role
Strong knowledge of AV technologies, including presentation, recording and streaming systems
Experience supporting Zoom, Microsoft Teams and similar collaboration platforms
Excellent customer service and technical support skills
Good knowledge of Windows, macOS and Microsoft Office applications
Experience troubleshooting IT and AV systems
Ability to work effectively under pressure and manage competing priorities
Strong organisational skills and ability to work independently
Experience producing technical documentation and user guides

Vacancy ID: 23433

Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.

Further information can about the Temporary Staffing Service can be found on our website https://www.jobs.ox.ac.uk/temporary-staffing-service

Person specification

Not Specified

About The University

Not Specified

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